Blogger and photographer writing about personal and lifestyle subjects, including sports, health and travel.

Photographer specializing in portraits. This is what I do for fun!

Directed team of student journalists as first news director for the new student news publication of University of Alaska Fairbanks. - Authored house style guide and created system for assigning jobs to staff reporters. - Created database of information for newsgathering practices and journalism ethics.- Wrote copy and created advertisements for publicity.- Reported and photographed news and sports stories. - Served as ex officio Student Media Board member.

· As Online Editor, developed content for web publication and edited only-for-web stories.· Coordinated with editorial staff to produce 8- to 16-page newspapers every two weeks that focused on the diverse needs of the City College of San Francisco community.

· Worked in several roles at biweekly student newspaper of City College of San Francisco, with increasing responsibility and leadership.· Wrote, researched and photographed sports and news stories. · Conducted interviews· Copy edited news stories

· As Sports Editor, responsibilities included mentoring student journalists, assigning stories to staff writers and photographers, formatting layout for sports section, and continued sports reporting.· Coordinated with editorial staff to produce 8- to 16-page newspapers every two weeks that focused on the diverse needs of the City College of San Francisco community.

At the direction of Sports Editor, undertook research and wrote sports news stories for daily newspaper with circulation of 255,000. · Identified, investigated and wrote local and professional sports stories, adhering to strict deadlines.· Photographed and filmed events and interviews for creating web assets.· Coordinated with Photo and Graphics departments to shoot or select images for publication.

· Supported global customer care team with resolving escalated calls and situations within 24-hour SLA.· Reached out to customers via phone and email to resolve issues with orders or service.· Investigated potential misrepresentation cases and responded to inbound BBB concerns.· Acted as liaison between Operations and Customer Care teams to assist in customer-focused projects.· Assisted line managers with ongoing mediation and escalation training for call center employees.· Resolved escalated warranty claims.

· Received inbound claims calls in high-volume call center while utilizing SalesForce CRM· Consistently received high NPS feedback from customers · Received additional specialty queue training and provided valuable feedback for engineering QA testing · Frequently assisted managers as a training feedback resource

· Pre-testing patients in a private optometry practice, including visual fields, stereopsis, Amsler grid, color blindness testing, visual acuity, fundus photography, Optical Coherence Tomography, and retinal imaging.
· Guiding patients in frame selection and lens recommendation, processing opthalmic lab orders, eye glass repairs and adjustments, contact lens training, and lens and glasses dispensing.
· Assisting doctors during examinations and office visits.
· Responsible for office signage, website, marketing and social media presence.

· Exceeded personal and team sales goals, utilizing multichannel sales techniques.· Created engaging merchandise displays.· Built and maintained productive client relationships· Provided exemplary customer service in a flagship volume store.

· Sales of small devices and personal computers to consumers and business sector customers· Developed and presented workshops on a variety of Apple-related topics to groups of up to ten. · Management of client queue for technical support.· Received additional training and certification to deliver personal technology training sessions.

· Maintained and updated county library website. · Created high-impact graphics used for marketing library services, resources and collections· Developed and edited copy for library website, Staff Picks newsletter, and promotional materials.

· Distributed recently acquired, Interlibrary Loan, and special archival collection materials.· Unpacked media, processed patron requests for items, and handles shipments of older materials for repair.· Maintained special collection materials.

· Instructed CEO, CFO, and Marketing Director of multi-nation al tech company how to use various social media networks and to integrate this with their preexisting forms of communication. · Developed Action Plans for marketing via the mediums of Facebook, LinkedIn, Twitter, and more.

· Supervised, scheduled and trained baristas and stock clerks in customer service practices and preparation of espresso drinks. · Responsible for cash registers and bank deposits, performed inventory and placed orders of coffee, tea, and office supplies. ·Received additional training to become store Coffee and Tea Specialist.

· Supervised, scheduled and trained sales associates in customer service practices. · Created dynamic merchandise displays, maintained inventory of specialty toys and stationery, and used artistic skills to craft unique gifts.