Sheena Ward Email & Phone Number

Nashville, Tennessee, United States

Call Center Agent - Handled high volumes of inbound/outbound calls using Twilio & IC5 Genesys Dialer. Updated TDOH databases, PRISM. Collected patient data | performed data entry | navigated various software & websites while providing customers' Lab results. Collaborated with management & team members using live-chats, email, Teams, Skype, ZenDesk | Adhered to HIPPA

Hendersonville, Tennessee, United States

Call Center Agent - Handled high volumes of inbound calls using Twilio. Updated TDOH databases. Collected patient data | performed data entry | navigated various software & websites while assisting customers. Resolved agents' issues as a Back-end Agent via live-chats, email, Skype, ZenDesk. Resolved customer issues as an escalation team member | collaborated with management. Adhered to HIPPA. Received 100% on all daily evaluations.

Lavergne, Tn

Performed production, set-up, loaded, & operated machinery & performed quality inspections. Applied critical thinking skills. Safety team member | CPR certified | UNICEF Ambassador

Murfreesboro, Tn

Took the customer experience to the next level - Trained numerous associates how to serve the public with high-quality customer service - Then, my team frequently earned the highest-level of customer review scores! Served up to 700 customers daily. Managed work flow, inventory. Actively participated in employee development, coaching sessions, attendance issues. Handled POS, balanced ledgers, petty cash, & made deposits.

Nashville, Tn

Interacted with hundreds of alumnus & new customers monthly via phone, email, in-person & correspondence. Setup fund raising events for non-profit. Collected data | data entry | maintained database. Collected payments. General administrative duties & office organization. Supported Executive Director. Made travel arrangements.

Arnold Air Force Base, Tn

Served a vast pool of external and internal customers via phone, email, in-person. Promptly handled customer complaints, orders, & inquiries. Compiled and analyzed data, data entry. Performed extensive internet research. Trained new-hires. Word, Excel