• Led store to reach top performing status, by implementing process improvements and identifying performance gaps for corrective action. Outperformed the company in overall sales % to budget and delivered a positive contribution for FY19.• Met budget targets by controlling expenses and payroll.• Oversaw inventory management with cycle counts, audits, and shrinkage control. Managed supply orders.• Built a store environment sharply focused on consistently delivering exceptional in-store shopping experiences.• Created schedules for a staff of 25 and delegated assignments based on team member strengths to optimize coverage and service levels. • Created a customer driven business, by reinforcing excellent communication and leadership accountability.• Analyzed profit and loss reports and performance data to assess, optimize, and elevate operations to drive sales and meet current and expected performance goals.• Published timely and optimized store schedules to meet expected sales floor and merchandising coverage needs.• Implemented succession planning by training and developing associates into leadership positions.• Delegated and rotated division of responsibility topics to direct reports to maximize growth and productivity.• Ensured compliance with all applicable federal, state, and local laws, code of conduct, loss prevention, and operational policies and procedures.

• Improved store status from a bottom of the market store, to a top performing store. Exceeded credit card goal by 58%, increasing customer loyalty and taking the store from a bottom performing store in this metric to number 1 in the district.• Planned and coordinated 4 company sponsored events according to deadlines, recruited, and utilized outside vendors. Exceeded goals.• Compiled and conveyed all operational and financial data to district manager.• Identified and tracked marketing and grass roots promotional opportunities according to company policy to strengthen long-term business success and meet objectives. • District Trainer, travelled at the request of the District Manager to multiple locations to train and align stores without a Store Manager and elevated standards to meet company expectations.• St. Jude District Leader for Q4 2018

Designed, implemented and managed new hire training process to keep employees aware of companypolicies and procedures.Developed and managed a staff of 30 through effective recruitment, training, and motivation.Compiled and conveyed all operational and financial data to district manager.Assisted in overall day-to-day operations as the Leader On Duty including continuous development of sales leaders, coordinators, and beauty advisors to drive and achieve desired KPI's and sales results.Ensured that all Store Manager responsibilities were effectively handled when the Store Manager was not available.

Executed business strategies through operations and people management. Mentored staff to enhanceskills and achieve daily targets, using hands-on and motivational leadership.Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.Implemented training processes for newly hired employees and supervised stock supervisor and shiftleads.Community Leader for GAP Southgate. Collaborated with local non profit organizations to build communitypartnerships and staff volunteer events.

Recruited, and proactively planned for hiring needs to ensure adequate staffing.Developed a strong training culture utilizing company tools and programs.Adhered to legal standards in the areas of food safety, compliance, and training. Supervised employees at Target Cafe (Starbucks).Enforced adherence to company policies and procedures to boost team efficiency and strengthenoperational standards.Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies. Held a position in the cash office counting large sums.