VIP/ Meet and Assist - Corporate,Media and Entertainment, Cruise and Sporting Events.Recruit ,manage and develop team on Airport working with Airlines and service partners to deliver high standards across all services whilst adhering to strict operational protocol.Quality control of Services delivered by team on airport in line with internal KPI and SLAsIdentify and follow up on business projects in conjunction with UK Operations Manager with aim to grow business potential.Build and maintain excellent relationships with airport and airline service partners.

Premier Team Manager for Upper Class Wing 2007-2015Project Lead for operational opening of the Upper Class Wing -2007Involved in Recruitment of the team , setting objectives and goals for the area.Managing the area to enhance Customer Experience, leading the team to deliver excellent service to all Upper Class / Delta One passengers.Working with other departments to promote the airline and service offered including Sales & Marketing.Promoted from Passenger Service Supervisor and Passenger Service Agent.