Managed the day‑to‑day operations of the POS systems, including inventory management, sales reporting, and customer service.Led projects to implement new POS systems or upgrade existing systems.Developed and maintained management information systems (MIS) related to point of sale (POS) operations.Generated reports on sales, inventory, and other key metrics to support decision-making.Analyzed data to identify trends and make data-driven recommendations.Conducted regular audits within the department to ensure compliance with industry standards and regulations.Worked closely with other departments to ensure that data was accurate and up-to-date.Optimized workflows to increase efficiency and reduce processing times.Ensured compliance with industry standards and regulations, including PCI‑DSS.Improved processes to reduce errors and streamline operations.Trained staff on POS system usage and provided ongoing support as needed.Monitored performance metrics to identify areas for improvement.Analyzed data to identify trends and make data‑driven decisions.Managed vendor relationships to ensure timely delivery of goods and services.Managed budgets and resources to ensure that operations were cost‑effective.Developed and implemented strategic plans to achieve business objectives.

• Taking care of Karnataka,Goa,West & Kerala POS Terminal activity for ICICI & CITI Bank• Complaint management Based on SLA/TAT- Handling all Installation, Break down De Installation, Special Activities and paper roll calls through Coordinating with the vendors and able to close all the calls within TAT as per SLA for ICICI & CITI Bank• Vendor Management• Relationship Management• Handling Monthly PO for the vendors• Handling I-Rated customers/clients with their issues by providing solution for the same• Handling escalated issues by the merchants or bank in helpdesk team and resolving the same online.• Stock management• MIS/Data Management• Key Injection/TMS Process• Frequent ME visit for Checking the satisfaction merchants

• Application download supporting For SBI,CORP,CBI & OBC Banks• Server Monitoring of POS Application & Transactions• Application Testing POS terminals • TMS Process • Interacting with Vendors & closing Calls on TAT• Key Injection of Terminals• Report generation• Transaction Monitoring & Clearing all suspect batch Transactions.• Monitoring to field Engineers for Parameter Downloading• Online support to the SBI,CORP,CBI & OBC merchant• Training to Field Teams.• Switch operations