Hasan Abbas Email & Phone Number

Mississauga, ON, CA

• Handling loyalty calls to save customers that wants to cancel their products, rental plans and other services by listening to their concerns, providing them appropriate solution and retention offers
• Processing customer’s buyouts, refunds, retention credits and sales quote requests
• Influence customers to buy Enercare products and enroll in services by advising the features and benefits of the products
• Applying retention offers, upgrading/downgrading customer… Show more
• Applying retention offers, upgrading/downgrading customer contracts
• Verifying if customer is the bill holder before making any changes to their account

North York, Ontario, Canada

• Taking calls of Enercare customers and providing them best solutions for their concerns and problems with their HVAC’s and water heaters
• Booking technician appointments for customers using software call Clarify
• Verifying customers and updating their records on file
• Reading new agreement verbally, providing customer's terms & conditions to customer's renting new equipments and submitting them for records
• Advising and selling customers great offers with promotion to purchase… Show more
• Advising and selling customers great offers with promotion to purchase home protection plans with features and benefits Show less

• Taking customer calls and solving their accounts security issues
• Communicating and providing customers advices and steps on what should they do to secure themselves from current breach and also future possible breaches
• Taking notes of customers complaints and discussing with supervisor and team members
• Discussing project updates weekly in team meeting with supervisor and also providing advices/opinions and solutions
• Keeping track of team members… Show more
• Keeping track of team members process and guiding them when in charged for leading the projects

• Designing event posters, flyers and invitation cards
• Designing Logos, T-shirts and CD/book covers
• Designing house interior/exterior
• Repairing damaged photos and editing
• Marketing with clients

Mississauga, Ontario, Canada

I worked for CNB Computers on my Intership term, CNB Computers is a company that focuses on refurbishing used IT products like desktops, laptops and computer accessories. In creating a second life for what would otherwise be discarded as e-waste. I was responsible for building desktops based on the order, I received orders from locations such as Walmart.

Certificate In Continuing And Professional Studies, Cybersecurity - Legal And Ethical Policies And Procedures

Activities and Societies: - Hands on Ethical Hacking - Solving hacked cases - Researching and Documenting about data breaches - Scanning.

Faculty Of Applied Science And Technology Diploma, Information Technology

Learned about how to manage customers, problem solving,,routers, switches, repeaters, networks and software. Design websites, basic.

High School

Activities and Societies: Badminton Club and 7K Cross Country Studied 4 years and graduated with 31 credits and earned 1 character award.