Shawn Mccormick Email and Phone Number

Standing on the shoulders of giants, I'm part of the team that's continuing a decades-long tradition of WEM excellence.

Directed the strategy for product innovation including Workforce Management add-ons, dashboarding tools, and data integrations. Coordinated with Development on projects ranging from new intellectual property, adding features to existing applications, and sunsetting products that are no longer profitable. Presented at trade shows, contact center group meetings, and webinars. Assisted in partner and customer sales efforts for products and services as needed. • Conducted market research and… Show more Directed the strategy for product innovation including Workforce Management add-ons, dashboarding tools, and data integrations. Coordinated with Development on projects ranging from new intellectual property, adding features to existing applications, and sunsetting products that are no longer profitable. Presented at trade shows, contact center group meetings, and webinars. Assisted in partner and customer sales efforts for products and services as needed. • Conducted market research and vetted multiple external partners to deliver new custom technology solutions for clients. Built strong relationships with Calabrio, Assembled, and Sestek.• Partnered with Alvaria to help solve the complex problem of better integrating WFM with cloud based routing solutions. Worked on this reporting project for 8 months. • Project Managed the development of a Call Design North America exclusive IP to grow the product portfolio and provide an agnostic solution from Global Call Design. • IP project included establishing project scope, bringing together cross-functional team members, determining resources, forecasting budget, and communicating project progress to executive leadership. • Co-led Marketing efforts which included blogging, social media, white paper/collateral creation. Show less

Supported the pre-sales effort for Genesys’ cloud-based Workforce Engagement Management products, including Workforce Management, Quality Management, Speech Analytics, and Gamification. Worked cross-functionally across organizations on needs assessments and developing product champions. • Led active customer discovery and gave product demonstrations for prospective clients of various sizes from small to large, including users with strong loyalty to their existing WFM products… Show more Supported the pre-sales effort for Genesys’ cloud-based Workforce Engagement Management products, including Workforce Management, Quality Management, Speech Analytics, and Gamification. Worked cross-functionally across organizations on needs assessments and developing product champions. • Led active customer discovery and gave product demonstrations for prospective clients of various sizes from small to large, including users with strong loyalty to their existing WFM products. • Mentored solution consultants to build their WFM product knowledge.• Gave web presentation for CRMXchange. Show less

Served as principal Senior Sales Engineer in a startup environment, leading sales discovery and demonstration meetings to understand multiple stakeholders needs and sales opportunities. Translated complex technical solutions into relatable terms that enabled C-Level Execs, Senior Leaders, IT Teams, Contact Center Managers, and WFM users to understand how those solutions could improve customer experience, employee experience, and automation while driving revenue growth. • Working with one… Show more Served as principal Senior Sales Engineer in a startup environment, leading sales discovery and demonstration meetings to understand multiple stakeholders needs and sales opportunities. Translated complex technical solutions into relatable terms that enabled C-Level Execs, Senior Leaders, IT Teams, Contact Center Managers, and WFM users to understand how those solutions could improve customer experience, employee experience, and automation while driving revenue growth. • Working with one Sales Executive, I helped win 40% of our partner's new logos in a single year, which grew revenues by hundreds of thousands of dollars. • Mastered complex WFM/WEM/Analytics applications and delivered demos in-person and remotely, combining technical knowledge with real-life examples of ROI and understanding of customer challenges.• Assisted the development team in building out Call Design mobile app, which enabled clients to give their staff more flexibility in scheduling. Show less

President's Club 2014Blended technical understanding with the ability to perceive customer needs to best position products to prospective clients. Position required much more than just deep product knowledge. Investigated customer needs and cultivated a problem-solving partnership with customers. Adapted demos to specific customer audiences, their needs, and featured the ability & flexibility to shift focus on the fly.• The only Sales Engineer to be awarded Presidents Club in 2008 and… Show more President's Club 2014Blended technical understanding with the ability to perceive customer needs to best position products to prospective clients. Position required much more than just deep product knowledge. Investigated customer needs and cultivated a problem-solving partnership with customers. Adapted demos to specific customer audiences, their needs, and featured the ability & flexibility to shift focus on the fly.• The only Sales Engineer to be awarded Presidents Club in 2008 and 2014. • Supported 6 salespeople directly as primary Workforce Optimization Solutions Consultant and indirectly supported another 7. Show less

Supported pre-sales effort for Calabrio 1 in greenfield, displacement, and upgrade implementations. Lead discovery efforts with clients and uncovered opportunities for sales of add-on and complimentary products.• Served as a pre-sales resource for world-wide Federal Express account (Americas, Europe, Asia).• Was the primary Sales Engineer for first sales to FedEx Asia-Pacific.• Provided live and remote discovery. Leveraged details to deliver tailored demonstrations and lead… Show more Supported pre-sales effort for Calabrio 1 in greenfield, displacement, and upgrade implementations. Lead discovery efforts with clients and uncovered opportunities for sales of add-on and complimentary products.• Served as a pre-sales resource for world-wide Federal Express account (Americas, Europe, Asia).• Was the primary Sales Engineer for first sales to FedEx Asia-Pacific.• Provided live and remote discovery. Leveraged details to deliver tailored demonstrations and lead technical Q&A. • Collaborated with Implementation, Product Management and Support to find best solutions for customer issues and non-standard requirements. Show less

President's Club 2008Provided strategic and technical support to sales account executives, from first customer contact through completion of the documentation that closes the sale, through ongoing customer relationship maintenance. This requires sales ability, presentation ability, technical knowledge all required to support the successful sales of a complex and wide-ranging suite of Performance Management products, including Workforce Management, Quality Management and Speech Analytics… Show more President's Club 2008Provided strategic and technical support to sales account executives, from first customer contact through completion of the documentation that closes the sale, through ongoing customer relationship maintenance. This requires sales ability, presentation ability, technical knowledge all required to support the successful sales of a complex and wide-ranging suite of Performance Management products, including Workforce Management, Quality Management and Speech Analytics, Back office optimization, and Performance Analytics. In addition to demonstrating the product suite in ways that speak to each customer's unique needs, I also create ROI feedback for executives. Fielded database/infrastructure questions from IT, prove value and ease of use to business stakeholders, evangelize company's vision and value proposition, and make customers excited about their investment.• Supported 6 salespeople directly as primary Workforce Optimization Solutions Consultant and was backup support for another 7. Show less

Resolved technical support escalations for industry-leading workforce management software; subject matter expert for complex multiskilled forecasting and scheduling functionality with intimate understanding of multiskilled theory, statistical simulation algorithms, database structure. Creative problem-solving and logical, analytical reasoning required to support a software suite that requires left-brain mastery of technical minutiae as well as right-brain understanding of conceptual theories… Show more Resolved technical support escalations for industry-leading workforce management software; subject matter expert for complex multiskilled forecasting and scheduling functionality with intimate understanding of multiskilled theory, statistical simulation algorithms, database structure. Creative problem-solving and logical, analytical reasoning required to support a software suite that requires left-brain mastery of technical minutiae as well as right-brain understanding of conceptual theories. Intense work environment requiring teamwork, prioritization of constantly changing list of customer concerns, sensitivity to high-priority customer demands, and dedicated work ethic needed to see after-hours emergencies through to their successful conclusion. Show less