Sharon Smith

Sharon Smith Email and Phone Number

Customer Implementation Team Lead @ Fleet Complete
toronto, ontario, canada
Sharon Smith's Location
Greater Toronto Area, Canada, Canada
About Sharon Smith

I am a meticulous, enthusiastic, target-oriented Customer Implementation Lead with 20+ years of experience in B2B account management, technical project management, and SaaS program management. Whether I’m dealing with a technical or non-technical need, I excel at precisely ascertaining requirements, aligning these to customized and off-the-shelf solutions, and carefully overseeing the entire implementation and onboarding process to ensure long-term engagement and retention. In my spare time, you’ll find me just as energetically baking up a storm in my kitchen (I’m currently enrolled in a baking program at George Brown College). Winner, 2021 Customer Centricity Award.#TeamLeadership #KeyAccountManagement #B2B #EnterpriseAccounts #ProjectManagement #Deployment #RequirementsGathering #ProjectImplementation #TechnicalConfiguration #RelationshipManagement #Onboarding #Training #TechnicalSupport #UI #UX #SalesManagement #DEI

Sharon Smith's Current Company Details
Fleet Complete

Fleet Complete

View
Customer Implementation Team Lead
toronto, ontario, canada
Website:
fleetcomplete.com
Employees:
524
Sharon Smith Work Experience Details
  • Fleet Complete
    Team Lead | Customer Implementation Specialist
    Fleet Complete Jan 2017 - Present
    Toronto, Ontario, Canada
    Winner, Customer Centricity Award (2021)Member of Diversity, Equity & Inclusion (DEI) roundtableLead, coach, and monitor team of Customer Implementation Specialists while managing and coordinating multiple customer implementations simultaneously across several time zonesConcurrently manage multiple BETA projects connected to implementation and delivery of IOT products for mid- to enterprise-level companies in USA and CanadaBuild project plan (approach, scope, tasks… Show more Winner, Customer Centricity Award (2021)Member of Diversity, Equity & Inclusion (DEI) roundtableLead, coach, and monitor team of Customer Implementation Specialists while managing and coordinating multiple customer implementations simultaneously across several time zonesConcurrently manage multiple BETA projects connected to implementation and delivery of IOT products for mid- to enterprise-level companies in USA and CanadaBuild project plan (approach, scope, tasks, durations, work effort, dependencies, planning, assumptions, resource allocation, deliverables) and strategic plan to support learning & implementation transitionEnsure smooth customer onboarding by supporting team that facilitates web-based training programs for clients and resellers, adapting delivery to diverse audiencesPrimary contact throughout implementation: manage onboarding experience, adoption, and implementation of solutions including discovery sessions, requirements gathering, design & configuration, timeline and training Show less
    View
  • Fleet Complete
    Customer Loyalty Specialist
    Fleet Complete Apr 2016 - Jan 2017
    Toronto, Ontario, Canada
    Successfully onboarded 800+ accounts; directly impacted satisfaction/retention of many pre-existing accountsCoached and mentored new employees
    View
  • Fleet Complete
    Tier 1 Technical Support Analyst
    Fleet Complete Jun 2016 - Aug 2016
    Toronto, Ontario, Canada
    Selected by management to join Support Team due to excellent performance and customer service skillsCarefully diagnosed, meticulously documented, and rapidly resolved technical hardware and software issues
    View
  • Fleet Complete
    Account Manager
    Fleet Complete Apr 2015 - Jun 2016
    Toronto, Ontario, Canada
    Achieved and exceeded sales/revenue goals by building outstanding customer relationshipsIdentified prospects’ business needs to determine precise needs; sold targeted solutions through online demos
    View
  • Icon Digital Productions Inc.
    Account Manager
    Icon Digital Productions Inc. Oct 2013 - Oct 2014
    Markham, Ontario, Canada
    View
  • G&K Services
    Territory Sales Representative
    G&K Services Mar 2013 - Oct 2013
    Toronto, Ontario, Canada
    View
  • York Region Media Group
    Sales & Advertising Associate
    York Region Media Group Apr 2008 - Mar 2013
    Markham, Ontario, Canada
  • York Region Media Group
    Advertising Coordinator
    York Region Media Group Aug 2001 - Apr 2008
    Markham, Ontario, Canada
  • York Region Media Group
    Accounts Receivable & Collection
    York Region Media Group Sep 1997 - Aug 2001
    Markham, Ontario, Canada

Sharon Smith Education Details

Frequently Asked Questions about Sharon Smith

What company does Sharon Smith work for?

Sharon Smith works for Fleet Complete

What is Sharon Smith's role at the current company?

Sharon Smith's current role is Customer Implementation Team Lead.

What schools did Sharon Smith attend?

Sharon Smith attended Centennial College.

Who are Sharon Smith's colleagues?

Sharon Smith's colleagues are Naoki Bailly, Undine Janisela, Guillermo Estrada, Davide Tringanelli, Victor Hugo Garcia Zamacona, Rodrigo Joel Peraza Arcila, Samuel Mitchell.

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