Sheau Wei Lim Email & Phone Number

Singapore

Yourgene Health develops and sells gene analysis techniques for pre-natal screening and other clinical applications in the early detection, monitoring and treatment of disease.• Process customer orders, from entry to ship, ensuring accurate entries, invoices are issued on time, and customers are updated on delivery/service status.• Coordinate with suppliers based in Singapore, UK, and Canada to prepare shipping documents, liaise with customer to appoint the forwarder, and ensure… Show more Yourgene Health develops and sells gene analysis techniques for pre-natal screening and other clinical applications in the early detection, monitoring and treatment of disease.• Process customer orders, from entry to ship, ensuring accurate entries, invoices are issued on time, and customers are updated on delivery/service status.• Coordinate with suppliers based in Singapore, UK, and Canada to prepare shipping documents, liaise with customer to appoint the forwarder, and ensure timely outgoing deliveries.• Manage and host weekly meetings with country sales managers in Thailand, Vietnam, Malaysia, India and Taiwan to follow-up on monthly sales figures and forecast.• Act as primary contact for pricing and product issues liaising with finance, country sales managers and technical support in Taiwan.• Participate in Oracle NetSuite system setup project, performing system testing, providing feedback for system improvements, and advising the items, vendor, and customer accounts to be setup.• Attend to customer queries and complaints and manage the feedback process. • Escalate with suppliers for urgent orders and pro-actively update customers to ensure maximum customer satisfaction. Show less

Singapore

Emerson is engaged in developing and manufacturing process control and automation equipment. The Measurement Solutions unit offers pressure, temperature, level, and flow measurement devices.• Execute large customer orders ($2 to $8 million annually) for major oil & gas projects, from entry to ship, ensuring production and supply issues are resolved, shipments are arranged properly, invoices are issued correctly per contract, and liaising with project managers to meet expected project… Show more Emerson is engaged in developing and manufacturing process control and automation equipment. The Measurement Solutions unit offers pressure, temperature, level, and flow measurement devices.• Execute large customer orders ($2 to $8 million annually) for major oil & gas projects, from entry to ship, ensuring production and supply issues are resolved, shipments are arranged properly, invoices are issued correctly per contract, and liaising with project managers to meet expected project schedule.• Coordinate with supply chain department (dealing with average of 5-10 suppliers per order) to ensure purchase orders are issued timely, changes are communicated, and delivery commitments are met.• Take ownership of issues/delays, pro-actively keep customers updated on order status and follow up to achieve maximum customer satisfaction.• Collaborate with cross functional teams (e.g. project management, finance, manufacturing, procurement, production, & logistics) to resolve issues and ensure project milestones are met.• Report monthly sales and finished goods forecast with risk analysis for management review.• Ensure monthly KPIs are met by implementing operational cadence on orders backlog.• Participate in process improvement, problem solving workshops, inventory count and ISO/quality audit. Show less

Singapore

• Plan production schedules by balancing customer request date, optimal production capacity, and finished goods inventory,• Ensure Customer Care team are kept abreast on various issues delaying production schedule,• Coordinate with production on special requests e.g. short lead time, change orders, & deviation orders,• Respond on expediting requests within time limit upon checking material availability and actual lead time.

Penang, Malaysia

Perform entry of sub-contractors inventory transactions using SAP and ACAM System,

Penang, Malaysia

• Support planning and execution of Intel’s Education Programs e.g. school visits, scholarship, and sponsorship programs,• Coordinate with event planners, vendors, and school representatives (professors/teachers/principals) during planning and execution of events,• Maintain education & collaterals database,• Maintain education budget, request approval and follow-up with finance analyst using SAP system.

Penang, Malaysia

• Support sales to process orders from customer from order received to shipment,• Resolve issues/delays, follow up to ensure resolution and successful shipment,• Respond to customer enquiries on general product or services info, delivery, billing, and return or replacement of products,• Prepare monthly reports on management sales summary, costing summary and order received report.

Penang, Malaysia

• Support sales to process orders from customer from order received to shipment,• Resolve issues/delays, follow up to ensure resolution and successful shipment,• Prepare sales forecast report for submission to Samsung HQ in Korea.