Shannon Wright Email & Phone Number

Portland, OR, US

Portland Area, Oregon

Portland, Oregon Area

• Manage logistics operations and budget of $14MM for 8 global heavy truck parts plants
• Drove time-saving improvements in invoice and accrual process for existing web-based freight invoice system and created processes for new 3PL DC scenario and new transportation management system
• Managed 3PL ocean, air, parcel, FTL and LTL carrier relationships, contracts and operations to ensure zero manufacturing line down-time caused by transportation issues at plants in US, Mexico and China
• Facilitated extraordinary air, ocean and land shipments for global internal and external customers; these included urgent component deliveries, product development samples for VIP customers and high value heavy tool.

Tucson, Arizona Area

• Led team of 8 in Customer Service and Logistics for a top 100 US importer with $10MM budget
• Hired, trained and developed Customer Service team who was responsible for 12k+ manually entered orders annually; developed mechanism to provide visibility to order status in support of sales and customer needs.
• Coordinated with Commercial Finance and Sales teams regarding order fulfillment, credits, RMA’s and pricing updates; developed order to cash process to accommodate new distributor relationships
• Created annual budget for multiple cost centers including global customs, drayage and trucking operations; secured 5% year over year trucking base rate decreases, operated greater than 5% under budget in multiple years.
• Streamlined processes and improved communication flow across customer service, supply chain planning, manufacturing, import, inventory and fulfillment teams spread across 4 international sites
• Ensured greater than 95% on-time delivery of outbound orders even during unavoidable production challenges, inventory shortages, bottle label updates and sku changes

Tucson, Arizona Area

• Managed global Customer Service and Logistics operations team of 25 for the dominant manufacturer of irrigation products
• Reduced service-related delivery misses by 90% and ensured minimal fines by large consumer products customers including Home Depot and Lowe’s
• Decreased order entry errors by 35%; drove accountability and supported sku reduction by 62%
• Created efficiencies between remote distribution centers and all 3rd party transportation providers
• Led time-saving Value Stream Mapping exercise and drove process improvements across areas
• Built 25 person team from scratch in six months while setting up remote office; drew down headcount by 50% without layoffs and later merged this team with domestic customer service

Tucson, Arizona Area

• Led team of 20 in call center operations for leading global internet service provider
• Coached, trained and managed a team of phone sales consultants to exceed goals by 10%; stressed service first approach which allowed them to identify customer needs and promote product value
• Praised by management for stellar communication skills and the ability to motivate the team
• Sold products, improved productivity, and produced solid "saves" rate; all above average each period

Various Sites

• Participated in national counter-terror, counter-drug and counter-insurgency operations
• Synthesized intelligence information and reported situations to intelligence community
• Flew over 1,000 hours in support of national security objectives in international locations
• Evaluated trainers and training programs; converted findings into improved instruction and course content initiatives across multiple specialties
• Developed award-winning program to process and analyze over 4,000 student surveys per year
• Earned highest level (3/3/3 – Listening, Reading, Speaking) on Defense Language Proficiency Test each year tested