Shannon Passaro Email & Phone Number

Nashville, Tennessee, United States

• Process all receipts (e.g., petty cash / event petty cash) and record corresponding revenues.
• Manage all money requests (e.g., wires, cash, show checks) for production and/or show settlement.
• Assist with monthly tax reporting.
• Review show settlement immediately following the show.
• Prepare final tour P&L (or flash) and event related journal entries.
• Make sure that all receivables, receipts, and payable items are processed and recorded accurately and timely; participate… Show more

• Coordinate with clients, account managers, and any other SCP staff to fulfill client needs for Live Event & Tour Merchandising both domestically and internationally
• Work with division employees to create and improve processes for the division
• Analyzing sales throughout tour and coordinating re-order needs with sellers and clients, working with account managers to process approved orders
• Build and manage atVenu for each individual event and tour, working with road staff to… Show more
• Build and manage atVenu for each individual event and tour, working with road staff to maintainaccurate use of atVenu and POS software
• Handle advancing for any venues or festivals acquiring advanced information

Batavia, Illinois, United States

• Managing the entry and reconciliation of vendor accounts for all company payables
• Managing payments to vendors
• Entering manual expenses from account managers and other staff
• Credit card and bank reconciliation assistance
• Entering all invoices from ShopWorks into QuickBooks and NetSuite
• Assisting with accounts receivables – monitoring and communications with clients

• Oversaw two high-volume venues simultaneously, an 800 capacity and a 2,000 capacity
• Increased revenue by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
• Changed over from subcontracted security to in-house security, saving an average of 43% and increasing our online customer service ratings
• Decreased operating cost per paid significantly: 2016 - $3.32, 2017 - $3.29, 2018 - $2.77, 2019 - $2.41, 2020 -… Show more
• Decreased operating cost per paid significantly: 2016 - $3.32, 2017 - $3.29, 2018 - $2.77, 2019 - $2.41, 2020 - $2.28
• Recruited and trained internal candidates for management role opportunities

Raleigh, North Carolina

Raleigh, North Carolina

• BOX OFFICE SUPERVISOR (June 2016-April 2017)
• Provided exceptional customer service by being the point of contact when guests contacted the venue
• Responsible for venue purchasing
• Approved and submitted invoices for payment
• Effectively managed daily Box Office operations
• Built upsells for event sales in the Ticketmaster ticketing system

Carrboro, NC

• Responsible for updating the venue voicemail and returning phone calls
• Worked directly in the box office, printing tickets as required, recording and processing ticket orders over the phone, preparing and analyzing ticket sales reports and preshow counts, coordinating with the tour.
• Confirmed advertising around the venue was up-to-date
• Bartended during shows, maintain stock of… Show more
• Bartended during shows, maintain stock of coolers, maintain venue cleanliness throughout the show
• Ensured the venue is clean before opening, performed housekeeping duties for the venue