Energetic and results driven, with a strong background in customer service and sales. My career journey has taken me through roles at Wells Fargo, Verizon and T-Mobile. I consistently exceed my goals by my performance and exceptional customer satisfaction. What creates an environment of happy customers is the empathy the integrity of offering them what they need by engaging in proactive listening. I’ve never had a customer leave my presence unhappy. I absolutely love my career in sales and the feeling of that one word the customer says and it just clicks and I know at that moment exactly what they need however I did take some time off to focus on my bringing a beautiful baby into our family, Now being a stay at home mom I made the decision to pursue higher education currently I am going to TMCC for political science with very much academic success noticed by the dean, I was accepted into UNR for this Fall of 25 but have decided to continue at TMCC until Fall of 26. After my Associates is completed in Political Science my next goal at UNR is to major in Public Administration with a minor in Social justice, the empathy, problem solving skills, and the ability to relate to situations allows me the skill to do what is right for others and make decisions based off what people need. I am always enthusiastic and light up a room with my positivity. My ability to connect with customers creates an understanding of their needs and provide solutions that will very much please them making a meaningful interaction for the both of us. I am driven by a desire to make a meaningful impact, whether it’s achieving sales goals or the balance of life and school. I strive for excellence and take pride in everything I do big or small.
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Sales Service RepresentativeTmobile Oct 2021 - Sep 2023Fernley, Nevada, United StatesAt Tmobile I was dedicated to delivering the best customer service and support, by maintaining high standards of customer service and satisfaction as well as promoting Tmobile products and services in doing so I became number one in the pacific southwest for months with the highest sales, I also significantly balanced multiple tasks in a fast paced environment. Multi tasking while staying organized
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Customer Service RepresentativeVerizon Sep 2016 - May 2018Reno, Nevada, United StatesAs a customer service representative at Verizon, I played a crucial role in ensuring customer satisfaction and support by delivering high quality customer service and technical support to customers. Adressing their need and resolving their issues promptly and with empathy. Assisted customers with billing issues, service problems and activations while ensuring they are getting the experience and products they deserve. My time at Verizon helped me to further my communication skills, technical knowledge and the ability to handle complex customer interactions. -
Bank TellerWells Fargo Jun 2015 - Aug 2015Fernley, Nevada, United StatesAs a bank teller at Wells Fargo my goal was to give the best customer service anyone could receive by providing account support, transactions, resolution, and creating a personal connection by attentional to detail in correlation to educating them on the products I felt they would benefit from.
Shawna Gregory Education Details
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Shawna Gregory attended Truckee Meadows Community College.
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