Shaun Mccarthy Email & Phone Number

Syracuse, New York

• Led and managed complex projects to implementation worth $120,000 in revenue. • Started GL Imprinting by working with the board of directors to get the appropriate tax and DBA paperwork filed.• Run daily operation of GL Imprinting to effectively keep company running.• Increased profit levels 200% by devising, deploying and monitor effective, efficient processes to deliver long-term business success.• Designed effective branding package that is used in marketing campaigns and social media channel development to help spread company message throughout the community.• Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs.• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.• Strategically coordinated operations according to objectives and capabilities, effectively allocating resources to meet demands according to KPI's.• Working with developers and building owner to open a company store for showcasing our youth produced line of clothing.

Westmoreland, New York

• Ensured customer/client satisfaction and repeat business by producing on-brief designs that gained customer/ client approval with minimal re-work• Minimized the cost of apparel and promotional item production for Client by providing cost-effective design solutions.• Enabled accurately focused design research process by conducting a thorough Client interview. • Grew customer base by 60% by developing and implementing effective marketing strategies using social media channels like Instagram, Snapchat, and Facebook.• Designed graphics for websites, logos, and promotional items for clients.• Used Adobe Creative Cloud to create images and layouts for over 125 projects.

Syracuse, New York Area

• Developed a strong call center from bare floors to working operation in under 8 weeks.• Increased proficiency by 45% by conducting thorough reviews of team member operations to devise and deploy improvement strategies, facilitating consistent call metrics.• Managed and coached team of 60 analysts to reach weekly and monthly call metric and new Medtronic product launch goals.• Promoted effective and efficient teamwork by conducting weekly team meetings, coaching the team to better performance, and communicating team progress. • Designed, developed, and delivered training that allowed 60 team members to articulate products effectively in two weeks. • Compiled research data and gave professional presentations highlighting and recommending optimizations to streamline operations that were effectively implemented through retraining and coaching sessions.• Configured hardware, devices, and software to set up workstations for employees.• Devised solutions to operations issues related to Medtronic and Citrix, working closely via phone, email, live chat, and web teleconference so that we could launch our call center.

Rochester, New York Area

Technical Support Supervisor, Retail Sales Representative, and Technical Support Coordinator• Developed and ran team Data Point of Contact program which raised team proficiency by over 54%.• Developed daily reports for team statistics to be able to develop team members into leaders. • Developed and directed team meetings and training sessions weekly to boost negative team call metric numbers to exceeding monthly goals every month by 30% or more.• Managed and coached 15 technical support coordinators.• Achieved 115% of monthly quota and grew sales by 40% within three months, earning Top Dog Award in store.• Developed training modules for team members to keep them up to date on new information.• Proposed technical solutions for recent functional designs and suggested options for performance improvement of technical support programs that were implemented into daily team operations so team members could achieve lower call metrics.• Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.

Bachelor'S Degree, Communication And Information Design, 3.92 Gpa

Activities and Societies: Honor Society • Achieved Presidents List for all academic semesters • Graduated with honors (summa cum laude)

Associate Of Arts And Sciences - Aas, Graphic Design, 3.93

Activities and Societies: Phi Theta Kappa Honors Presidents List Graphic Technologies Club Photography Club Escoffier Club • Achieved.