Sharon Payne work email
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Sharon Payne personal email
✨ This is me:A versatile, results-focused Manager, with extensive B2B experience - across Business Services, Outsourcing, Manufacturing, Energy/Utilities and Infrastructure - private and public sector. Typically, client-facing roles with existing key accounts.A customer-centric, analytical individual. Collaborative, consultative and curious - what I don't know, I'm genuinely keen to understand.🙌 For first-hand honest testimonials, from clients and colleagues, checkout my LinkedIn Recommendations.I'm passionate about exceeding customer satisfaction and ensuring retention, renewal & growth.A trusted advisor and voice of my major customers; I apply empathy, consultation, business development, industry knowledge and effective relationship skills to understand customer pain-points and deliver sustainable business solutions.A strong team player and leader who instills a sense of common purpose and shared responsibility; thriving on collaborating with customers, partners and cross-functional teams to deliver customer success and customer experience.An intuitive problem-solver and an advocate of continuous improvement to illicit change and enhance productivity. 📢 Key Accomplishments:I've been committed to delivering business growth troughout my career, through:- Winning compelling Bids, of between £500k-£4.6m, across multiple industries.- Proactively securing client Revenues of upto £23m per annum.- Strategically winning Frameworks from a single competitor, worth £1.8m per annum. - Instrumental in releasing an NEC4 Option C, Regulated Infrastructure Tender out to market - work packages worth £200m.- Continuously implementing governance and improvement iitiatives, to reduce errors and enhance productivity.🏆 Specialities: Key Account Development | Service Delivery | Operations | Stakeholder Engagement | Relationship Management | Project Management | Sales | Consulting | Contract Management | Commercials | Compliance | Tender and Bid Management | Team Management | Procurement | BPO | SaaS | Managed Service | Software solutions | Supply Chain & Logistics.
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Tender/Prourement ManagerSmp Solutions Limited Jun 2021 - Jun 2024United Kingdom• Specialising in structured Tender, Bid and Procurement support in public and private sectors. • Executing end-to-end tendering processes (scoping, briefing, compliance, evaluation, timelines).• Orchestrating e-Procurement platforms, Reports, Trackers, Dashboards and Proposals.• Championing and delivering a compliant approach to large scale Tenders and Bids.• Facilitation of Hot Starts, Mid-Bid, Clarification, Technical Moderation and post-Tender meetings.• Implemented enhanced Governance protocols, to reduce errors and track key deliverables.• Led and supported a Stage 1 & 2, Regulated Procurement activity, on a major Reservoir build (a critical Infrastructure project, worth £200m) - NEC4 Option C. And 5 Non-Regulated projects.
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Covid Volunteer LeadJohn Storer Charnwood (Local Charity Organisation) Nov 2020 - Apr 2021Loughborough, England, United KingdomInterim/Fixed Term contract:• Orchestrated an entire operation and database to manage, and match, 100s of volunteers & residents.• Drove recruitment, registration, reporting, job placement and payments.
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Strategic Account ManagerUtiligroup Limited Feb 2016 - Apr 2017Utiligroup was a ‘Software as a Service’ (SaaS), technology partner, to Tier 2 Utility companies.• A trusted partner role developing 6 of our largest customer accounts (revenues totalling £2.3m per annum).• Drove delivery of allocated clients’ P+L: Securing run-rate revenues, shaping and closing additional projects, consultancy, cross-selling, upselling products and services (all tracked via Salesforce CRM). • Ensured customer value was delivered through automated “Software as a Service” (SaaS), Manged Service, Business Process management, evolving Data Analytics and applied Industry insight.• Teamwork: Collaborated with Subject Matter Experts and Technical Consultants on complex solution-selling Technology, Managed Service, Consultancy & Professional Services bids and sales opportunities. • Cultivated strong relationships across the client’s horizontal and vertical business functions, expanding our reach. • Exceeded Professional Services/Consultancy “stretch” budget by 70%.• Surpassed overall revenue target by 13% (Actual Vs Budget). -
Key Account ManagerLandis+Gyr Oct 2011 - Nov 2015Smart metering & Utilities sector: Managed 3 of “The Big 6” key accounts; total revenue of £24m.• Drove customer growth through an understanding of Technology and Product Roadmaps, customer pain-points, industry knowledge and a consultative mindset to identify the right solutions.• Executed solid responses to Tenders, Bids, Contract and Commercial negotiations to ensure a healthy Sales Opportunity Pipeline from our largest customers (performance tracked via CRM).• Collaborated with Communications and Technology partners to ensure a joined-up, holistic approach.• Led a compelling Bid response to secure a Smart metering contract for £4.6m. • Won Frameworks from a competitor worth £1.8m by actively gauging the market. • Increased revenue in one account by 40% through increased customer-centric engagement. -
Service & Account ManagerCsc Uki Jul 2007 - Jul 2011Nottingham, England, United KingdomThen, Xchanging Procurement Services (a BPO, specialising in Procurement Outsourcing & Vendor Management).• Managing £60m of the customer’s indirect spend (across 5 Categories - FM, MRO, Workplace, Marketing, Temporary Recruitment), this pivotal role involved 3 main areas: 1) Service Delivery: Tracked performance and ensured effective delivery - monitored Key Performance Indicators (KPIs), financials and SLAs. Conducted complex spend and data analysis reviews, to identify additional opportunities.2) Contract & Commercial: Negotiated contracts. Validated savings. Audits. Championed Governance and compliance to Sourcing Methodology. Led continous improvement initiatives (for greater efficiencies and to reduce risk). 3) Relationship: Influenced Stakeholders. Was the voice of the customer. Opened doors to new spend areas. Conducted Customer Feedback Surveys, gauging customer satisfaction. • Secured a £1.2m opportunity by forging a relationship with a new business area.• Led a large Tender and Reverse e. Auction - achieving an 8% saving in a volatile, commoditised market. • Implemented enhanced Governance, to ensure quicker realisation of savings. -
Client Services Manager + Key Account Management RolesExperian Apr 1997 - Jul 2007Nottingham, United KingdomClient Services Manager (4 years)Senior Account Manager (2 years)Account Manager (2 years)Account Executive (2 years)• Data and Project Management. Campaigns Management. Proposal Writing. Print and Fulfilment. Account Planning.• Team Leadership (25 individuals, across 3 job families) - coaching, Appraisals, PDPs, pay reviews, performance management, departmental recruitment.
Sharon Payne Skills
Sharon Payne Education Details
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Postgraduate Diploma (Marketing)
Frequently Asked Questions about Sharon Payne
What is Sharon Payne's role at the current company?
Sharon Payne's current role is Key Account Management | Customer Success & Engagement | Bid & Tender Management.
What is Sharon Payne's email address?
Sharon Payne's email address is sh****@****rld.com
What schools did Sharon Payne attend?
Sharon Payne attended De Montfort University, Nottingham Business School, Nottingham Trent University.
What skills is Sharon Payne known for?
Sharon Payne has skills like Key Account Management, Service Management, Building Relationships, Procurement Outsourcing, Stakeholder Engagement, Continuous Improvement, Compliance, Contract Management, Team Management, Data Management, Campaign Management, Management.
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