Shaun H.
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Shaun H. Email & Phone Number

Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations at TierPoint
Location: New Rochelle, New York, United States 22 work roles 4 schools
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Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations
Location
New Rochelle, New York, United States
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Shaun H. is listed as Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations at TierPoint, a company with 820 employees, based in New Rochelle, New York, United States. AeroLeads shows a matched LinkedIn profile for Shaun H..

Shaun H. previously worked as Level 1 operational technician at Tierpoint and UBIF Technician at Asurion. Shaun H. holds Certification, Cyber Security, 3.0 from Westchester Community College.

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TierPoint

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Profile bio

About Shaun H.

I am a level 1 operational technician at Tier-point and UBIF Technician at Asurion, where I leverage my cyber security and network optimization skills to diagnose and rectify customer technical issues related to electronic devices. I have over 15 years of experience in retail and tech, and I hold a certification in cyber security from Westchester Community College, a TestOut certification in network security, and a participation certificate in the NCL Fall 2021 Individual Game, a cyber security competition that tests the skills of students and professionals.My passion is to provide exceptional customer service and promote tailored tech product recommendations that align with customer requirements. I have a proven track record of increasing sales and customer satisfaction in my previous roles as a sales associate, fulfillment lead, and merchandise service associate. I am always eager to learn new technologies and enhance my familiarity with UBreakiFix's tech product offerings and organizational ethos. I am a team player who exhibits UBreakiFix's core values throughout all tech-related interactions.

Listed skills include Visual Merchandising, Social Media, Big Box, Retail, and 21 others.

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TierPoint
Tierpoint
Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations
st. louis, missouri, united states
Website
Employees
820
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22 roles

Shaun H. work experience

A career timeline built from the work history available for this profile.

Level 1 Operational Technician

Current

New York City Metropolitan Area

Provides quality internal and external customer service surrounding the Company values. Assemble/build hardware to meet client/service order specifications.Test in-stock hardware to determine functional status. Run diagnostic suites on Dell, Sun and HP servers. Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment.

Oct 2023 - Present

Ubif Technician

Current

Westchester County, New York, United States

Diagnose and rectify customer technical issues related to electronic devices.Promote tailored tech product recommendations aligned with customer requirements.Enhance familiarity with UBreakiFix's tech product offerings and organizational ethos.Provide exceptional tech support and customer service.Exhibit UBreakiFix's Core Values throughout all tech-related.

Sep 2023 - Present

Sales Associate

Westchester County, New York, United States

Providing differentiated customer service by anticipating customer needs, demonstrating compassion and care in all interactions, and actively identifying and resolving potential service issuesFocusing on the customer by giving a warm and friendly greeting, maintaining eye contact and offering help locating additional items, when neededAccurately perform.

Oct 2020 - Jul 2024

General Merchandise Expert

Port Chester, New York, United States

  • Observe and respond to guest needs through body language and verbal cues.
  • Engage genuinely with guests, asking questions to better understand their needs.
  • Possess knowledge of store tools, products, and services to enhance guest experiences.
  • Express gratitude to guests for choosing Target.
  • Expertly manage designated GM areas, ensuring proper zoning, stock levels, and signage.
  • Adapt workload based on sales trends and guest priorities.
Sep 2023 - Oct 2023

Fulfillment Lead

Yonkers, New York, United States

Order Management: Streamline the order processing cycle, from item selection to accurate and timely shipment.Team Leadership: Supervise and optimize a team of associates to meet productivity goals.Inventory Oversight: Maintain precise control over inventory levels and report any discrepancies promptly.Quality Assurance: Implement rigorous quality checks to.

Jun 2023 - Sep 2023

Front Desk Associate

Connecticut, United States

Professionally greet members and guestsScan membership ID’s upon members entranceAnswer phones professionallyRespond to member questions, concerns and discrepanciesUpdate members’ accounts if neededMaintain an orderly and clean work areaAbility to work opening/closing/mid-day shiftsAbility to tour membersProvide the highest level of customer service to.

Dec 2022 - Jul 2023

Athlete (Sales Associate)

New York City Metropolitan Area

Utilize customer service skills, basic sales techniques, and product knowledge to connect customers with the right product and drive salesBuild the bond between consumer and brand by providing superior service and adapting brand stories to the retail settingMaintain knowledge of various store departments and be available to operate cash register for.

Oct 2022 - May 2023

Project Team Specialist D58 And D104

Greater New York City Area

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
Mar 2018 - Sep 2022

Inventory/Merchandising

West Nyack, New York

Receive/ship/transfer store merchandise during critical peak drive times and holiday season. Provide and maintain store appearance, including ensuring warehouse merchandise is stocked on the sales floor for customers Provide customer service and respond to customer concerns including carrying out customer products as needed and assisting customers in.

Nov 2017 - Mar 2018

Consumables Team Member

Westchester, NY

Support the transition process by planning pre-transition activities, following pre-transition merchandising guidelines to ensure all non-carry forward merchandise is out of the backroom, and working closely with the presentation team to get all sets done on time.Establish consistent routines and lead the team to ensure departments are zoned, in-stock.

Aug 2019 - Mar 2021

Merchandise Service Associate (M.S.T) District 1217

Westchester County, New York, United States

  • Being friendly and professional, and engaging vendors and associates to meet store needs.
  • Ensuring signage, pricing information, and displays are accurate so that merchandise is easy to locate.
  • Creating visually appealing product selections that are safe, clean, and easy for customers to access.The Merchandising Service Associate (MSA) completes merchandising resets and service-related projects accurately, on.
Apr 2020 - Jun 2020

Keyholder/Head Cashier

Westchester, New York

Oversee cash transactions, cash reconciliations, account payments, account receivables and other accounting duties according to company policies.Welcome customers, provide assistance and respond to their concerns.Manage customer transactions both cash and card payments.Train newly hired cashiers on accounting procedures and company policies.Assist in.

Sep 2016 - Nov 2019

Overnight Stocker

Port Chester, New York

Ensures that product is within date and rotate and display product according to the appropriate planogram.Assists with unloading product from trucks and organizes stock room.Fills assigned section as needed.Assists with the maintenance of the shelf set.Cleans cases and shelves,stock rooms, and dairy coolers.Operates back room equipment, including pallet.

May 2019 - Aug 2019

Merchandising Team Associate

Greater New York City Area

  • Flow Floor Ready merchandise onto the sales floor within 24 hours of receipt while maintaining consistent and compelling merchandise presentation
  • Replenish merchandise timely and monitor floor stock levels to ensure the store is properly stocked at all times
  • Execute floor moves, merchandising directives, display maintenance and general recovery (i.e., folding, straightening, etc) as directed by the manager on duty
  • Drive sales results through greeting and assisting customers on the sales floor and maintaining solid product knowledge
  • Timely and proper placement of merchandise for maximum impact according to Burlington's visual presentation guidelines
  • Maintain an awareness of all promotions and advertisements and execute merchandise placement for sales and other promotional events
May 2017 - Mar 2018

Sales Operations Support

Greenwich, Connecticut

Drive store sales through accurate and efficient execution of all receiving, stock, visual and cashwrap activities.Respond to customers in the moment partnering with the team to deliver amazing service.Provide an engaging and efficient checkout experience.Use Visual Tools and resources to maintain and enhance in-store presentation.Utilize knowledge and.

Sep 2016 - May 2017

Senior Operations Associate

White Plains, New York

Process, package and ship orders accuratelyOrganize stocks and maintain inventoryInspect products for defects and damagesExamine ingoing and outgoing shipmentsOrganize warehouse spaceReceive, unload and place incoming inventory items appropriatelyCheck, verify and fill customer invoicesAbide by all company safety and hygiene regulationsContribute ideas on.

Apr 2014 - Sep 2016

Signing Specialist(Team Member)

White Plains, New York/stamford, Connecticut

Interface with customers to identify purchasing needs and direct them to appropriate department; recommend additional products or cost-effective alternatives to enhance service and satisfaction.Champion promotional items to increase sales revenues and actualize consultative sales techniques to achieve set sales goals; confirm and change price signage on.

Apr 2008 - Sep 2016

Technical Sales Associate

Old Greenwich, Connecticut

Deliver Easy Sales and ServiceMaintain store presentation by following merchandise flow and presentation standards processes.Determine and demonstrate understanding of customer’s needsRespond and resolve customer requests concernsProvide an inviting environment for the customers by maintaining a neat and clean areaAdhere to all company policies procedures.

Mar 2014 - May 2014

Night Shift Supervisor

Rye, New York

Overall store management, supervision, and policy implementationSales and inventory management Employee staffing, training, and development Financial management Customer service leadership

Aug 2013 - Feb 2014

Sales Associate

New Rochelle, New York

Deliver excellent customer service that ensures ongoing sales and high levels of customer satisfactionWork with customers to determine their needs and then recommend the right product to solve the customer’s problemAssist in ensuring that the product presentation area is clean and organizedDevelop and cultivate strong buying relationships with customersUse.

Jul 2005 - Jun 2009

Sales Associate

Larchmont, New York

Assesses the needs of the customer and provides the appropriate level of service and expertise; advises customers on different occasions, as appropriateCommunicates with customers about style, quality and value of Gap products; provides overall product and fit knowledge to the customerProvides courteous, helpful and knowledgeable service to the customer.

Sep 2006 - Oct 2006

Cashier

New Rochelle, New York

Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.Enters price changes by referring to price sheets and special sale bulletins.Discounts purchases by redeeming coupons.Collects payments by accepting cash, check, or charge payments from customers; making change for cash customers.Verifies.

Jun 2002 - Jun 2005
Team & coworkers

Colleagues at TierPoint

Other employees you can reach at tierpoint.com. View company contacts for 820 employees →

4 education records

Shaun H. education

Certification, Cyber Security, 3.0

The Cybersecurity major provides a firm foundation in the basic principles of business security. It covers the functions of hardware.

Certificate, Computer Repair And Networking

In the computer repair/networking course, you will be introduced to many facets of the computer industry. First you will learn how to.

General Diploma, General Studies

New Rochelle High School
FAQ

Frequently asked questions about Shaun H.

Quick answers generated from the profile data available on this page.

What company does Shaun H. work for?

Shaun H. works for TierPoint.

What is Shaun H.'s role at TierPoint?

Shaun H. is listed as Passionate Level 1 Operational Technician at TierPoint | Committed to Ensuring Smooth IT Operations at TierPoint.

Where is Shaun H. based?

Shaun H. is based in New Rochelle, New York, United States while working with TierPoint.

What companies has Shaun H. worked for?

Shaun H. has worked for Tierpoint, Asurion, Cvs Health, Target, and Lowe'S Companies, Inc..

Who are Shaun H.'s colleagues at TierPoint?

Shaun H.'s colleagues at TierPoint include Zane Burgess, Kenneth Burwell, Antoine Gore, Craig Phephles, and Thomas Rufkahr.

How can I contact Shaun H.?

You can use AeroLeads to view verified contact signals for Shaun H. at TierPoint, including work email, phone, and LinkedIn data when available.

What schools did Shaun H. attend?

Shaun H. holds Certification, Cyber Security, 3.0 from Westchester Community College.

What skills is Shaun H. known for?

Shaun H. is listed with skills including Visual Merchandising, Social Media, Big Box, Retail, Sales, Data Entry, Photoshop, and Testout Network Pro Certification.

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