Retail Store Manager
Dubai, United Arab Emirates
• Spearheading day-to-day department performance of store, maintaining customer relations to maximize service satisfaction, promoting goodwill, generating referral business that contributes to sales growth, monitoring company’s daily operations along with dissemination of responsibilities to employees across multiple functions• Analyzing sales figure, forecasting future sales, addressing service issues, motivating staff to achieve performance goals, ensuring productive department operations, managing customer centric operations, highlighting adherence to SOP’s in store, throwing light on floor presentation compliance, tracking private labels • Setting & achieving sales objectives/ plans, providing feedback to merchandisers, tracking top styles in every sub department, recording results and motivating CCAs• Administering entire retail store operational activities, ensuring store productivity and individual sales goals are met, rendering exceptional customer service, and maintaining adherence to process compliance• Directing broad array of key business activities including sales, business development, consumer promotions & relationship management; formulating merchandising objectives, operating standards and controllable expenses; executing store sales plans, programs, and motivating store staff to achieve sales, and development objectives• Tracking competitor activities in regards with price, demand and competition, implementing promotional activities, collating financial & statistical information, developing progress reports, and organizing events & product exhibitions• Guaranteeing sufficient merchandise availability, inspecting upkeep of merchandise for categories, assigning targets to sales staff, examine data, and representing business plans• Managing inventory control stock and back store management, addressing customer’s queries & complaints, identifying areas of improvement and resolving the same in an accurate & timely manner.