Offers extensive support to client’s global security team in coordinating daily tasks and long-term projects, staying updated on existing events, and analyzing trends and forecasts. Utilizes open-source intelligence and internal information systems to perform detailed threat intelligence assessments, analysis, and reports to senior stakeholders.Supports developing and implementing effective policies by collaborating with Legal and HR teams to provide legal research.Enhanced employee alerting systems to ensure timely event responses while monitoring and consolidating data from 5+ countries.Contributed extensively to improving COVID-19 pandemic response strategies through case trend reporting and interpretation of data.

Undertook key projects involving contact tracing for employees affected by COVID-19. Improved safety measures across Global Security Operations Center and Fulfilment Centers by assisting leadership with thorough reviews and analysis of video-based evidence and presenting detailed reports; these included exploiting imagery and necessary information.Improved overall efficiency and accuracy of critical incident monitoring and reporting functions by developing and deploying a knowledge base platform.Cultivated working relationships with several loss prevention and security teams to provide improved effectiveness and communication between facilities and Video Analysis Center.

Led multifaceted implementation projects, from defining roadmaps and setting strategic direction to outlining technical requirements and driving projects to execution. Identified and resolved complex network-related issues to ensure a seamless experience for new and existing clients. Conducted periodic data and system checks to resolve underlying issues and maintain complete system integrity.Prepared and presented clients with strategic implementation plans to support operations across multiple locations.Developed long-lasting partnerships with up to 40 enterprise accounts by providing effective cloud communication solutions and software support for business operations.Identified and eliminated roadblocks in executing critical project deliverables by anticipating and implementing effective strategies/tactics to address and resolve emerging problems.Enabled clients to resolve issues and maximize system uptime by developing comprehensive instructional manuals, technical documents, and references while providing training as needed.

Served as an integral player in supporting multiple missions in Middle East and Asia, including Iraq, Afghanistan, and Korea. Partnered with cross-functional intelligence teams to produce tactical/strategic reports and communicate trends/analytics identifying patterns in potential security threats.Performed investigative research, gathering critical information during interrogations and source operations.Analyzed intelligence data from multiple operations, agencies, and open sources worldwide.Led briefings at all personnel levels, including senior officers and foreign nationals, to facilitate operational and security risk analysis and devise strategies for critical mission actions.Reviewed and edited field reports and cross-referenced information against real-time and historical data.Acted as classified materials courier and systems maintainer, abiding by laws and regulations regarding classified information and information security.