Lead Product Designer
Current• AI Integration Suite: Implemented AI features like campaign content generation and predictive segmentation, resulting in a 18% boost in targeted campaign effectiveness.• Unified Campaign Management: Built a unified experience for campaign management and marketing automation modules across multiple channels, reduced campaign setup time by 23%.• CRM Product revamp: Orchestrated platform onboarding and redesign emphasising configurability, usability, and UI innovation. Resulted in 28% MAU surge and 15% retention.• Journey Workflow Revamp and A/B testing: Overhauled the journey workflow and introduced A/B testing feature, boosting predictability and achieving a 30% surge in feature adoption.• Real-time Campaign Analytics: Implemented real-time campaign analytics, boosting data-driven decision-making and enhancing marketing forecast accuracy by 35%.• Initiated and managed client onboarding programs: Regular product feasibility checks with the DAP and sales team, improved client retention rates by 15% and ensuring continuous alignment with market needs.