Shiv Balakrishnan Email & Phone Number

I'm a seasoned Technical Support professional with over 20 years of leadership experience leading cross cultural teams across the world . My expertise lies in managing both on-premises and Cloud (PaaS/SaaS) services, alongside excelling in team management, strategic infrastructure planning, and optimizing vendor relationships.My responsibilities encompass critical incident management, stakeholder engagement, and driving continuous improvement initiatives. I've spearheaded numerous achievements, including designing support centers, implementing cross-competency teams, and pioneering proactive knowledge management approaches. I am passionately committed to fostering and supporting leadership development within the organization, believing in the transformative power of empowering individuals to grow and thrive in their roles.With a Master of Computer Applications and a Masters in Business Administration, I bring a blend of technical proficiency and strategic leadership, essential for navigating today's dynamic business landscapes.

Listed skills include Hiring, Itil, Customer Relations, Escalation Management, and 25 others.