Data Analyst
Current‣Developed and maintained automated reports and dashboards to monitor key performance indicators, aiding the decision-making process.‣ Conduct in-depth data analysis to identify trends, patterns, and correlations.‣ Create and maintain interactive data visualizations and dashboards using tools like Tableau.‣ Using SQL and statistical concepts to analyze telemetry data, identifying trends and insights for strategic business decision-making.‣ Enhanced productivity through the implementation of a streamlined tracking and visualization system for critical support metrics including response time, resolution rate, and customer satisfaction scores.‣ Collaborate with stakeholders to understand business objectives and translate them into data analysis tasks.