Front is modern helpdesk, the new way to route, respond to, and measure customer conversations.Enterprise Account Manager for 22 Named Accounts, Book Value 5.0-10M• Largest deals companywide 2021, 2022, 2023, 2024 1.5M ARR, 3.6M TCV• Winner Paris (club alternative) 2023• Winner NYC (club alternative) 2021• First Fronteer (Employee of the Month) January 2022

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. More than 140,000 paid customer accounts in 150 countries and territories use Zendesk products. H1 2020 - 108% quotaQ2 2020 - 106 % quota, 151% covid quotaQ1 2020 - 111% quota, only team member to make quota2020 French Riviera Zendesk Club Winner2019 146% Participation quota (100% by September)2019 Most new logos for >1000 EE sales-org wide2018 112% Quota (after large deal cap), #4 in total sales for the year 2018 in Core at 150.6K MRR, #1 in revenue from a single territory for the year 2018.Account Management Presenter, Zendesk Sales OnboardingGraduate Zendesk Rising Stars leadership program

Subscription Economy companies have dramatically accelerated customer acquisition efforts by employing technology such as Salesforce.com, Marketo and Eloqua. But as most of the revenue in a subscription business is collected post-sale, customer acquisition is merely the beginning of the story. That’s why customer-driven enterprises are using Gainsight, the leading Customer Success Management solution, to proactively manage retention, reduce unexpected churn and identify upsell opportunities by leveraging “big data” analytics and an intelligent workflow platform.• Account Executive – closed the largest deal on team for 2015 (140K ACV), ranked #6 in sales org.• Developed the Salt Lake and Seattle Territories from greenfield through a persistent outbound efforts, thought leadership events and executive visits with CEO and CCO. • ACV range 25K to 140K, average 58K.• 0% Account Churn on accounts I closed.• Promoted AE to RSD

Totango’s Customer Success Engagement platform helps SaaS companies create an active and engaged user base. Account Executive2014 122% quota December 2014 222% quota#1 AE Q40% Account Churn, all accounts, all time.

As part of Cornell's department of Alumni Affairs and Development I helped connect alumni to Cornell's mission. I helped alumni discover connections for their philanthropic and volunteer interests whether they be for fun, for profit, or for intellectual curiosity. I focused on the Bay Area and leveraged my passion for technology to the max.

Box is a SaaS / Cloud service that helps knowledge workers share stuff simply. Created and closed 99 new opportunities inside 400 current accounts.Ranked #2 on team.Monitored in-app behavior to identify opportunities and close sales.Leveraged a cross-functional team of sales, support, marketing, and client services to identify expansion opportunities and reduce churn.

Power user of Sales 2.0 apps including; Salesforce.com, Marketo, Linked-in, Twitter, Facebook, GoToMeeting, Webex, and InsideViewI sold SaaS alternatives to costly and lengthy ERP customizations. I’m a big proponent of Sales 2.0 & Social Selling through InsideView, Linkedin, Twitter, Facebook, & Marketo, mashed-up in Salesforce.com. Integrations are the future delivered today. ROI has become GTD (getting things done.)1.4M ACV, 4.0M TCV; consistently #1 or #2 in group. Customers include; Autotask, Hostgator, Juwai Limited, Market6, Nomadesk, Numenta, Quotit, REA Group, Softchoice, WANdisco, Wolfram Mathematica, Yammer

Identified and developed relationships with key C-level executives featuring them in events such as Cloud Computing: Is it a Game Changer?, 10 Trends in Enterprise Software In 10 Minutes, and Digital Information: Balancing Privacy and Transparency (over 300 events.) Created webinars (28) as a way to reach a new audience and attracted 3,000 participants; The Birth of Customer 2.0 and the Death of Marketing as We Know It, Twitter for Business 101, and Top 10 Tips for Social Media Engagement.

Launched Cornell’s presence in its 2nd largest region through a persistent series of technology events, communications, and new donor development. Engineered a new model of engaging donors by meeting their business needs, which was later adopted by other programs within the division. Created the Cornell Silicon Valley Advisors to the President.

Consistently achieved 100% over quota. 125% against quota in final year. Sold applications that automated IT service department business processes to companies including AT&T and Johnson & Johnson. Brought together integrations, partners, and professional services to achieve customer success.

Researched, created and sold Internet ad campaigns in a new 30 second animated commercial format. Designed, developed, and championed Micron’s PointCast campaign for high-availability servers.

Achieved 287% of quota and was a member of the Sales Club in Hawaii as #1 inside sales rep.

Handled +/- 150 calls day in high-volume pre-sales support for modems, fax servers, and routers.