Shannon Held Email & Phone Number

Norfolk, Virginia, United States

Region 3 - Norfolk Va

https://teamrubiconusa.org/

Experienced Marketing Agency Specializing in Web Design, Local Search, Social Media, and Marketing.

Norfolk, Virginia, United States

Norfolk, Virginia, United States

Summer homeless shelter operating from April to November (Monday, Wednesday and Friday). Work with shelter guests to determine what they need and do whatever it takes to help them. Provide a non judging environment where guests can open up and get real world solutions to the problems they face. Treat everyone with the respect and understanding that we are all only a bad decision away from being homeless. It does not discriminate!

Southeast Va & Ne Nc

Anywhere Us And Canada

The digital advertising space has become so powerful and complex that today it’s both an art and a science. We’ve mastered both. We’re proud of our numbers: more than 1,000 digital sales initiatives, 10,000 digital campaigns, and our work has helped generate millions of dollars in revenue.

Hampton Roads, Va

Beyond strives to simplify operations, reduce costsand streamline payments for small and mid-size business owners acrossthe country. Every customer is provided with the reliable, flexible, andsecure business solutions they need in a clear, transparent manner theycan trust. We are committed to the highest level of technologicalinnovation, contract terms and customer service—earning our customers’business every day. We will deliver results, tell the truth, and make a difference with a determination totransform the business world. Good is not nearly good enough. We go Beyond.

Remote, Us

09/13-11/17 Constellation Software, Integrated Dealer Systems (IDS) Remote, Norfolk VARegional East Coast/Midwest Account Manager / Marine & RV Division – 02/14-11/17• Top Sales Performer – Consistently ranked as one of top sales people with Year-to-Date new setup and monthly recurring revenue exceeding 107% of Sales Plan• Personally, secured over $1MM Year-to-Date sales revenue• Seek out and develop new and repeat business• Track and maintain all account activity in the company CRM application (Salesforce.com)• Attended Trade Shows, Dealer Meetings and Association meetings as required• Work with directors of hardware and software technical support teams to ensure new and open customer issues are being tracked and addressed in a timely and complete manner. Liaison between customer and IDS• Completed weekly support/account management calls with high risk customers as necessary• Responsible for escalating unresolved or major issues to upper management (GM/Directors) to ensure that the appropriate company resources are engaged to bring resolution in a timely and complete manner• Functioned as the main point of contact for the customer and liaison between IDS implementation, development, hardware/software support and marketing on all opportunities, Project management on all customer projects and Product Management on all customer product opportunities• Conduct regular strategic business reviews and reporting with all 150 customer accounts within assigned territory• Provide input into pricing, positioning and strategy within Marine and RV industries• Completed 50 dealership visits within territory providing consultation, training and upgrade solutions in 2017• Responsible for all travel planning and expenses for dealership visits and tradeshows. Expense reports completed monthly• Retention rate of customers 98%• All responsibilities managed remotely with little to no supervision or management necessary

Remote - Us

09/13-11/17 Constellation Software, Integrated Dealer Systems (IDS) Remote - Norfolk, VAInside Sales Rep / Marine & RV Division – 09/13 – 02/14• Top Sales Performer – In partnership with the outside sales rep closed over 1MM in new business, exceeded personal sales goals• Supported outside sales rep in developing new business relationships with RV/Marine dealership owners by nurturing existing industry relationships• Exceeded outbound call requirements to prospects for dealer management software sales• Documented all correspondence, emails and contracts in CRM Salesforce.com • Responsible for all inbound IDS lead responses for dealer management software. Response rate within 30 minutes• Attended RV/Marine trade shows as required

Virginia Beach, Va

• Top Sales Performer – Consistently ranked as one of top two sales people with Year-to-Date new monthly recurring revenue exceeding 107% of Sales Plan• In partnership with the Industry Executive, secured over $1MM Year-to-Date sales revenue• Support Industry Executive in developing new business, including preparation of all proposals, engineering change orders, contracts and work authorizations• Track and maintain all account activity in the company CRM application (Salesforce.com)• Identified all customer contract renewals and built and executed plans for the renewals of those contracts• Seek out and develop new business opportunities through referrals from existing client base• Manage relationships with Manufacturers (OEMs), distributors and resellers to further sales opportunities and to ensure continued customer satisfaction• Manage overall existing OEM account relationships as second level point of contact for project billing and all other account related activities• Work with OEM technical support and customer support to ensure new and open customer issues are being tracked and addressed in a timely and complete manner• Responsible for escalating unresolved or major issues to ensure that the appropriate company resources are engaged to bring resolution in a timely and complete manner• Functioned as liaison with development on all OEM custom development opportunities, Project management on all customer projects and Product Management on all customer product opportunities• Work with Marketing and Dealer Sales to create sales programs centered on OEM endorsements• Conduct regular strategic business reviews and reporting with all major OEM accounts• Provide input into pricing, positioning and strategy within Marine and RV markets• Reports directly to Vice President of Global Sales

Virginia Beach, Virginia

Helped dealers with their Online Brand, Marketing, Search Engine Optimization, Search Engine Marketing (Paid Search), Lead Generation, Lead Management and Lead follow up. -- Direct Consultative Sales Approach-- Cold Calling in a specified territory-- Technical Support and Satisfaction of Customers-- Education-- Webinars• Prospect for new business accounts and up-selling existing clients• Exceeded Revenue goals monthly, quarterly and finished top performer for 2010 finishing at 103% of goal• Maximize sales growth within assigned territory through retaining and nurturing current clients• Build relationships with key dealers within the Marine & RV industries• Identify customer needs to strategically offer a customized business solution for lead generation and lead management• Develop extensive product knowledge and work with teammates to effectively train both current and new employees• Conduct corporate office training in Milwaukee one-on-one with territory managers on website, lead generation and lead management products• Increase business revenue and market share on a year-over-year basis• Provide team guidance and motivation to teammates as senior sales rep• Attend major industry trade shows and Dealer meetings, and had success making sales through targeted strategic campaigns• Dealer Salesperson of the year 2010• PRIDE award winner December 2010 – Embrace the Customer• PRIDE award winner February 2011 – People Oriented• PRIDE award winner March 2011 – Embrace the customer/Initiative• iPad Winner – 2011 – Best demonstration/presentation for dealer website ecommerce platform

Norfolk, Virginia Area

• Prospect for new business accounts and up-selling existing clients• Consistent Top Sales Performer – consistently one of top three sales reps within Vehicle Web Services• Responsible for maximizing sales growth within an assigned territory• Build relationships with key customers within the RV industry• Identify customer needs to strategically offer a customized business solution• Develop a thorough understanding on an integrated web services and Internet product and business solution in order to effectively train new and existing employees• Increased sales revenue and market share, capturing 41% of total annual revenue

Norfolk, Virginia Area

• Account Manager focused on customer service and retention in addition to sales strategy• Responsible for outbound professional sales calls to brokers and property management companies for online advertising of vacation rentals• Successfully launched start-up business and built prospect database from zero to over 1,000 in less than one year• Excellent prospecting and closing skills

Norfolk, Va

• Outbound phone calls and travel to assess the need of services for real estate agents• Met and exceeded sales goals and increased revenue• Excellent sales, customer service, telephone and people skills• Exceptional time management and organizational skills

A.S Human Services, Human Services/Medical Secretarial

Regents Diploma, High School/Secondary Diplomas And Certificates