Manage 11 staff providing permitting, compliance, and financial administration for the NPDES and resource-based programs (Stormwater, Wastewater, CAFO, Wetlands, Shoreland, Rivers).Technical Expertise - Develop solutions using SQL Service Reporting Services, SharePoint, Power Automate, Power Apps, and MS forms. - Manage large-scale technology implementations and automate processes (e.g., automated workflows, dashboard creation, databases, data reporting tools).Project Management - Managing and prioritizing multiple projects simultaneously (40-50 active projects per year). - Developing project scopes, cost estimates, and resource allocations. - Leading cross-functional teams and coordinating with external partners like the EPA, vendors, and state IT departments.Strategic Planning & Policy Development - Involvement in the division's long-term strategic planning, legislative compliance, and policy formulation. - Ability to evaluate policies and drive business solutions to align with evolving regulatory requirements.Administrative and Financial Management - Managing accounts payable/receivable and permit administration. - Overseeing compliance tracking for over 4,000 active permits and handling 2,000 applications annually. - Provide operational support for the division’s 108 staff including HR support, outreach and communication, purchasing and asset management, and fleet management.Communication and Customer Service - Managing complex public communication systems, including mass notifications, compliance reports, and permit status dashboards. - Responding to public feedback, coordinating educational outreach, and ensuring clear communication across digital and physical platforms.Continuous Improvement - Identifying areas for improvement in business processes and technology solutions. - Implementing sustainable systems that align with the division's long-term goals.

-Managed 6 staff processing permit applications and authorizations, tracking permit compliance, and providing external customer service for the NPDES and resource-based permitting programs. -Served as project manager for multiple process and technology improvement efforts, including database improvements and work management dashboards.

-Provided permitting, inspection, and enforcement for the Wastewater Management Program (WMP) and the Concentrated Animal Farm Operation (CAFO) program.-Issued alleged violation notices, coordinating with the Enforcement Division, calculating penalties, and negotiating settlements. -Served as a program Business Analyst developing program policy, working with multiple stakeholders to troubleshoot issues, and facilitating multiple LEAN events-Created data management tools in SQL Server Management Studio and Reporting Services, and coordinating IT enhancements.

-Researched protected species interaction, resource management, and by-catch reduction for Northwest Atlantic fisheries. Projects included juvenile loggerhead sea turtle tagging and monitoring for by-catch reduction, sea scallop habitat production enhancement through aquaculture, and a Georges Bank sea scallop by-catch survey.-Provided proposal writing, project management, and supervising CFF and inter-agency staff in field operations. Field work regularly required supervising multiple staff from multiple agencies for week-long trips to collect data. -Managed multiple business process improvement projects, including streamlining and automating data collection with tablets, standardizing procedures for sampling and proposal writing, and creating a digital gear check out process.