Senior Software Development Manager for Developer Experience

Led the Ellucian Ethos Data Model team of Business/Technical Analysts to define, develop and deliver data models that represent higher education content in a system agnostic manner. The team further performed detailed analysis and developed specifications for ERP APIs based upon those data models.

Working as a member of an Agile development team for Banner Student in resolving issues and developing new content and interfaces. Defining epics, user stories, test cases and working collaboratively with team members to develop, test and deploy functionality.

Selected to define and develop a start-up enterprise wide project support office. Developed a process oriented project support model that incorporates project definition, data/system governance, prioritization, approval, monitoring and transparency. To support the reporting and management needs of the department, implemented a project management system which now provides a backbone for the project support office and is an accessible system where any university employee can view enterprise… Show more Selected to define and develop a start-up enterprise wide project support office. Developed a process oriented project support model that incorporates project definition, data/system governance, prioritization, approval, monitoring and transparency. To support the reporting and management needs of the department, implemented a project management system which now provides a backbone for the project support office and is an accessible system where any university employee can view enterprise projects in-flight. Continuously advertises and promotes the Enterprise Project Support Office as a partner to departments to help demystify and improve the communication and relationship between the core IT resources and the administrative units of the university. Support the university administrative departments in defining IT oriented projects by collecting business requirements, writing functional and technical specification, serving as the liaison between administrative departments and central IT, and providing project management services. Defined and implemented a predictable, guided approach to issuing RFPs from the university and work collaboratively with management, business units, Purchasing, legal and IT leadership to ensure that RFPs are appropriate in content, use a logical and strategic timeline, invite vendors to respond, review and rate responses and select the best fit proposals. Show less

Led the Banner Financial Aid implementation for the university and served as a key member of multiple cross-departmental implementation teams for data governance, stewardship and implementation health. Managed multiple departmental projects focused on customer service improvements and operational efficiency gains. Improved data integrity, reliability and availability in the Office of Scholarships and Financial Aid (OSFA) through the use of improved systems, processes and reporting. Greatly… Show more Led the Banner Financial Aid implementation for the university and served as a key member of multiple cross-departmental implementation teams for data governance, stewardship and implementation health. Managed multiple departmental projects focused on customer service improvements and operational efficiency gains. Improved data integrity, reliability and availability in the Office of Scholarships and Financial Aid (OSFA) through the use of improved systems, processes and reporting. Greatly increased the predictability of service for the students, implemented online services for student application processing, award management and virtually eliminated paper applications in the office. Initiated and managed the project of converting over 120,000 student aid paper files into digital format using the Banner Document Management system. Show less

Helped provide visionary direction and mentorship to 160+ consultants that extend implementation and improvement services to Ellucian’s/SunGard Higher Education clientele in all manners of the use of the Banner suite of software and strategy solutions.In addition to mentoring and managing three cross functional teams of consultants, provided a number of key services to SunGard Higher Education:• Served as the Product Owner for Services ensuring that new services were developed… Show more Helped provide visionary direction and mentorship to 160+ consultants that extend implementation and improvement services to Ellucian’s/SunGard Higher Education clientele in all manners of the use of the Banner suite of software and strategy solutions.In addition to mentoring and managing three cross functional teams of consultants, provided a number of key services to SunGard Higher Education:• Served as the Product Owner for Services ensuring that new services were developed to meet new product functionality or to serve industry needs – this included ensuring that consultants were trained and ready for deployment as opportunities presented themselves• Primary contact for RFP, RFI responses from a services perspective ensuring that requirements within an RFP are met strategically with creative but appropriate services solutions• Developed training programs for both new hires and on-going learning opportunities for consultants• Sales contact for services, listening to client needs and proposing services that would meet their needs – this often required creative solution development Show less

Applied a comprehensive skillset in business analysis, collaboration, assessment and communication to provide institutions with assistance in defining their strategic approach to higher education; align strategy with their people, processes and technology; define Key Performance Indicators and determine appropriate measurements and metrics to determine progress towards meeting goals and objectivesAs a member of the Strategic Services management team, built a team of five other… Show more Applied a comprehensive skillset in business analysis, collaboration, assessment and communication to provide institutions with assistance in defining their strategic approach to higher education; align strategy with their people, processes and technology; define Key Performance Indicators and determine appropriate measurements and metrics to determine progress towards meeting goals and objectivesAs a member of the Strategic Services management team, built a team of five other Enterprise Architects mentoring and providing guidance as they grew in their careers. The leadership team was charged with defining new services; improve existing services and practices and supporting SunGard Higher Education's objectives and goals. Show less

Managed a team of both functional analysts and technical developers to focus our practice on increasing revenue, developing high quality deliverables and defining a predictable practice to support both our internal and external clients.As an analyst I worked with clients to document their needs for customizations to the Banner product in order to define a statement of work, prepare bids and secure contracts. Working from the SOW and engaging with the client to further define functional… Show more Managed a team of both functional analysts and technical developers to focus our practice on increasing revenue, developing high quality deliverables and defining a predictable practice to support both our internal and external clients.As an analyst I worked with clients to document their needs for customizations to the Banner product in order to define a statement of work, prepare bids and secure contracts. Working from the SOW and engaging with the client to further define functional requirements, develope specifications, manage/monitor communications and change requests, develop and execute test plans, and ultimately deliver customizations on-time and within budget. Show less

Managed the Banner Financial Aid system, generated reports, advised/counseled students, primary contact with IT for the Financial Aid office.