Managed multiple projects of varying complexities including new construction, existing structure and reconfiguration of existing systems. Responsible for managing the relationship with the client, the general contractor, the sales team and the installation team while also ensuring that the manufacturer had everything they needed for a project to be completed on time and under budget.-Successfully rebuilt the relationship with a large local government client and handled not only yearly contract renegotiations but designed, reconfigured and oversaw installation of over 1.5M worth of projects. -Ran phase 2 of a large government Hospital project. This project was the largest one ever sold by Verto360 to that point and in the course of managing it I had to develop new systems to track project progress, forms to communicate pricing and schedule changes with the general contractor and supervise multiple installation teams over the course of years of installation. Also performed various accounting reviews of the project and re-negotiated pricing for Phase 3 with a new general contractor.-Created a system for Reconfigures of existing installations that allowed for maximum redeployment of standing product and minimized the need for storage as well as reducing the amount of new product that needed to be purchased. Clients saw huge savings with their initial investment and reaffirmed the value in choosing modular construction.-Orchestrated a complete reconfigure for a large private client in Guelph. In 2015 we outfitted their new headquarters with 2 stories of DIRTT offices and Knoll Furniture. In 2019 they decided to share their space with a sister company. We reconfigured their first floor to accommodate relocated staff, and then reused 90% of the excess DIRTT system to house the sister company on the 2nd floor, saving both companies money and minimized construction time to get everyone in their new space faster.

Managed a team of 6-8 people that included the design team, installation manager and all administrative staff. Oversaw many internal projects such as website redesigns and maintenance, creation and distribution of the office newsletter, social media posting and showroom displays and updates.-Filled the space between creative staff and sales to ensure projects were completed on time and client requests were fulfilled-Ensured that the office was fully staffed, showroom was maintained and all inventory management was maintained at both the office and the warehouse.-Assisted in the hiring of new staff and conducted training in all internal office protocol and software systems-Oversaw the implementation of Salesforce.com within the company and maintained the database as well as conducted internal user training.

Stepped into a new role for the company that was created to assist the design team with administrative tasks and to provide administrative support within operations for the sales team- Quickly learned all aspects of the Accounting/Order Entry Software and was able to alleviate the workload of team members by specifying small orders and responding to customer inquiries.- Studied existing processes, looked for ways to streamline workflows and create efficiencies. -Acted as liaison between Clients, Installers & Manufacturers to ensure proper and timely installation of projects-Effectively performed the role of Showroom Concierge for all walk in or booked appointments not handled by sales staff- Performed post installation follow ups and tracked deficiencies to ensure that installation issues and warranty work were remedied in a cost effective & timely manner - Assisted the Design and Sales Teams in completing tender bids and/or putting together bid packages

- Acted as client’s first contact to the production plant, maintained their inventory reports and released product for shipment as requested or required- Evaluated client’s future requirements from sales forecasts and entered production orders accordingly- Responsible for streamlining the order process and establishing a more paper-free system- Selected to be on the team responsible for developing a new software package for the location- Directly managed all aspects of a major account including materials and production planning- Performed quarterly inventory counts for a consignment client and reconciled the counts at both our location and their plant- Assisted Quality Control and the Platemaking department in ensuring that the proper product was ready for production- Worked with Scheduling to ensure that the plant was aware of priorities and rush orders

- Took charge of yearly Customer Response Survey and generated a report to improve Customer Satisfaction in all departments- In charge of creation of advertisements for products in various trade publications- Acted as an in-office liason for all the Sales Representatives across Canada- Attended trade shows nationwide to assist Sales Representatives with product promotion and demonstrations- Assisted with the planning and organization of and took part in yearly Sales Staff Training Meetings- Instrumental in the creation and maintenance of the company website- Extensive involvement in completion of yearly market survey report- Responsible for initiation and completion of all mailing campaigns and collection of data as designed by Radiometer Denmark- Maintained current in Customer Service protocol and aided in the training of new employees