Shanon Tyson Email & Phone Number

United States

Lexington, Kentucky, United States

Telecommute positionFirst point of contact to provide single point resolutions to technical issuesActively listen to customer concerns and resolve issues in a timely mannerHave an expert knowledge of: Computers and the internetTelephone TechnologyOffice Applications (Word, Excel)Home networking (Router Set Up, LAN, IP)Consumer electronics (DVD, HDTV, USB)Maintain Standards of customer privacy and data security

Raleigh-Durham, North Carolina Area

 Maintain Standards of customer privacy and data security Effectively and efficiently assist in managing the day-to-day Service Center operations. Responsible for supervising and directing customer service operations call center Responsible for implementing existing policies and procedures for both Conduent and the client Ensures that customers are promptly, courteously and professionally served Identify processes that will efficiently improve the Call Center’s production Hold regularly scheduled staff meetings Responsible for Customer Service Representatives development and training in the Call Center. Providing feedback on work performance. Work with employees to support and develop with a focus on retention.

Micco, Fl

Developed advertisement and marketing strategies for merchandise while adhering to strict state retail laws and regulations.Excel in Customer Relations and conflict management to provide a positive experience for both employee and customer. Performed various clerical and administrative duties in accordance with workplace needs.

Vero Beach, Fl

Marketing Strategies and AdvertisementDirect SalesCustomer Relations and ReferralsOffice Management an Employee SchedulingAdministrative Security and Employee Privacy Act ComplianceEqual Rights Training and ManagementGeneral Accounting

Vero Beach, Fl

Customer SalesFloor supervision of staffAccounted for store income and processed for bank deliveryEnsured physical security through proper lock up and closure proceduresIn-store credit marketing resulting in 50% increase in subscription

Managed supervisor calendarCoordinated meeting arrangements and conferences Established and maintained an office file planPrepared a wide variety of recurring and nonrecurring correspondence and reports

Bachelors Of The Arts, Business Administration/Computer Information Systems

Associates Of The Arts, Computer Information Systems