Acts as the concierge desk to the Retail Lending ChannelIs the CMG Expert and central point of contact to employees, departments, processes and procedures under one umbrellaManages incoming/outgoing communications within the RED Team Inbox and dedicated hotlineProvides ongoing system support for all employeesActs as third-party administrators for multiple systemsWorks within the Loan Origination System (LOS) and other CMG systems processing various requests and continually referencing and following company guidelines and rules before fulfilling requestsAssists with the Onboarding Specialist with any and all onboarding tasks and act as an initial point of contact for the new employeesPerform Marketing set ups for all new hires and be able to respond to basic inquiriesFollow up on outstanding issues and deftly respond to unexcepted situations

Disclosure DeskManage a team of disclosure specialists for initial disclosure packages, reviewing COC reporting and assigning daily work Oversee and monitor pipeline volume and turn times focusing on accuracy, efficiency, transparency, and customer service. Proactively manage disclosure deadlines and escalated issues. Provide leadership and direction to associates as well as other managers to promote a collaborative working environment.Hire, train and develop staff to ensure all operational and revenue standards are achieved. Developed workflows, policy, and procedures for the team. In-depth knowledge of TRID and other lending laws; efficiently and accurately answer questions and provide direction to remain compliant. Review the Tolerance Cures each month to root cause the reason for cures. Ensure coaching is provided to associates or if there are system failures they are escalated to resolve and mitigate risk to the company. Loan Set-up DeskThe set-up team monitored files for receipt of signed initial disclosures and intent to proceed, indexes documents and to completed order out services for appraisal, title orders, following up on title orders, homeowner’s insurance updates and then moved files to processing/underwriting as applicable. When the intent to proceed or signed initial packages were not received the team completed the Notice of Incomplete Application process and worked with underwriting to disposition files that must be withdrawn for incompleteness using the Encompass system.

Disclosure Desk & Quality Control Manager

Centralized Disclosure of Initial Disclosure packages, Loan Estimates, Redisclosures and Closing Disclosures.Managed the submissions and disclosures team for the wholesale channel. The submission associates onboarded and completed initial disclosures for broker files to meet TRID and compliance requirements and the disclosure associates completed all required change of circumstance re-disclosures of Loan Estimates. Skills: Training, coaching and building the team. Conventional, FHA, VA, USDA loan files. Developed workflows, assisted in establishing policy, and procedures, time, attendance. Compliance, TRID, RESPA. Auditing employee work and files for compliance and cures. Scheduling, managing team, reporting.

Centralized Disclosure of Loan Estimates, Redisclosures and Closing Disclosures. Piloted and developed a centralized disclosures team for both initial loan estimates/packages, initial closing disclosures, and the change of circumstance re-disclosures of both loan estimates and closing disclosures to maintain CPFB/TRID compliance. Manage a team of 18 disclosures specialists, reviewing COC reporting and assigning daily work for both LE’s and CD’s. Training, coaching and building the team. Team discloses all loan products offered by the company including; Conventional, FHA, VA, USDA, Bond & Specialty products, Whole Sale specialty products.Developed workflows, policy and procedures for the new team.

Senior Document Drawer / Closer Funder, Farmers Branch, TX Preparing, reviewing and approving Closing Disclosures, closing documents for conventional, FHA, and VA purchases and refinances; including Texas Home Equity (TX50a6) transactions. Reviewing Loan Estimates to determine over tolerance items to meet TRID requirements. Reviewing and approving funding document packages for completeness and accuracy to issue funding approval to title agencies or attorney offices. Proficient in federal (TRID) and state requirements.Accomplishments:Identified deficiencies in PUF’s TX 50a6 Refinance process and helped put a solid process in place to make sure those deficiencies were eliminated. Received 9 WOW awards

Preparing, reviewing and approving Closing Disclosures, closing documents for conventional and FHA purchases and refinances; including Texas Home Equity (TX50a6) transactions. Reviewing Loan Estimates to determine over tolerance items to meet TRID requirements. Reviewing and approving funding document packages for completeness and accuracy to issue funding approval to title agencies or attorney offices. Proficient in federal (TRID) and state requirements.

Search Engine Marketing Account Manager, Dallas TX Position entailed working with media consultants and clients to build, launch, maintain and optimize search engine marketing campaigns. Manage an account base of 70 active accounts monthly. Consistent contact with customers to ascertain their needs and goals for their marketing campaigns to ensure request are met. Writing search engine ad copy for and building keyword banks for Google, Bing, Yahoo and Super Pages. Attention to detail and compliance are required to maintain strict guidelines for internet marketing.

Preparing, reviewing and approving closing documents for MHA/HARP, Conventional, Texas Home Equity (TXa6), FHA/VA Refinance transactions. Verifying and balancing HUD-1 settlement statements.Reviewing and approving funding document packages for completeness and accuracy in order to issue funding approval to title agencies or attorney offices. Proficient in federal and state mortgage laws.

Managed and coached 500+/- employees at a Hub facility with regard to safety and audit compliance.Administered and audited city, state, federal, SW3P, MSDS, OSHA, HAZMAT, NMFC, DOT records to assure compliance at all times. Managed office staff, drivers, dock workers and mechanics on all safety and/or compliance issues. Delivered daily safety messages and observations to assure compliance.Kept detailed records supporting safety and compliance training was met and maintained.Worked with insurance adjusters when an accident occurred or when an employee was injured.Security liaison that handled the master operating plan for facility security, communicated with the guard service, reported instances of possible security breach, scheduled additional security as needed or warranted; maintained security logs for Hub. Human Resources back up.