Sharon Stringer Email & Phone Number

I am an enthusiastic Customer Service Advocate with a passion for Experience Management, dedicated to building strong relationships with clients and colleagues alike. I focus on understanding what is needed and where I can add the most value.With a strong background in Information Technology and Customer Services spanning almost 30 years, I hold professional qualifications in ITIL and as an Experience Management Practitioner. My expertise includes:Defining and developing a high-performance cultureImplementing appropriate Service and Experience Management frameworksService Delivery and Service GovernanceOutsourcing and Managed ServicesService DeskTransformation and restructuringExtensive Service Delivery responsibilityP&L and financial controlStrategic Planning & AnalysisClient Relationship ManagementSpotting and growing talentStrong team leadership & People ManagementPeople Mentor & coachingA fervent supporter of XLA's and how they augment SLA's - this drives me to continuously improve customer and employee experiences, ensuring satisfaction and engagement at every touchpoint.I am slightly obsessed with being organized, and a good spreadsheet brings me joy! Outside of business, I am a mother to a beautiful daughter and extend my desire to make a difference in people’s lives by coaching in personal style and colour analysis for both men and women.

Listed skills include Service Delivery, Managed Services, Sla, It Service Management, and 16 others.