Sharon Thomas Email & Phone Number

Influential healthcare executive with an accomplished career that combines Health Plan operations management, implementation and complex services for Healthcare and insurance companies. Catalyst for change who excels at performance improvements, cost containment, organizational restructuring and compliance by quickly identifying opportunity and turning around potential into lucrative results through analysis, relationship building and collaboration. Consensus-builder: transform customer perceptions from something they want into something they need; establish trust to create high ROI relationships.Solution-generator: quickly adapt to diverse sales environments to realize revenue potential; instrumental in both start-up development and established business expansion.Strategic high-achiever: consistently exceeds targets and surpass expectations to increase sales year after year; implement analysis and consultative approach to prove the impossible is possible.HIGHLIGHTS: Increased Business Processing Operations | $3M Annualized Savings | 70% Higher Productivity/AttendanceEXECUTIVE PROFILE SNAPSHOT:► Managed $130M P&L with 1500+ domestic associates and 200+ associates abroad. ► Successfully directed operations on behalf of 25 health plans.► Led implementation team of 120+ to execute technology and business processes for ASP, turnkey, and BPO clients. ► Achieved over $3M year over year annualized savings through multiple, large-scale improvement initiatives. ► Improved associate attendance by 32% and productivity by 38% through self-funded incentive program.► Recognized for strong participation and results in associate engagement surveys, consistently achieve high marks within firm and better than industry results for engagement and employee retention representing more than 1500 employees including Medical Directors, physicians, nurses, administrative and technical professionals. SIGNATURE LEADERSHIP STRENGTHS:► Business Turnaround ► Relationship Management ► KPI / Performance Metrics► Operations Management ► Strategic & Tactical Planning ► Training Initiatives► Process Re-engineering ► Alliances & Partnerships ► Project Management► Cost Reduction Strategy ► Relationship Management► Software Implementation► Incentive Plan Development