Sharon Smith Email & Phone Number

Toronto, Ontario, Canada

Winner, Customer Centricity Award (2021)Member of Diversity, Equity & Inclusion (DEI) roundtableLead, coach, and monitor team of Customer Implementation Specialists while managing and coordinating multiple customer implementations simultaneously across several time zonesConcurrently manage multiple BETA projects connected to implementation and delivery of IOT products for mid- to enterprise-level companies in USA and CanadaBuild project plan (approach, scope, tasks… Show more Winner, Customer Centricity Award (2021)Member of Diversity, Equity & Inclusion (DEI) roundtableLead, coach, and monitor team of Customer Implementation Specialists while managing and coordinating multiple customer implementations simultaneously across several time zonesConcurrently manage multiple BETA projects connected to implementation and delivery of IOT products for mid- to enterprise-level companies in USA and CanadaBuild project plan (approach, scope, tasks, durations, work effort, dependencies, planning, assumptions, resource allocation, deliverables) and strategic plan to support learning & implementation transitionEnsure smooth customer onboarding by supporting team that facilitates web-based training programs for clients and resellers, adapting delivery to diverse audiencesPrimary contact throughout implementation: manage onboarding experience, adoption, and implementation of solutions including discovery sessions, requirements gathering, design & configuration, timeline and training Show less

Toronto, Ontario, Canada

Successfully onboarded 800+ accounts; directly impacted satisfaction/retention of many pre-existing accountsCoached and mentored new employees

Toronto, Ontario, Canada

Selected by management to join Support Team due to excellent performance and customer service skillsCarefully diagnosed, meticulously documented, and rapidly resolved technical hardware and software issues

Toronto, Ontario, Canada

Achieved and exceeded sales/revenue goals by building outstanding customer relationshipsIdentified prospects’ business needs to determine precise needs; sold targeted solutions through online demos

Markham, Ontario, Canada

Toronto, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada

Markham, Ontario, Canada