Shaun Mccarthy Email & Phone Number

Syracuse, New York

• Led and managed complex projects to implementation worth $120,000 in revenue.
• Started GL Imprinting by working with the board of directors to get the appropriate tax and DBA paperwork filed.
• Run daily operation of GL Imprinting to effectively keep company running.
• Increased profit levels 200% by devising, deploying and monitor effective, efficient processes to deliver long-term business success.
• Designed effective branding package that is used in marketing campaigns and social media channel development to help spread company message throughout the community.
• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.

Westmoreland, New York

• Ensured customer/client satisfaction and repeat business by producing on-brief designs that gained customer/ client approval with minimal re-work
• Minimized the cost of apparel and promotional item production for Client by providing cost-effective design solutions.
• Enabled accurately focused design research process by conducting a thorough Client interview.
• Grew customer base by 60% by developing and implementing effective marketing strategies using social media channels like Instagram, Snapchat, and Facebook.
• Designed graphics for websites, logos, and promotional items for clients.
• Used Adobe Creative Cloud to create images and layouts for over 125 projects.

Syracuse, New York Area

• Developed a strong call center from bare floors to working operation in under 8 weeks.
• Increased proficiency by 45% by conducting thorough reviews of team member operations to devise and deploy improvement strategies, facilitating consistent call metrics.
• Managed and coached team of 60 analysts to reach weekly and monthly call metric and new Medtronic product launch goals.
• Promoted effective and efficient teamwork by conducting weekly team meetings, coaching the team to better performance, and communicating team progress.
• Designed, developed, and delivered training that allowed 60 team members to articulate products effectively in two weeks.
• Compiled research data and gave professional presentations highlighting and recommending optimizations to streamline operations that were effectively implemented through retraining and coaching sessions.

Rochester, New York Area

• Technical Support Supervisor, Retail Sales Representative, and Technical Support Coordinator
• Developed and ran team Data Point of Contact program which raised team proficiency by over 54%.
• Developed daily reports for team statistics to be able to develop team members into leaders.
• Developed and directed team meetings and training sessions weekly to boost negative team call metric numbers to exceeding monthly goals every month by 30% or more.
• Managed and coached 15 technical support coordinators.
• Achieved 115% of monthly quota and grew sales by 40% within three months, earning Top Dog Award in store.

Bachelor'S Degree, Communication And Information Design, 3.92 Gpa

Activities and Societies: Honor Society • Achieved Presidents List for all academic semesters • Graduated with honors (summa cum laude)

Associate Of Arts And Sciences - Aas, Graphic Design, 3.93

Activities and Societies: Phi Theta Kappa Honors Presidents List Graphic Technologies Club Photography Club Escoffier Club • Achieved.