Sharon Caselli Email & Phone Number

New York, Ny, Us

- Prepares the client aging for review, ensuring the timely resolution of past due receivables- Monitors company outside fraud processor by reviewing orders that may or may not be fraudulent- Prepares the bank deposit daily to record payments received via wire or check- Applies payments received into NetSuite ERP system, reducing the accounts receivable aging report- Processes the consumer PayPal disputes email box, ensuring the resolution of discrepancies, issuing credits as needed.- Follow-up of client invoice discrepancies with management

- Created and implemented modified billing processes that resulted in improved customer communication and reduced the rate of fraud dramatically.- Analyzed clients product lines and strategically recognized fraud patterns and potential fraud threats for orders.- Successfully reduced the amount of fraudulent orders over a 15 year span by recognizing fraudulent behavioral patterns and red flagging orders before they were fulfilled in house.- Worked with US Banks throughout the nation to verify and confirm if orders placed were legitimate or identify theft/misuse of cards.

United States

- Conducted and placed telephone orders on behalf of clients such as WWE, Remmington, Norelco, and CuisineArt.- Took elevated customer calls on behalf of Supervisors to resolve any order issues such as short shipments, non-receipt of merchandise, merchandise not as described, complaints, or locating shipment tracking.- Conducted and issued credits and/or re-shipments when necessary to ensure customer satisfaction.- Worked in a high-volume call center while maintaining a 98% accuracy rate.