Shannon Wright Email & Phone Number

Raleigh-Durham, North Carolina Area

Raleigh-Durham, North Carolina Area

~ Establish national collaboration platform to engage ESRD stakeholders to coordinate and share local proven QI activities and tools with the wider ESRD community to create synergy needed to support CMS Clinical AIM goals: Better Care, Better Health, Reduced Cost through improvement for the ESRD patient population. ~ Collaborates with a broad clinical interdisciplinary team to consider data, determine progress against goals, and implement interventions to meet the goals at a national level identifying best practices and toolkits that support change.~ Led data team for the establishment of Clinical AIM data warehouse to combine ESRD data sources for the purpose of creating reports to measure performance to support the creation of clinical performance measuring reports to evaluate the effectiveness of QI activities such as vascular access and health acquired infections. ~ Coordination to standardize of performance monitoring reports to support CMS ESRD innovation projects (transplant, immunization, decreased hospitalization, appropriate patient centered care).~ Oversee the establishment and administration of an OMB approved patient satisfaction survey to identify improvement opportunities with the ESRD grievance process

Raleigh-Durham, North Carolina Area

~ Project Management for System Architecture, Infrastructure and Maintenance of Patient data collection systems used to determine Medicare Eligibility, Payment and Quality of Care for Centers for Medicare and Medicaid (CMS)~ Collaborated with healthcare providers to ensure understanding of needs and interpret them into software solutions streamlining workflows and improving ability to access and interpret data to support QI activities at regional and national levels by CMS and their partners. ~ Managed service center providing support for Healthcare Providers and CMS Facilities analyzing data discrepancies as well as general support needs~ Coordinated SDLC for customization of service center support applications including Siebel and Avaya applications.~ Coordination of project activities, including establishing business case analysis and project charters, proposal response/ budgeting, defining and monitoring project plans/schedules and creating risk mitigation plans. ~ Responsible for initial establishment of NC division office as well as on-going operational management and site coordination between home and regional office locations.~ Management a team of 15 direct employees and another 20 indirect employees across geographical locations, ensuring high performance with exceptional quality.~ Demonstrated ability to effectively manage cross-functional, cross-cultural and multi-site teams utilizing technologies such as audio-conferencing, e-mail, and project collaboration tools. Project teams consisted of anywhere between 2-200 members.~ Ability to quickly develop relationships and interface with all levels of the organization, including executives, resulting in the assignment of high-priority, high-visibility projects.

Raleigh-Durham, North Carolina Area

~ Project Manager for CROWN Contract, primary responsibilities included the develop a web-based application to collect and report patient level data from ESRD Dialysis Clinics nationally. Strong understanding of clinical environments with ability to interpret clinical needs into software solutions to streamline collection processes.~ Creation of customer specific service center to evaluate data discrepancies as well as provide application support to the CMS and their stakeholders. This included service level staffing, defining SOPs, service center infrastructure development utilizing ITIL standards.~ Managed staff of 15 including Business Analyst, Developers, Testers, and Database Administrators across 2 locations (Baltimore and Durham).~ Subject Matter Expert for CMS regarding Clinical Data Systems of record. ~ Senior Business Analyst for CROWN Contract, developed business and functional requirements including design and business case/process development

Raleigh-Durham, North Carolina Area

~ Project Coordinator for ESRD Special Projects, coordinating the standardization of data elements collected and used for Quality Oversight activities.~ Coordinated effort to collect patient level vascular access data electronically through batch file submissions, including collaboration to develop and test systems to store and report data collected regionally and nationally~ Coordinated the production of national and state reports for quality monitoring purposes.

Chapel Hill, Nc

~ Work collaboratively with case, denial & utilization management, and post acute care resource referrals within university and multi-system hospitals to revise and enhance existing programs and workflows to in order to increase efficiency and cost effectiveness through the utilization of a web-based care management software system.~ Manage project implementation from contract signing including clinical tailoring, training, go-live support, and post-conversion support – Participated in over 50 conversions and directly managed over 25 successful conversions including: United States Navy, Georgetown University Medicare Demonstration Project, Mt. Sinai Medical Center, Summa Health Care Systems, and Louisiana Public Health Institute.~ Coordinate with Implementation Specialists and trainers to meet project timelines, support team design meetings, schedule staff support for client implementations, and verify customer satisfaction is maintained.

Leadership, Organizing, And Action: Leading Change

Effective organizing demands the ability to develop leadership, construct a community around that leadership, and build power.

Bachelor, Social Work