Shawn Bean Email & Phone Number

Saint Marys, GA, US

• Troubleshooting and supporting Virtual Private Network (VPN) and Secure ID Token support for remote users and telework personnel and Install and configure application software in response toSPK Help Desk.
• Vulnerability
• Database Management System (DBMS)
• Networking
• Customer Service
• Technical Support

Kings Bay, Georgia, United States

• Maintained and troubleshot desktop operating systems, application errors, PC and printer hardware as well as software issues and provided OS and database maintenance.
• Developed proficiency with Office 365, SCCM DMT, A-Tool, RPD, Client Manager, USMT, and JITA.
• Managed trouble tickets from inception to close via Service Central, including tracking resolution progress and updating customers on ticket status – ensuring prompt resolution.
• Created and maintained user desktop environments as well as peripherals.
• Tracked inventory, storage, and return of all IT parts, components, and equipment.
• Desktop/Deskside knowledge of image/data refresh procedures and data migration.

Subase Kings Bay, Georgia

• Managed accounting, integrity, and distribution of 11 EKMS (Electronic Key Management System/Crypto) program items for Subase COMSEC (Communications Security). Administrative assistant for Subase MWR Recycling.
• Transmitted over 200 naval messages to the different military agencies including both classified and unclassified information,
• Revamped tracking records process accounting for over 1.4 million pounds of recycled waste and over $140k in revenue for the base.
• Assisted in the troubleshooting and repairs of all mechanical and electrical systems and associated machinery resulting in a 91.5% uptime for the 2019 fiscal year.

NSSC Kings Bay, Georgia

NSSC Transient Division Assistant Leading Petty Officer

USS Florida SSGN 728

• Handled navigation electrical and electronic equipment troubleshooting and repairs of components for several hydraulic and pneumatic systems, including the ship's hovering and missile compensation systems.
• Scheduled, coordinated, and delegated workloads to personnel for all scheduled, routine, and emergency maintenance, and repairs of all interior communications, sensors circuits, alarms, and control circuits to ensure.
• Managed and performed troubleshooting and scheduling of maintenance for repairs to Fiber Distributed Data Interface for inertial navigation systems to relay mission-essential data to various other systems and.
• Assisted second-level maintenance personnel with install and routing of new fiber optic cabling systems for navigation and weapons upgrades projects.
• Monitored, calibrated, modified, and repaired all ships' tank level indicators (TLI’s), fairwater, rudder, and stern plane PCU’s following standard maintenance procedures (SMP’s), and various electronic temperature.

Subase Kings Bay, Georgia

• Assisted in the installation of the NetNearU systems hardware in multiple locations of the base.
• Maintained confidentiality and discretion when working with passworded or sensitive materials.
• Provided desktop and laptop support for unit upgrades and refresh in both classified and unclassified machines, supported users in setting up multiple network printers, and troubleshot and corrected hardware failures.
• Transmitted over 900 naval messages to the different military agencies including both classified and unclassified information.

Trident Training Facility, Kings Bay, GA

• Transient Division Manager
• Managed oversight of up to 40 personnel at a time; successfully maintained department schedule, training, and workloads in support of building management, maintenance, and upkeep.
• Ensured all personnel detached and/or reported to assigned training pipelines and technical courses

USS Louisiana

Information Technology, Devops/Cyber

Activities and Societies: Security + EC Council Ethical Hacker v12 Splunk (big data)Upon completion of the DevOps Program, graduates will.

Education record