Shannon Kolbe Email & Phone Number

Sydney, New South Wales, Australia

Responsible for delivering enterprise and digital projects for Australia for UNHCR (UN Refugee Agency). Recent project include a knowledge management project, transitioning the organisation to MS Teams - delivery of an intranet and co-ordinating a SharePoint file migration. Change management through guiding a group of 'Champions' played a critical role in the success of this project.Assisted with the implementation of a prioritisation process to enable greater visiability of projects across the organisation.

Sydney, Australia

Responsible for delivering enterprise and digital projects for Australia for UNHCR (UN Refugee Agency). Project include:- A website redesign and technical redevelopment of http://www.unrefugees.org.au, through a full project life cycle from initiation, planning, build, migration, test, deployment and post implementation review.- A three year Payments Transformation Project to re-engineer the payment systems and business processes. 6 phases of delivery to enable business as usual fundraising continuity, with risk management as a priority.- Digital Asset Management System (Bynder), - Website Gift Store (Empowering Gifts) Key skills used in project management include: - Used a pragmatic combination of Agile and Waterfall project management methodologies/principles to deliver projects.- Managed a Project Board and Sponsor ensuring appropriate levels of governance, stakeholder consultation and communication via regular status reports and meetings; - Led an efficient procurement process to ensure appropriate vendor selection and contract negotiation. - Managed multiple vendors to ensure that project was delivered to requirements, timelines and budget. - Responsible for budget management, cost control and reporting. - Ensured that user experience remained a priority throughout the design, build and testing phases. - Improved business processes to support new platforms and ensure that business benefits realization. - Ensured that visual design to comply with brand guidelines (both local and global). - Experienced in a not for profit (NFP) environment with fundraising as a business driver. - Developed and executed internal/external communication plan to keep staff, Board and users informed.

Sydney, Australia

I was responsible for working with key business stakeholders and managing external vendors to deliver major web development, maintenance and enhancement projects across the portfolio of 15 Austrade sites. I was responsible for ensuring all developments aligned with future strategic goals and delivered in compliance with Federal Government policy and stringent budget requirements. As the Project Lead I: Engaged with key business stakeholders to identify operational goals and provide advice on website changes and improvements.Reviewed analytics to assess and report on website performance and identify opportunities to improve user engagement.Prepared estimates and contributed to business cases to secure funding for web development projects.Developed the project plan and led requirement gathering and development of information architecture, wireframes, visual design and content management system templates.Engaged, led and directed external vendor partners including Website Developer, UX Designers, SEO Analysts and Visual Designers to complete projects. Tracked multiple concurrent projects, drove project milestones, managed budgets and stakeholder relationships through development, testing into production. Team Leader of the internal production team to deliver all day-to-day production requirements, patches, enhancements, advanced content management and SEO requirements.Example Projects:• Project managed the migration and implementation of the new responsive mobile website.• Delivered enhanced web functionality across a range of web services.• Delivered seamless migration of Australia Unlimited website onto a new technical platform.• Managed redesign of information architecture and web strategy projects in the UX area.

Sydney, Australia

As Web Project Manager, I was responsible for the activities above, leading an internal content production team and managing the relationship between the business and service provider. I delivered a range of web enhancement and system integration projects.Example Projects:• Project managed the delivery of Austrade website redesign and rebuild.• Project managed the successful delivery various projects:Austrade’s first mobile website. International microsites – 16 microsites.Study in Australia website – Phase 1 – www.studyinaustralia.gov.au Tourism investment site with an opportunities database – www.tourisminvestment.com.au Export Awards website – www.exportawards.gov.au Web services and system integration to Austrade’s CRM.Payment gateway – for event registration.

Sydney, Australia

In this role, I was responsible for the creation and optimization of content to engage website visitors on a local and global basis, across a range of web channels. This included optimizing SEO, redeveloping content for web the development of Austrade’s content taxonomy/thesaurus in accordance with the organisation's content strategy.

Sydney, Australia

In this role, I was responsible for the management and development of ‘Austin’ Austrade’s intranet. This included providing strategic direction to ensure the intranets development met the needs of the staff, managing the full intranet redevelopment and maintaining content.

Sydney, Australia

Primarily responsible for managing activities associated with the preparation of a major site rebuild in response to a change in strategic direction and a significant increase in content delivery.

Sydney, Australia

Team leader responsible for the overall management of www.austrade.gov.au

Sydney, Australia

Designed and delivered content management system to edit and publish all website content. Delivered user focused content by efficiently managing an end-to-end content production process.

Sydney, Australia

Assisted with the promotion, maintenance and ongoing development Austrade’s website. Liaised with external web design agency during the redevelopment of Austrade’s website (World Direct)

Sydney, Australia

Provided support for Manager of Strategic Marketing. Maintained and provided customer services for Austrade’s online company database ‘Australia on Display’.

Sydney, Australia

Gathered and analysed material to support development applications for the company’s tourism clients. Provide high-level administrative support.

Master Of Arts (M.A.), Australian Studies (Government And History)

Bachelor Of Arts (B.A.), Political Science And Government And History

Education record

Education record

Education record