Shaun Lambert Email & Phone Number

South Melbourne, Vic, Au

Melbourne, Victoria, Australia

I enjoy leading and contributing to the success of the St. ALi by providing exceptional customer service and contributing to the café’s vibrant atmosphere. Key responsibilities include: • Identifying and implementing enhancements including improving the booking system • Coordinating day-to-day operations of the venue in line with health regulations • Leading and supporting the front of house team of up to 12 including delegating tasks, resolving issues, and creating a positive work environment • Managing rosters, and organising and supervising shifts • Liaising with the Head Chef on menu planning and changes • Creating weekly status reports with the Head Chef for senior management • Liaising with the HR Manager on recruitment and human resources activities • Training and developing the front of house team • Appraising staff performance and providing feedback to improve productivity • Managing orders for the venue including liaising with vendors • Controlling and reporting on operational costs to senior management

Melbourne, Victoria, Australia

I joined as the lead door host and lead server, and was quickly promoted to restaurant manager due to my passion and experience in hospitality management. My key responsibilities included: • Managing the day-to-day operations of the restaurant • Managing venue commercials including wage costs, revenue and forecasting • Motivating and supporting the service team to deliver excellent customer service • Creating and updating rosters, beverages and menus, and ordering and rotating stock • Managing customer relations and responding, addressing and handling any issues • Organising and confirming daily bookings including group and event enquiries • Overseeing quality standards as set out by the ownership team

New Zealand

In this role, I led onboard hospitality for the ferry between New Zealand’s North and South islands. My key responsibilities included leading a team of 7; overseeing the care and hospitality service provision ~400 daily passengers; liaising with kitchen staff for menus; maintaining maritime certifications; and ensuring adherence to food hygiene and safety procedures.

United States

As a private first class firefighter with the 593rd Combat Support Battalion, I was trained to respond to emergencies including fire rescue and suppression, medical, and hazardous material emergencies. My key responsibilities in the fire division included: • Ensuring community health, safety and welfare through fire prevention, public education programs, code enforcement and loss prevention • Performing emergency response duties including addressing, mitigating and managing disasters and effects of natural and man-made disasters • Conducting firefighting, rescue, salvage and fire protection operations • Completing basic combat, advanced individual, first response, and airborne training • Driving heavy machinery including army and airport, firefighting, and rescue trucks • Working collaboratively in a team to make decisions and respond to emergencies