Shawanna Davis Email and Phone Number

Interacted with pivotal clients through both outbound and inbound telephonic channels to review and assess eligibility for services. Utilized strong interpersonal, communication, and technical skills to provide exceptional customer service.Collaborated and contributed to the department’s success by consistently achieving Objective Key Results, demonstrating a results-driven approach to meet and exemplify performance objectives.Successfully achieved daily, weekly, and monthly quality and production goals, showcasing a goal-oriented mindset and a commitment to meeting performance metrics.Demonstrated a commitment to queue management by adhering to call handling processes and call quality standards, ensuring proper phone etiquette and adherence to scripts. Maintained accurate and descriptive Member Management System documentation, highlighting strong organizational and analytical skills.Proactively followed up with members as assigned, resolving issues and providing problem-solving assistance to ensure customer satisfaction.Adhered to an assigned schedule, demonstrating punctuality and strong time management skills.Proficient at Salesforce, Countersketch, Customer Relationship Management (CRM), Microsoft Office, OmniChannel, Customer Experience (CX), and Live Agent, emphasizing a commitment to continuous improvement and learning.Reviewed all correspondence sent by colleagues and management, staying informed and ensuring compliance with current state and federal regulatory requirements. Displayed attention to detail and compliance with guidelines.

Supported and provided superior service via phone, email, web, chat, and faxes.Maintained proficiency in order entry skills, recording customer information, and placing orders for our customer base.Cross-selled and Up-sold suggestions and solutions for out-of-stock items.Provided technical assistance to the customers or route the call to the appropriate dept.Implemented solutions, analytical thinking and creativity in an ambiguous environment.Participated in required Stuller-sponsored trainings.