Shawn Dutton Email & Phone Number

Chapel Hill, Nc, Us

San Jose, Ca, Us

Technical point of contact for high-priority customers, ensuring swift installation and system stabilization.Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations.Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks.Efficiently identify, document, and escalate bugs to the relevant engineering teams Collaborate with engineering and product management to secure appropriate prioritization of issues.Provide technical leadership for strong customer relationships.SME(Subject Matter Expert) for Panasas PanMove and PanView software around data Migration and Analytics.

San Jose, California, Us

Technical point of contact for high-priority customers, ensuring swift installation and system stabilization.Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations.Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks.Efficiently identify, document, and escalate bugs to the relevant engineering teams Collaborate with engineering and product management to secure appropriate prioritization of issues.Provide technical leadership for strong customer relationships.SME(Subject Matter Expert) for Panasas PanMove and PanView software around data Migration and Analytics.

Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making Connect the dots from technology solutions, inclusive of the Pure Storage portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a seamless and holistic customer experience and strategy to drive revenue growth and net new business Passionately bring to light the advantages of a Pure Storage solution Refine sales strategy and tactics, taking command of technical responsibilities Delight customers and teammates with your technical leadership and domain expertise on storage products, distributed storage architectures, file systems, and competitive storage offerings in the DAS, NAS and SAN product spaces Take control of evaluations, benchmarks and system configurations Build and deliver technical product and architecture presentations with vigor to customers and lock in the technical win with clients and prospective accounts Capture requirements and translate Customer’s business needs into innovative solutions to accelerate their growth and capacity Author responses to RFI & RFPs Seek out and spur new opportunities for interoperability, functional, and performance testing/validation Promote mutual roadmap and planning exchanges Liaise with product and technical marketing to produce materials (i.e. whitepaper, web presentations) that support overall alliance plans and objectives Stay current with the competition and ensure that materials accurately reflect the latest, differentiated solution positioning Move with market trends and competitive landscape to promote thought leadership within our organization Lead by example living the Pure Values: Persistence, Creativity, Teamwork, Ownership and Customer-first

Round Rock, Texas, Us

Design and implement ScaleIO environments with Cisco Networking, Dell ScaleIO Ready Nodes and VMware ESX 6.X to replicate customer environments Develop lab and automation environments to perform repetitive lab tests generating comprehensive reportsCreate technical collateral for best practices guides, design guides, integration guidesDevelop CPOC remote environment for the Field Sales teams to utilize during customer visits

Vernon Hills, Il, Us

Responsible for pre-sales architecture and engineering of storage and data center protection platforms. Serve as a technical resource for commercial, education, and government sales from the needs assessment phase up to implementation services. Emphasis placed on design and delivery of Data Center storage solutions.Key Responsibilities:• Architect, plan, design, and execute on Storage infrastructure related projects and programs.• Be knowledgeable (industry expert) about products, applications, technical service, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and consulting with marketing and technical services.• Maintain credible knowledge of competing technologies and solutions.• Maintain deep technical expertise around storage archiving, tiering, de-duplication, enterprise backup software, enterprise tape libraries, replication protocols, monitoring tools and virtualization• Understand client business drivers and needs. Provide input on strategies to drive revenue for solutions and the overall practice.• Provide management oral and written reports on the client needs, problems, interests, market situation, competitive activities, and potential for new products and services.• Conduct presentations online and in-person to existing and potential customers. Facilitate and perform demos for clients.

San Jose, California, Us

Managed multiple labs and support engineering team in North Carolina and Texas hosting a Development and QA team for Data MigrationProject management across functional teams to budget, plan and design project requirements for upcoming QuartersDesign and support core network infrastructure utilizing Cisco Nexus product line: 5672s, 5596 for end of row and FEX’s 2248s/2232s. (10G NFS/FCoE)VMware ESX cluster environments with 5.5 HA clusters and Disturbed switching L2/L3 support of Arista 7124/7150s switchesApplication design/support of Atlassian product suite (JIRA, Confluence, Stash, Crowd, Fisheye)Design and support environments on NetApp ONTAP 7mode and cDOT (Cluster Mode)Protecting critical core environments with NetApp Snapshots and Snapmirror across multiple sitesDesigned workflows to automate testing environments reducing turn around time for user’s request within a custom application for Inventory, Reservation and Provisioning within a single application

San Jose, California, Us

Work cross-functionally to create technical content for Customers, System Engineers and Channel PartnersMaintain lab environments and perform repetitive lab tests generating comprehensive reports for internal and Partner EngineeringCreate Technical Collateral for best practices guides, design guides, integration guidesSupport Proof of Concepts with customers implementing FCoE in Test and Development environmentsRepresented NetApp at DCB and Fibre Channel over Ethernet (FCoE) Plugfests and Technical Demonstrations at Storage Conferences

• Pre and Post Technical Support for IBM Customers with pSeries, TotalStorage Solutions and Tivoli Storage Manager• Perform Project Manager during implementation of Client Projects keeping the Salesman and Customer informed of progress• Installation of IBM Equipment and Software Solutions to include: pSeries Servers, DS Storage Solutions, Tivoli Storage Manager, TotalStorage Productivity Center, Virtualization, MIMIX for AIX (EchoStream and HA Cluster) and IBM Middleware Applications • The Installation and Configuration of SANs within a Customer environment utilizing IBM’s DS4300, DS4700, DS8100, DS8300 and/or SVCs; configuration of zoning on McData or Cisco switches. Installation of TPC for Disk, Data and Fabric to monitor performance, using the data to pinpoint bottlenecks and/or recommendation of improvements.

Denver, Co, Us

• Install, upgrade and maintain 157 pSeries servers running AIX 5.1/5.2• Configure and Support LPARs on P690 and p650 technology servers• Provide assistance to the Storage Group with installation of new LUN in an Open System environment• Assist in the test on new P5 technology for future server consolidations• Implemented NIM alt_install for server upgrades to minimize server downtime in a production environment

Armonk, New York, Ny, Us

• Provide Support for a Client with Data Center migration from New York to North Carolina• TSM Server support creating and maintaining client installation, creation and scheduling• Client installation on Windows and Unix servers including Tivoli Data Protection for Data Base backups

• Initiated and completed migration of Micro-channel and Silver SP Nodes to Regatta p690 technology and pSeries• Install, upgrade, and maintain an SP2 environment • Maintain SP Environment using PSSP to push commands across nodes• Implemented and maintained a TSM Backup Solution backing up AIX clients; TSM Solution includes 20 standalone pSeries servers, 16 SP Nodes and 4 regattas backing up to an IBM 3583 LTO technology tape solution• Implemented Disaster Recovery Procedures with Off-Site storage• Established and serviced ESS Storage solution employing two 2109-F16 Fiber Channel Switches• Developed an NIM environment for mksysb resources• Configured and maintained a p690 for performance and product benchmark environment• Setup/configured and maintained three p630 4 –ways into four LPARS running AIX 5.2• Setup/configured and maintained ten pSeries standalone servers utilizing AIX:4.3.3/5.1/5.2

Columbia, South Carolina, Us

Columbia, South Carolina, Us

• Provided network support for forty-seven AIX servers on RS/6000 platforms and one SP with six nodes.• Executed the back-up process of all AIX servers on a weekly basis.• Utilized the following AIX based software on a daily basis: HACMP, SNA and MQ Series.• Planned, organized and implemented disaster recovery procedures in a team exercise to ensure the retention of government contracts.

Randolph Afb, Tx, Us

• Configured and administered UNIX workstations using NFS connections to UNIX server. • Create Shell Programs to automate daily procedures.• Maintained a UNIX server containing fifteen thousand drawings for Air Force Installations worldwide. • Trained Deployable personnel to reload Windows NT 4.0 and related software.

Bachelor Of Science (Bs), Computer Science

Education record