I am a level 1 operational technician at Tier-point and UBIF Technician at Asurion, where I leverage my cyber security and network optimization skills to diagnose and rectify customer technical issues related to electronic devices. I have over 15 years of experience in retail and tech, and I hold a certification in cyber security from Westchester Community College, a TestOut certification in network security, and a participation certificate in the NCL Fall 2021 Individual Game, a cyber security competition that tests the skills of students and professionals.My passion is to provide exceptional customer service and promote tailored tech product recommendations that align with customer requirements. I have a proven track record of increasing sales and customer satisfaction in my previous roles as a sales associate, fulfillment lead, and merchandise service associate. I am always eager to learn new technologies and enhance my familiarity with UBreakiFix's tech product offerings and organizational ethos. I am a team player who exhibits UBreakiFix's core values throughout all tech-related interactions.
Listed skills include Visual Merchandising, Social Media, Big Box, Retail, and 21 others.