Provided evidenced-based nursing care to family practice, ambulatory clinic patients according to established scope of practice guidelines and standards of care. Developed, coordinated and implemented patient plans of care in collaboration with the health care team. Provided triage and consultation to patient, family and or/significant others according to protocol and organization guidelines. Prepared and roomed patients for exams, performed laboratory procedures, assisted physician/provider with procedures and surgeries. Administered medications under physician orders. Assessed and provided education and counseling on the tasks, skills, treatments, and self care, integrating health promotion and preventive aspects of care. Followed through with necessary procedure or test results, prescription refills, new appointment times, and referrals.

Motivational leader responsible for coordinating all members of the team with internal/external resources and business partners to ensure cohesive, high quality patient care is delivered at all times.Oversaw and coordinated the day-to-day activities of a multi-disciplinary team and the operations they support in a 24/7 remote engagement center, matrix organization.Responsible for managing the assigned team to productivity, service, patient safety, and quality targets. Cultivated and maintained collaborative working relationships with direct reports, peers, leaders, and business partners. Actively supported and participated in the strategic planning, operations improvement, change management, project management, operational budget development and implementation of new services and technology.

Oversees all operations and staff pertaining to disease management and wellness services provided to CMS clients. Responsible for the continuum of services from program development to providing telephonic health coaching.

• Increased customer engagement and utilization through on-going telehealth program consultation & account management.• Delivered hardware/software & medical device training and product demonstration to customer accounts re-implementing Telehealth programs using telephonic, webinar, and occasional on- site support.• Designed evidence-based, best-practice recommendations for tele-monitoring program implementation & chronic disease program management to support and Marketing and Sales.

7th floor Med/ Surg- Orthopaedics• Provided, directed, and supervised the delivery of quality nursing cares to a culturally diverse veteran population of varying complexity in the acute medical-surgical setting.• Utilized the nursing process to assess, diagnose, treat, and evaluate actual or potential problems that may arise as a result of surgical or diagnostic procedures.

Developed client relationships while providing progressive strength training and aerobic exercise conditioning programs Instructed group fitness classes including; high intensity interval training, & body works formats

• Cared for acute surgical patients providing assessment, monitoring, treatment, medication administration, & follow up documentation under direction of a licensed RN.Orthopedic/ Bariatric Med Surg unit

Performed health screening tests and biometric assessments including: BMI calculations, blood pressure checks, cholesterol readingsProvided post-screening consultations to explain assessment results, identify potential health risks, and recommended lifestyle changes

Evaluated corporate wellness programs for participating Fond du Lac area businessesAssisted with corporate wellness program development & participation

Collaborated in the development of quality improvement processes & software upgrades during organizational restructuringEvaluated & coached customer advocate call handling in a 24x7 networked service centerLed exceptional customer service training for business groups as an Achieve Global® certified facilitatorManaged customer dissatisfaction complaints through root cause analysis & process evaluation.