.Generate and analyze monthly performance metrics for management presentations.. Conduct monthly Avaya Call Manager Suite (CMS) metrics meetings..Translate and communicate customer requirements to software engineers and systemanalysts.. Redesign existing SOPs and compile training manuals for new working environments..Plan and implement new filing systems to maintain employee mission-critical certificationsand training..Manage incoming and outgoing processing of GITOC… Show more .Generate and analyze monthly performance metrics for management presentations.. Conduct monthly Avaya Call Manager Suite (CMS) metrics meetings..Translate and communicate customer requirements to software engineers and systemanalysts.. Redesign existing SOPs and compile training manuals for new working environments..Plan and implement new filing systems to maintain employee mission-critical certificationsand training..Manage incoming and outgoing processing of GITOC personnel and track employee hoursfor program management.. Act as a liaison between Tier II Service Desk and Government SCOs/customers..Develop Power BI reports and dashboards from multiple data sources, scheduling refreshesas needed.. Use SQL, Excel, Tableau, Hadoop, and Python for data extraction, reporting, and analytics..Promote continuous improvement by regularly reviewing system performance and implementing necessary changes.. Prepared and coordinated Facilities Engineering Work Requests.. Developed and executed configuration management plans..Produced project status reports and supported interdisciplinary technical teams on facilityprojects. Show less

.Conducted monthly metrics Avaya Call Manager Suite (CMS) meetings..Synthesized current business intelligence data to produce reports and polishedpresentations, highlighting findings and recommending changes..Drafted quarterly and yearly reports on company financial metrics to assess successes andaccount for deficiencies..Conducted interviews with key business users to collect information on business processesand requirements..Responsible for reviewing files… Show more .Conducted monthly metrics Avaya Call Manager Suite (CMS) meetings..Synthesized current business intelligence data to produce reports and polishedpresentations, highlighting findings and recommending changes..Drafted quarterly and yearly reports on company financial metrics to assess successes andaccount for deficiencies..Conducted interviews with key business users to collect information on business processesand requirements..Responsible for reviewing files, records, and other documents to obtain businessinformation and key data informing responses to development requests..Organized system operating procedures to strengthen controls..Streamlined business processes by analyzing system requirements and implementingimprovements. Show less

. Supported SAP Testing for Capability Assessment Package 1502 Equipment..Wrote Test Cases and Procedures, and drafted Test Environment, Approach, and Strategydocuments..Responsible for writing Test Cases and Procedures.. Responsible for drafting Test Environment, Approach, and Strategy.. Translated user requirements into functional requirements (FRS)..Streamlined business processes by analyzing and identifying areas for improvement,reducing inefficiencies, and… Show more . Supported SAP Testing for Capability Assessment Package 1502 Equipment..Wrote Test Cases and Procedures, and drafted Test Environment, Approach, and Strategydocuments..Responsible for writing Test Cases and Procedures.. Responsible for drafting Test Environment, Approach, and Strategy.. Translated user requirements into functional requirements (FRS)..Streamlined business processes by analyzing and identifying areas for improvement,reducing inefficiencies, and boosting productivity..Implemented new process automation tools to enhance overall workflow and increaseoperational efficiency..Collaborated with cross-functional teams to develop optimized business processes,resulting in improved collaboration and communication..Drafted and reviewed technical reports and documentation for facilities projects.. Supported configuration management plan development and execution. Show less