Shawn Brewer is a Support Delivery Manager at Microsoft at Microsoft. They possess expertise in vendor management, service delivery, program management, cloud computing, leadership and 45 more skills. Colleagues describe them as "Shawn is hands down the best service delivery manager I have ever had the pleasure of working with. In an extremely competitive space, there are people that claim to be experts and there are world-class real-world experienced gurus. I hold Shawn in the second category. Customer Service and Support (CSS) at Microsoft manages billions of customer and partner interactions, globally, each year. Shawn manages the delivery of support, specific to consumer products and CSAT rises quarter over quarter, throughout his tenure. Innovation is not typically something you think of, in the delivery space however Shawn continues to delight agents, customers and leadership through truly innovative approaches to service and sales. I would challenge any leader to find flaws in the approach in which Shawn brings his passion to Customer Service. It has been a pleasure working with and learning from Shawn. If you find yourself in need of someone who can solve global issues, has deep tech experience and who is not afraid to push your organization to the maximum potential; reach out to Shawn and have a conversation."