I manage operations at Premier Home Services: customer relations, first and foremost, HR, project management, business development, weeding & shoveling.How does one go from working in Higher Education to Learning & Development to Program Management to landscaping? One word: love. My husband started Premier a few months before we met. He needed strong administrative, HR & project management support. I was already too far in love to not step in. A match made in heaven for a Type-A personality (me) and a former CPA who loves mowing lawns and hates email (him).I get to do work that I love everyday with my best friend.

This core position in a small but mighty team centers around superior customer service and order management. While the position will evolve over time, I will continue to focus on program and project management as well as offering a best-in-class customer experience. My current objective is to develop more streamlined order processing thereby improving speed of service throughout the company and increasing productivity in sales and marketing.

In this exciting fourteen-month contract position, I had the pleasure of being in a fast-paced and challenging role managing the global logistics, metrics, communications, and enrollment of brand new company-wide manager training initiative with concurrent programs taking place every week in US and abroad. The position was customer-focused and highly visible throughout the company with a goal of excellence in program deployment and management. I also had the opportunity to collaborate on various team projects focused on sustainability team development, company-wide career development initiatives, and global people management behavior data collection and analysis. While no two days were the same, daily responsibilities included: analyzing and/or presenting vital metrics tracking program effectiveness, managing material translation and preparation, communicating with internal and external parties regarding enrollment and logistics, creating new content for other learning & development programs, and generating process improvements to increase productivity and simplify communication.

I am part of team that is responsible for end-to-end facilitation of two- and five-day Open Enrollment and Custom programs at the Sloan School of Management. My responsibilities include collaborating with colleagues, faculty, clients, other MIT staff, and external vendors in the delivery of world class executive education programs. I am responsible for planning and organizing logistics and operations for a selection of MIT Sloan Executive Education programs.

I was responsible for the day-to-day administrative operations at the Kilachand Honors College (originally the University Honors College) which included office management, work study supervision, administrative and faculty support, budget and financial management, course planning, and event planning. I managed the daily administrative flow of the program and was responsible for the program’s budget and finances including payroll, procurement and departmental spending. I provided both day-to-day and long range financial and budgetary support, oversight and planning for my immediate unit as well as the 30 related departments. As the program was new when I started in what was then a brand new role, I had the unique opportunity to create the financial processes including the documentation for expenditures for the departmental operating budget and all associated departments. I also managed the office which included all of the administrative tasks as well as end-to-end event and lecture planning for over 25 events each year. I managed all aspects of every event and lecture, ensuring that all events were well planned and executed from location to invitations to catering. I coordinated the program’s courses including schedule planning with the Registrar’s Office and faculty members, course maintenance within the Registrar’s systems, and coordinating course evaluations. Additionally, I managed the department’s three work study students including hiring and payroll.

I supported several Relationship Managers and Business Developers on the Public Funds and Corporate client management teams in addition to other responsibilities.