Vicki Filoteo Email & Phone Number

San Antonio, Texas, United States

Manage the delivery of services against agreed upon performance metrics and oversee the execution of responsibilities.Maintain positive relationships with customers.Identify customer needs and oversee service delivery.Lead the service delivery team, manage conflict, and ensure the team's processes and tasks are carried out efficiently.Manage finances and budgets.Determine ways to reduce costs without sacrificing customer satisfaction.

Responsibilities include hiring and performance management; managing the overall performance of a team; providing leadership by fostering a safe working environment; successful resolution of customer related issues; training a team on effective sales techniques; performing goodwill of customers at the customer site while maintaining a high level of customer satisfaction; achieving sales, profit, inventory and payroll goals; managing a budget and dealing with operational issues that affect service. Hands-on support of direct reports includes accompanying our service representatives or visiting customers alone when necessary, to assist in the pick-up and delivery of products or services; driving a company-owned vehicle to and from customer locations; lifting, carrying and walking Cintas products in and out of customer accounts while maintaining world-class service and goodwill to customers; performing managerial duties.

San Antonio, Tx

Strategically plan and manage logistics, warehouse, transportation and customer servicesDirect, optimize and coordinate full order cycleLiaise and negotiate with suppliers, manufacturers, retailers and consumersKeep track of quality, quantity, stock levels, delivery times, transport costs and efficiencyArrange warehouse, catalog goods, plan routes and process shipmentsResolve any arising problems or complaintsSupervise, coach and train warehouse workforce Reduce cost, exceed standards of productivity, increase accuracy and meet timeliness targetsMaintain metrics and analyze data to assess performance and implement improvements.Six sigma green belt certified

San Antonio, Texas

Provide general administrative support such as preparing correspondence, forms and reports, arranging meetings, processing confidential reports and documents, filing electronic and hard copy and tracking deadlinesScreen applications, arrange interviews, participate in selection process, and administer pre-employment tests as requiredEstablish, maintain and control personnel, employees, recruitment relations records, files, correspondence, reports, and organization charts.Manage sensitive and confidential matters like personnel relations, employee relations, and organizational changes, planning and protecting the security of information, data and files.Planned and organized employee appreciation activities.Promotes the use of the True to Blue quality initiative to ensure customer satisfaction and deliverance of the highest quality service possible to our customers. Follows the company developed Quality Program in carrying out duties and responsibilities. Assists in the inspection and corrective action processes and the implementation of quality processes required to support organizational objectives. Maintains quality records in accordance with the requirements of Cintas. Identify and respond to customer problems/complaints related to Quality of Service. Monitor corrective actions implemented by Production for Critical/Major and Minor nonconformities ensuring that these actions are effective, implemented in a timely manner, and are permanent in nature to avoid recurrence of deficiencies. Perform audits of products and processes to ensure compliance with requirements of Cintas. Maintain documentation of monitoring and reporting efforts within the Quality Program.

San Antonio, Texas Area

Commercial and residential make ready service.

Woodlands, Tx

Offer navigational support through HRMS Support employees and managers in continuing education requirementsIdentify and provide solutions to routine business matters requiring minimum direction from / manager Answer HR- related questions via phone including general questions regarding HR processes and procedures: escalate issues as required by defined processes Handle confidential / sensitive information with professionalism and care

Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.Achieved restaurant operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.Met restaurant financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.Controlled costs by reviewing portion control and quantities of preparation; minimizing waste; ensuring high quality of preparation.Avoided legal challenges by conforming to the regulations of the alcoholic beverage commission.Maximized bar profitability by ensuring portion control; monitoring accuracy of charges.Maintained safe, secure, and healthy environment by establishing, following, and enforcing sanitation standards and procedures; complying with legal regulations; securing revenues; developing and implementing disaster plans; maintaining security and sprinkler systems; maintaining parking lot and walkways.Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.

Replaced and refilled each medical floors patient's medicationsPerformed narcotic inventory and dispensationImplemented monthly loans and borrows reconciliation procedure that saved pharmacy thousands of dollars a month

Supervised 4 team members in the inpatient pharmacyResponsible for ordering and buying of inventory for 3 pharmacies total budget over $6 millionRead and processed doctors orders to ensure patients health and safetyTrained and sponsored new airmen on job skills and responsibilitiesEntrusted with total parental nutrition machine assembly and neonatal IV mixture