Shawn Dutton Email & Phone Number

Chapel Hill, NC, US

San Jose, CA, US

Technical point of contact for high-priority customers, ensuring swift installation and system stabilization.Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations.Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks.Efficiently identify.

San Jose, California, US

Technical point of contact for high-priority customers, ensuring swift installation and system stabilization.Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations.Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks.Efficiently identify.

Develop an exhaustive understanding of what drives a customer’s business and what motivates their decision making Connect the dots from technology solutions, inclusive of the Pure Storage portfolio and others from the ecosystem, to measurable customer business outcomes Partner closely with account managers, specialists and channel partners to create a.

Round Rock, Texas, US

Design and implement ScaleIO environments with Cisco Networking, Dell ScaleIO Ready Nodes and VMware ESX 6.X to replicate customer environments Develop lab and automation environments to perform repetitive lab tests generating comprehensive reportsCreate technical collateral for best practices guides, design guides, integration guidesDevelop CPOC remote.

Vernon Hills, IL, US

• Responsible for pre-sales architecture and engineering of storage and data center protection platforms. Serve as a technical resource for commercial, education, and government sales from the needs assessment phase up.
• Architect, plan, design, and execute on Storage infrastructure related projects and programs.
• Be knowledgeable (industry expert) about products, applications, technical service, market conditions, competitive activities, advertising and promotional trends through the reading of pertinent literature and.
• Maintain credible knowledge of competing technologies and solutions.
• Maintain deep technical expertise around storage archiving, tiering, de-duplication, enterprise backup software, enterprise tape libraries, replication protocols, monitoring tools and virtualization
• Understand client business drivers and needs. Provide input on strategies to drive revenue for solutions and the overall practice.

San Jose, California, US

Managed multiple labs and support engineering team in North Carolina and Texas hosting a Development and QA team for Data MigrationProject management across functional teams to budget, plan and design project requirements for upcoming QuartersDesign and support core network infrastructure utilizing Cisco Nexus product line: 5672s, 5596 for end of row and.

San Jose, California, US

Work cross-functionally to create technical content for Customers, System Engineers and Channel PartnersMaintain lab environments and perform repetitive lab tests generating comprehensive reports for internal and Partner EngineeringCreate Technical Collateral for best practices guides, design guides, integration guidesSupport Proof of Concepts with.

• Pre and Post Technical Support for IBM Customers with pSeries, TotalStorage Solutions and Tivoli Storage Manager
• Perform Project Manager during implementation of Client Projects keeping the Salesman and Customer informed of progress
• Installation of IBM Equipment and Software Solutions to include: pSeries Servers, DS Storage Solutions, Tivoli Storage Manager, TotalStorage Productivity Center, Virtualization, MIMIX for AIX (EchoStream and HA.
• The Installation and Configuration of SANs within a Customer environment utilizing IBM’s DS4300, DS4700, DS8100, DS8300 and/or SVCs; configuration of zoning on McData or Cisco switches. Installation of TPC for Disk.

Denver, CO, US

• Install, upgrade and maintain 157 pSeries servers running AIX 5.1/5.2
• Configure and Support LPARs on P690 and p650 technology servers
• Provide assistance to the Storage Group with installation of new LUN in an Open System environment
• Assist in the test on new P5 technology for future server consolidations
• Implemented NIM alt_install for server upgrades to minimize server downtime in a production environment

Armonk, New York, NY, US

• Provide Support for a Client with Data Center migration from New York to North Carolina
• TSM Server support creating and maintaining client installation, creation and scheduling
• Client installation on Windows and Unix servers including Tivoli Data Protection for Data Base backups

• Initiated and completed migration of Micro-channel and Silver SP Nodes to Regatta p690 technology and pSeries
• Install, upgrade, and maintain an SP2 environment
• Maintain SP Environment using PSSP to push commands across nodes
• Implemented and maintained a TSM Backup Solution backing up AIX clients; TSM Solution includes 20 standalone pSeries servers, 16 SP Nodes and 4 regattas backing up to an IBM 3583 LTO technology tape solution
• Implemented Disaster Recovery Procedures with Off-Site storage
• Established and serviced ESS Storage solution employing two 2109-F16 Fiber Channel Switches

Columbia, South Carolina, US

Columbia, South Carolina, US

• Provided network support for forty-seven AIX servers on RS/6000 platforms and one SP with six nodes.
• Executed the back-up process of all AIX servers on a weekly basis.
• Utilized the following AIX based software on a daily basis: HACMP, SNA and MQ Series.
• Planned, organized and implemented disaster recovery procedures in a team exercise to ensure the retention of government contracts.

Randolph AFB, TX, US

• Configured and administered UNIX workstations using NFS connections to UNIX server.
• Create Shell Programs to automate daily procedures.
• Maintained a UNIX server containing fifteen thousand drawings for Air Force Installations worldwide.
• Trained Deployable personnel to reload Windows NT 4.0 and related software.

Bachelor Of Science (Bs), Computer Science

Education record