Shaun H. Email & Phone Number

New York City Metropolitan Area

Provides quality internal and external customer service surrounding the Company values. Assemble/build hardware to meet client/service order specifications.Test in-stock hardware to determine functional status. Run diagnostic suites on Dell, Sun and HP servers. Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.Assist in the installation, racking, and cabling of equipment. Run, terminate, and test cables. Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.Equipment monitoring.General understanding of TCP/IP principles.User level experience with at least one server Operating System. Provide remote hands and eyes support for customer issues/concerns.Hardware setup and troubleshooting skills.Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.Ability to react to alarms and escalate all issues.Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.

Westchester County, New York, United States

Diagnose and rectify customer technical issues related to electronic devices.Promote tailored tech product recommendations aligned with customer requirements.Enhance familiarity with UBreakiFix's tech product offerings and organizational ethos.Provide exceptional tech support and customer service.Exhibit UBreakiFix's Core Values throughout all tech-related interactions.

Westchester County, New York, United States

Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issuesFocusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when neededAccurately perform cashier duties - handling cash, checks and credit card transactions with precision while following company policies and proceduresMaintaining the sales floor by restocking shelves, checking in vendors, updating pricing information and completing inventory management tasks as directed by store manager Supporting opening and closing store activities, when neededProviding customer support to all departments, including photo and beauty, ensuring departments are fully stocked and operational while remaining current with all updated services and toolsAssisting pharmacy personnel when needed, including working regular shifts in the pharmacy as part of opportunities for growth and career developmentEmbracing and advocating for new CVS services and loyalty programs that support our purpose of helping people on their path to better health

Port Chester, New York, United States

• Observe and respond to guest needs through body language and verbal cues.• Engage genuinely with guests, asking questions to better understand their needs.• Possess knowledge of store tools, products, and services to enhance guest experiences.• Express gratitude to guests for choosing Target.• Expertly manage designated GM areas, ensuring proper zoning, stock levels, and signage.• Adapt workload based on sales trends and guest priorities.• Ensure accurate signage and knowledge of advertised products in GM categories.• Execute planograms and sales plans for all GM categories.• Assist with non-GM area transitions and In-Store Marketing.• Perform weekly price changes for GM categories.• Conduct RFID scans and system audits for inventory accuracy in GM areas.• Efficiently handle backroom product requests and backstock for GM categories.• Take ownership of backroom organization and GM backstock aisles.• Process inbound deliveries for inventory accuracy using the Receive application.• Perform daily and weekly backroom audits.• Operate power equipment with proper certification.• Maintain organized backroom and fixture room while adhering to equipment guidelines.• Follow processes meticulously, monitor progress, and prioritize tasks accurately.• Promote a culture of ethical conduct, safety, and compliance.• Work safely, identify and address hazards, and comply with safety policies.• Support guest services like backup cashier, order pick up, and drive up, ensuring compliance with relevant laws.• Perform other duties as needed to support the business.

Yonkers, New York, United States

Order Management: Streamline the order processing cycle, from item selection to accurate and timely shipment.Team Leadership: Supervise and optimize a team of associates to meet productivity goals.Inventory Oversight: Maintain precise control over inventory levels and report any discrepancies promptly.Quality Assurance: Implement rigorous quality checks to ensure proper handling and packaging to prevent shipping damage.Customer Support and Compliance: Address customer inquiries, maintain safety protocols, and ensure adherence to company policies and procedures.

Connecticut, United States

Professionally greet members and guestsScan membership ID’s upon members entranceAnswer phones professionallyRespond to member questions, concerns and discrepanciesUpdate members’ accounts if neededMaintain an orderly and clean work areaAbility to work opening/closing/mid-day shiftsAbility to tour membersProvide the highest level of customer service to members, prospective members, and guestsAid other departments with other related tasks

New York City Metropolitan Area

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive salesBuild the bond between consumer and brand by providing superior service and adapting brand stories to the retail settingMaintain knowledge of various store departments and be available to operate cash register for regular transactions, perform shipping and receiving duties, stock the floor, perform cleaning duties, and build visual displays when necessaryServe as a product knowledge resource for consumers and entry level associates. Seek educational opportunities to develop advanced level or specialized knowledge about selling, Nike products and culture, sales and service techniquesAssist Leads, Senior Associates, and Managers in training entry level associatesAssist with loss prevention efforts by providing proactive customer service

Greater New York City Area

Serve as the first point of contact for customers seeking technical assistance over the phone or email •Perform remote troubleshooting through diagnostic techniques and pertinent questions •Determine the best solution based on the issue and details provided by customers •Walk the customer through the problem-solving process •Direct unresolved issues to the next level of support personnel •Provide accurate information on IT products or services •Record events and problems and their resolution in logs •Follow-up and update customer status and information •Pass on any feedback or suggestions by customers to the appropriate internal team •Identify and suggest possible improvements on procedures Complete merchandising tasks, which includes planogram assignments, clean presentations, implementing fixtures, signage and product security devicesSet new and relocated planograms and graphics to merchandising standards, completes planogram checklist and proper filing proceduresBuild new product displays and implement new technology displaysMaintain upkeep of store displays and assist store team with fixture and technology functionalityAssist Project Team Lead with the training of new Project Team members through job shadowing and sharing of best practices

West Nyack, New York

Receive/ship/transfer store merchandise during critical peak drive times and holiday season. Provide and maintain store appearance, including ensuring warehouse merchandise is stocked on the sales floor for customers Provide customer service and respond to customer concerns including carrying out customer products as needed and assisting customers in answering questions about product location. Assist and complete customer purchase transactions.

Westchester,Ny

Support the transition process by planning pre-transition activities, following pre-transition merchandising guidelines to ensure all non-carry forward merchandise is out of the backroom, and working closely with the presentation team to get all sets done on time.Establish consistent routines and lead the team to ensure departments are zoned, in-stock, signed and labeled appropriately.Set priorities, educate and train on food safety/quality standards and routines with team members.Partner with the in-stocks team to ensure on-hand data integrity is being maintained through research for accurate replenishment.Partner with backroom teams to ensure FDC/wholesaler trailer unload processes are being followed and backroom location accuracy is maintained in the freezer and cooler.Develop and maintain relationships with DSD vendors; hold vendors accountable to maintain appropriate in-stocks.Be available to check-in product-in receiving; ensure product meets freshness and temperature guidelines.Execute silent sampling programs and take special orders.Follow proper Perishables inventory procedures to ensure an accurate recording of inventory.Ensure all team members are trained and adhering to the best practices for handling of organic and cut produce.

Westchester County, New York, United States

• Being friendly and professional, and engaging vendors and associates to meet store needs.• Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.• Creating visually appealing product selections that are safe, clean, and easy for customers to access.The Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on time, and in accordance with merchandising and safety standards. To be successful, this associate must be able to follows detailed project instructions.The MSA builds displays, processes damaged products, rotates and prices stock, resolves project issues or questions, checks third party work completion, and provides proof of project completion.

Westchester,New York

Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.Welcome customers, provide assistance and respond to their concerns.Manage customer transactions both cash and card payments.Train newly hired cashiers on accounting procedures and company policies.Assist in store’s shrink awareness programs and provide corrective actions.Supervise checkout stations on regular basis.Maintain the checkout area clean, safe and organized.Evaluate performance of cash associates and provide feedback.Ensure customer transactions are processed promptly and accurately.Generate cash related documents and account reports.Perform bank deposits and withdrawals according to established policies.Ensure cash associates follow accounting policies, safety procedures and customer service standards.Identify and communicate any accounting related issues to management promptly.Ensure that merchandise are properly displayed, stocked and labeled.

Port Chester, New York

Ensures that product is within date and rotate and display product according to the appropriate planogram.Assists with unloading product from trucks and organizes stock room.Fills assigned section as needed.Assists with the maintenance of the shelf set.Cleans cases and shelves,stock rooms, and dairy coolers.Operates back room equipment, including pallet jack, baler, compactorAssists with other duties as assigned

Greater New York City Area

•Flow Floor Ready merchandise onto the sales floor within 24 hours of receipt while maintaining consistent and compelling merchandise presentation •Replenish merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times •Execute floor moves, merchandising directives, display maintenance and general recovery (i.e., folding, straightening, etc) as directed by the manager on duty •Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge •Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge •Timely and proper placement of merchandise for maximum impact according to Burlington's visual presentation guidelines •Maintain an awareness of all promotions and advertisements and execute merchandise placement for sales and other promotional events •Assist in weekly sizing maintenance projects, replace missing merchandise tickets and assist with markdowns when requested by the manager on duty •Participate in year-end inventory and cycle counts •Understand the causes of shortage and how to prevent it •Any other tasks as assigned from time to time by any member of the management team

Greenwich, Connecticut

Drive store sales through accurate and efficient execution of all receiving, stock, visual and cashwrap activities.Respond to customers in the moment partnering with the team to deliver amazing service.Provide an engaging and efficient checkout experience.Use Visual Tools and resources to maintain and enhance in-store presentation.Utilize knowledge and skills garnered from requisite training.Are multi-taskers, jumping into any activity as needed to support the business.Share feedback, ideas and insights with the management team.

White Plains, New York

Process, package and ship orders accuratelyOrganize stocks and maintain inventoryInspect products for defects and damagesExamine ingoing and outgoing shipmentsOrganize warehouse spaceReceive, unload and place incoming inventory items appropriatelyCheck, verify and fill customer invoicesAbide by all company safety and hygiene regulationsContribute ideas on ways to improve or optimize warehousing proceduresKeep warehouse clean and organised daily

White Plains, New York/Stamford, Connecticut

Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on designated products during seasonal promotions.Facilitate inventory and stock management; conduct routine cycle counts and inventory audits to assist department manager and store replenish inventories while minimizing excess.Maintain and organize store displays to enhance product visibility and expedite product location activities.Provide training to new employees to uphold company policies and sustain customer satisfaction.

Old Greenwich, Connecticut

Deliver Easy Sales and ServiceMaintain store presentation by following merchandise flow and presentation standards processes.Determine and demonstrate understanding of customer’s needsRespond and resolve customer requests concernsProvide an inviting environment for the customers by maintaining a neat and clean areaAdhere to all company policies procedures & safety standardsStay up to date on product information by completing training modulesPerform other related duties as assigned

Rye, New York

Overall store management, supervision, and policy implementationSales and inventory management Employee staffing, training, and development Financial management Customer service leadership

New Rochelle, New York

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfactionWork with customers to determine their needs and then recommend the right product to solve the customer’s problemAssist in ensuring that the product presentation area is clean and organizedDevelop and cultivate strong buying relationships with customersUse company literature and available training resources to stay up to date on product features

Larchmont, New York

Assesses the needs of the customer and provides the appropriate level of service and expertise; advises customers on different occasions, as appropriateCommunicates with customers about style, quality and value of Gap products; provides overall product and fit knowledge to the customerProvides courteous, helpful and knowledgeable service to the customer throughout the store, including the sales floor, fitting rooms and cash

New Rochelle, New York

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.Enters price changes by referring to price sheets and special sale bulletins.Discounts purchases by redeeming coupons.Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.Verifies credit acceptance by reviewing and recording driver's license number; operating credit card authorization system.Balances cash drawer by counting cash at beginning and end of work shift.Provides pricing information by answering questions.Maintains checkout operations by following policies and procedures; reporting needed changes.Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Certification, Cyber Security, 3.0

The Cybersecurity major provides a firm foundation in the basic principles of business security. It covers the functions of hardware.

Computer Science

Certificate, Computer Repair And Networking

In the computer repair/networking course, you will be introduced to many facets of the computer industry. First you will learn how.

General Diploma, General Studies