Shannon Thomas Email & Phone Number

Austin, Texas, United States

Towson, Maryland, United States

- Oversaw $5.5M off-campus student housing asset- Achieved three-month community lease-up and maintained 100% occupancy- Oversaw approx. $1M in complex capital expenditures as project manager- Improved damage recoveries by 795% within a single fiscal year- Strengthened Towson University Athletics partnership through strategic planning and process creation.

Prairie View, Texas, United States

Responsibilities include overseeing the entire operation of the community including payroll, personnel, employee and community development, revenue and expense management, contract creation and implementation, university relations, and timely collection of rent. Additional responsibilities include: •Budget management for an $8M on-campus student housing asset •Vendor contract creation and management •Oversee employee life cycle including recruiting, hiring, onboarding, and training processes •Manage, mentor and lead a team of 52 professional and paraprofessional staff members •Foster collaboration, teamwork, and relationship building across multiple functions within the organization •Evaluate and coach the team through quality monthly 1:1 and annual performance assessments to help them develop new skills and sharpen current skills as they grow in their career •University Relations Liaison •Work cross-functionally with other teams and our university-partner to ensure our residents have what they need to acclimate, thrive, and grow •Ensure long-term asset preservation through a series of preventative maintenance projects and daily upkeep.

Prairie View, Texas, United States

Prairie View, Texas, United States

The Assistant General Manager's responsibilities include assisting in the administrative and managerial work that involves coordinating and supervising the entire operations of University Village and may act as the General Manager in their absence. In this position, the AGM assists the General Manager with the supervision of all business functions related to operations. The AGM also conducts weekly meetings, walk through inspections, and oversees the Community Assistant and Residence Life programs.

Prairie View, Texas, United States

•Manage budget of $15,000 for student programming •Facilitate student staff development and training bi-annually•Supervise 33 student staff employees•Co/Manage 2,064 bed student housing facility•Adjudicate student conduct cases, 40-60 per academic year•Assess students and connect them with campus resources such as Counseling Services, Behavioral Intervention Team (BIT) and other intervention programs•Organize and facilitate student staff recruitment, hiring, onboarding, and training.

Tyler, Texas Area

•Facilitated conversations through social engagement •Proactively identified customer issues and system outages through social media analytics and web monitoring •Responded to inquiries, concerns, and escalations presented to C-Level executives•Resolved complaints submitted through the BBB, FCC, and Office of the President.•Worked cross-functionally with the legal and field operations teams to resolve and communicate equitable resolutions.•Assisted in the process creation and enterprise wide implementation of special programs.

Tyler, Texas Area

The Cannonball Group is a full service graphic design, print, and social media firm that focuses on the advancement of our client's organizational vision of growth and ultimate success.

Greenville, Texas

Responsibilities included leasing apartments, marketing property through B2B advertising, maintaining social media sites, managing "make-ready" team, and maintaining positive resident relations of multi-family residential apartment community through community events and programs.

Commerce, Texas

Primary responsibilities included creating, implementing, and managing marketing campaigns for the Wesleyan Campus Ministry through FUMC-Commerce.

Commerce, Texas

Responsibilities included effectively programming for 10,000+ students, faculty, and staff of the University, required to scout talent, negotiate contracts, plan and execute large scale events, and manage marketing team.