Shannon Passaro Email & Phone Number

Nashville, Tennessee, United States

• Process all receipts (e.g., petty cash / event petty cash) and record corresponding revenues.• Manage all money requests (e.g., wires, cash, show checks) for production and/or show settlement.• Assist with monthly tax reporting.• Review show settlement immediately following the show.• Prepare final tour P&L (or flash) and event related journal entries.• Make sure that all receivables, receipts, and payable items are processed and recorded accurately and timely; participate… Show more • Process all receipts (e.g., petty cash / event petty cash) and record corresponding revenues.• Manage all money requests (e.g., wires, cash, show checks) for production and/or show settlement.• Assist with monthly tax reporting.• Review show settlement immediately following the show.• Prepare final tour P&L (or flash) and event related journal entries.• Make sure that all receivables, receipts, and payable items are processed and recorded accurately and timely; participate in and monitor collection of receivables.• Reconcile general ledger accounts and research to ensure accuracy.• Monitor receivable balances and collection efforts, ensuring adequate reserves are recorded as necessary.• Support audit processes, preparing internal and external audit schedules as needed and liaising with auditors.• Assist Manager in the preparation of annual budgets.• Assist with special projects as assigned.• Supervise and train team members.• Possess excellent organizational, communication, and analytical skills with the ability to prioritize and handle multiple tasks simultaneously in a fast paced environment. Show less

• Coordinate with clients, account managers, and any other SCP staff to fulfill client needs for Live Event & Tour Merchandising both domestically and internationally• Work with division employees to create and improve processes for the division• Analyzing sales throughout tour and coordinating re-order needs with sellers and clients, working with account managers to process approved orders• Build and manage atVenu for each individual event and tour, working with road staff to… Show more • Coordinate with clients, account managers, and any other SCP staff to fulfill client needs for Live Event & Tour Merchandising both domestically and internationally• Work with division employees to create and improve processes for the division• Analyzing sales throughout tour and coordinating re-order needs with sellers and clients, working with account managers to process approved orders• Build and manage atVenu for each individual event and tour, working with road staff to maintainaccurate use of atVenu and POS software• Handle advancing for any venues or festivals acquiring advanced information• Liaison between SCP and clients on cash flow and obligations to send or receive money for services rendered• Help in recruiting, staffing, and supervising road merch staff• Work with account management and finance to settle all event financials and make final payouts or send final invoices• Daily reconciliation of show settlements related to income, seller payments and venue commission balance• Administration of road expense reports for incurred costs that are client billable• Monthly invoices for merchandise management software• Projections for stock ordering• Coordinate shipments and returns Show less

Batavia, Illinois, United States

• Managing the entry and reconciliation of vendor accounts for all company payables• Managing payments to vendors• Entering manual expenses from account managers and other staff• Credit card and bank reconciliation assistance• Entering all invoices from ShopWorks into QuickBooks and NetSuite• Assisting with accounts receivables – monitoring and communications with clients• Tour finance tasks including POS deposit tracking, journal entries, etc.• Updating customer… Show more • Managing the entry and reconciliation of vendor accounts for all company payables• Managing payments to vendors• Entering manual expenses from account managers and other staff• Credit card and bank reconciliation assistance• Entering all invoices from ShopWorks into QuickBooks and NetSuite• Assisting with accounts receivables – monitoring and communications with clients• Tour finance tasks including POS deposit tracking, journal entries, etc.• Updating customer information in QuickBooks when changes are made• Assisting with e-commerce store reporting for monthly royalties – gathering data, reconciling data, and formalizing reports to provide to clients Show less

• Oversaw two high-volume venues simultaneously, an 800 capacity and a 2,000 capacity• Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions• Changed over from subcontracted security to in-house security, saving an average of 43% and increasing our online customer service ratings• Decreased operating cost per paid significantly: 2016 - $3.32, 2017 - $3.29, 2018 - $2.77, 2019 - $2.41, 2020 -… Show more • Oversaw two high-volume venues simultaneously, an 800 capacity and a 2,000 capacity• Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions• Changed over from subcontracted security to in-house security, saving an average of 43% and increasing our online customer service ratings• Decreased operating cost per paid significantly: 2016 - $3.32, 2017 - $3.29, 2018 - $2.77, 2019 - $2.41, 2020 - $2.28• Recruited and trained internal candidates for management role opportunities• Managed daily operations, including scheduling, payroll, and P&L• Assisted General Manager in preparing annual operating budgets• Managed company operations, including all staff hiring, onboarding, training, development, scheduling and supervision and fostering high staff morale• Managed all personnel and aspects of show operations from open to close including venue set-up and tear-down• Conducted pre-shift meetings prior to every event• Supervised all part-time/seasonal and vendor staff including: Security, Guest Services, Parking, Cleaning, EMS, Police, Box Office, and Premium Seats departments• Maintained, monitored, and recorded all on-site incident reports• Coordinated with and managed venue subcontractors. Ensured all on-site needs were met• Lead communication with the tour about merchandise sales and VIP package programs, including merchandise inventory, merchandise settlement, artist meet & greet coordination, and VIP party logistics• Worked with special event and rental clients to ensure events were executed properly Show less

Raleigh, North Carolina

Raleigh, North Carolina

BOX OFFICE SUPERVISOR (June 2016-April 2017)• Provided exceptional customer service by being the point of contact when guests contacted the venue • Responsible for venue purchasing• Approved and submitted invoices for payment• Effectively managed daily Box Office operations • Built upsells for event sales in the Ticketmaster ticketing system• Set-up ticketing accounts with varying ticket types such as Groupon accounts and comp accounts• Created and reconciled… Show more BOX OFFICE SUPERVISOR (June 2016-April 2017)• Provided exceptional customer service by being the point of contact when guests contacted the venue • Responsible for venue purchasing• Approved and submitted invoices for payment• Effectively managed daily Box Office operations • Built upsells for event sales in the Ticketmaster ticketing system• Set-up ticketing accounts with varying ticket types such as Groupon accounts and comp accounts• Created and reconciled consignment ticketing accounts• Responsible for daily balancing and reconciliation of all revenues collected from ticket sales and ancillary income • Created and completed bank deposits for Box Office sales and show revenue• Processed ticket orders and in-person ticket sales • Created, completed, and managed accurate and timely reports, including daily ticket counts as needed • Maintained ticketing equipment and assisted with troubleshooting issuesPREMIUM SEATING SUPERVISOR (September 2015-April 2017)• Set prices night of show to maximize revenue• Prepared and displayed catering nightly prior to guest arrival • Maintained catering budget by making purchasing decisions • Supervised VIP staff• Handled guest concerns such as general questions, upgrading to VIP seats, and ensuring guest satisfaction at every show • Compiled end-of-day upsell summaries and distributed to upper managementGUEST SERVICES (April 2015-September 2015)• Assist with ticket taking• Work coat check• Explain guest memberships and ensure North Carolina alcohol law compliance• Assist with Front of House operations as needed• Work in the box office selling tickets as needed Show less

Carrboro, Nc

• Responsible for updating the venue voicemail and returning phone calls• Worked directly in the box office, printing tickets as required, recording and processing ticket orders over the phone, preparing and analyzing ticket sales reports and preshow counts, coordinating with the tour manager for guest list information and providing credentials if necessary for security purposes• Confirmed advertising around the venue was up-to-date• Bartended during shows, maintain stock of… Show more • Responsible for updating the venue voicemail and returning phone calls• Worked directly in the box office, printing tickets as required, recording and processing ticket orders over the phone, preparing and analyzing ticket sales reports and preshow counts, coordinating with the tour manager for guest list information and providing credentials if necessary for security purposes• Confirmed advertising around the venue was up-to-date• Bartended during shows, maintain stock of coolers, maintain venue cleanliness throughout the show• Ensured the venue is clean before opening, performed housekeeping duties for the venue • Ensured proper venue set up and breakdown for each show• Created training documents for new staff members Show less