Shawn Bean Email & Phone Number

Saint Marys, Ga, Us

Troubleshooting and supporting Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel and Install and configure application software in response toSPK Help Desk requests.Ensured one-on-one new-user orientation and training for end-users who are mastering desktop application functions, including basic user training for all software in SWFLANT's approved application portfolio and support in preparing special application projects to assist the end-users with automating their business processes.Coordinated support for setup and breakdown of ad hoc classified and unclassified computing environments to support VIP visitors, inspections, meetings, and events and support to SSP and SPK field activities, including desktop configuration, remote access connectivity, and remote access administration.Created and designed Microsoft web-based online tutorials as well as one-on-one desk-side training and user guides, which are short and simplified instructions on multiple end user topics.Managed phone communications and monitored incoming e-mail and web-based support requests and assisted users with completing requirements associated with access requests to IT systems while tracking and monitoring all tickets and calls ensuring all status updates are regularly maintained up to and, including closure.Perform Tier 1, 2 and 3 support and minor preventative maintenance as needed for troubleshooting.Managed and supported mobile devices.Skills: Information Security • Vulnerability • Database Management System (DBMS) • Networking • Customer Service • Technical Support

Kings Bay, Georgia, United States

• Maintained and troubleshot desktop operating systems, application errors, PC and printer hardware as well as software issues and provided OS and database maintenance. • Developed proficiency with Office 365, SCCM DMT, A-Tool, RPD, Client Manager, USMT, and JITA.• Managed trouble tickets from inception to close via Service Central, including tracking resolution progress and updating customers on ticket status – ensuring prompt resolution.• Created and maintained user desktop environments as well as peripherals.• Tracked inventory, storage, and return of all IT parts, components, and equipment.• Desktop/Deskside knowledge of image/data refresh procedures and data migration.

Subase Kings Bay, Georgia

• Managed accounting, integrity, and distribution of 11 EKMS (Electronic Key Management System/Crypto) program items for Subase COMSEC (Communications Security). Administrative assistant for Subase MWR Recycling.• Transmitted over 200 naval messages to the different military agencies including both classified and unclassified information,• Revamped tracking records process accounting for over 1.4 million pounds of recycled waste and over $140k in revenue for the base. • Assisted in the troubleshooting and repairs of all mechanical and electrical systems and associated machinery resulting in a 91.5% uptime for the 2019 fiscal year.

Nssc Kings Bay, Georgia

NSSC Transient Division Assistant Leading Petty Officer

Uss Florida Ssgn 728

• Handled navigation electrical and electronic equipment troubleshooting and repairs of components for several hydraulic and pneumatic systems, including the ship's hovering and missile compensation systems.• Scheduled, coordinated, and delegated workloads to personnel for all scheduled, routine, and emergency maintenance, and repairs of all interior communications, sensors circuits, alarms, and control circuits to ensure departmental equipment was always fully operational for 100% national defense mission readiness.• Managed and performed troubleshooting and scheduling of maintenance for repairs to Fiber Distributed Data Interface for inertial navigation systems to relay mission-essential data to various other systems and subsystems throughout the submarine. • Assisted second-level maintenance personnel with install and routing of new fiber optic cabling systems for navigation and weapons upgrades projects. • Monitored, calibrated, modified, and repaired all ships' tank level indicators (TLI’s), fairwater, rudder, and stern plane PCU’s following standard maintenance procedures (SMP’s), and various electronic temperature monitoring system equipment for the ship AA&E storage area and the Central Atmosphere Monitoring System (CAMS) equipment ensuring all atmospheric gases, temperatures and pressures were all within allowable limits.

Subase Kings Bay, Georgia

• Assisted in the installation of the NetNearU systems hardware in multiple locations of the base.• Maintained confidentiality and discretion when working with passworded or sensitive materials.• Provided desktop and laptop support for unit upgrades and refresh in both classified and unclassified machines, supported users in setting up multiple network printers, and troubleshot and corrected hardware failures.• Transmitted over 900 naval messages to the different military agencies including both classified and unclassified information.

Trident Training Facility, Kings Bay, Ga

Transient Division Manager • Managed oversight of up to 40 personnel at a time; successfully maintained department schedule, training, and workloads in support of building management, maintenance, and upkeep. • Ensured all personnel detached and/or reported to assigned training pipelines and technical courses

Uss Louisiana

Information Technology, Devops/Cyber

Activities and Societies: Security + EC Council Ethical Hacker v12 Splunk (big data)Upon completion of the DevOps Program, graduates will.

Education record