Sharail Glover Email & Phone Number

Mckinney, TX, US

• Performance Management and Governance across the Data & Technology organization with a focus on managing operational performance and value delivery.
• Collaborate across various Domains, engage with senior leadership, and ensure alignment with key stakeholders to drive optimal performance and resource utilization.
• Develop and implement a comprehensive framework and strategy, including driving organizational behaviors around enterprise Objectives and Key Results (OKRs), Key Performance Indicators (KPIs) and other value delivery.
• Support Quarterly Business Reviews with cross-functional teams to review project progress, identify challenges and develop action plans for improvement.

• Deliver products and technical solutions to advance ERP, Accounting, Tax, Risk & Compliance for corporate business units. Transform and grow Digital Payments Platform to foster self-service capabilities for customers.
• Ensured consistency of agile practices, test methodologies and tools across multiple cross-functional teams to launch quality solutions that meet business objectives.
• Attract, retain, and develop high-performing diverse teams to drive performance and delivery of products and services.
• Develop and implement strategies to reduce defects, increase automated testing efforts, and meet security requirements.

• Establish and execute US technology vision and strategy for new products and services related to mobility, fleet financing, remarketing, and electronic document management. Identify and develop potential capabilities.
• Guided and advised internal and field technology teams on use and innovation of $20M technology portfolio.
• Leveraged 50+ onshore and offshore staff, vendors, and consultants to maintain current systems.
• Oversaw enterprise-wide document management service of 320 million documents for 4200 users nationwide.

• Managed team maintaining customer contact center technologies, including telephony, omni channels, and customer self-service applications, ensuring system speed, availability, and ease of use. Analyzed mobile.
• Ensured satisfaction of 2000 agents and 5 million customers.
• Delivered quality and timely technology solutions with minimal defects, errors, or downtime.
• Collaborated on team’s multi-year strategic roadmap and oversaw vendor relationships and contracts.

Asked to serve on large-scale project team focused on replacing legacy loan, lease and end-of-term systems. Provided oversight to technology operations and readiness, test data management, impacted systems, migration, and quality assurance (QA) teams. Established and monitored key deliverables, potential risks, and performance metrics to determine project.

Oversaw call routing solutions, workforce management tools, collections systems, CRM, and document management systems. Led Kaizen events to facilitate process improvements. Managed small- and large-scale projects in compliance with PMO and ITIL standards, creating roadmaps, workflow schedules, and budgets.