Impeccable customer service and problem solving are skills I bring to the table no matter what position I hold.
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Customer Service Representative - Work From HomeAbsi, Llc Sep 2021 - Jan 2022Nashville, Tennessee, United StatesCall Center Agent - Handled high volumes of inbound/outbound calls using Twilio & IC5 Genesys Dialer. Updated TDOH databases, PRISM. Collected patient data | performed data entry | navigated various software & websites while providing customers' Lab results. Collaborated with management & team members using live-chats, email, Teams, Skype, ZenDesk | Adhered to HIPPA
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Customer Service Representative- Work-From-HomeExtend Healthcare Jan 2021 - May 2021Hendersonville, Tennessee, United StatesCall Center Agent - Handled high volumes of inbound calls using Twilio. Updated TDOH databases. Collected patient data | performed data entry | navigated various software & websites while assisting customers. Resolved agents' issues as a Back-end Agent via live-chats, email, Skype, ZenDesk. Resolved customer issues as an escalation team member | collaborated with management. Adhered to HIPPA. Received 100% on all daily evaluations.
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Machine OperatorIngram Lightning Source Dec 2017 - Dec 2019Lavergne, TnPerformed production, set-up, loaded, & operated machinery & performed quality inspections. Applied critical thinking skills. Safety team member | CPR certified | UNICEF Ambassador
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Lead SupervisorAramark Campus, Llc Jan 2016 - Jul 2017Murfreesboro, TnTook the customer experience to the next level - Trained numerous associates how to serve the public with high-quality customer service - Then, my team frequently earned the highest-level of customer review scores! Served up to 700 customers daily. Managed work flow, inventory. Actively participated in employee development, coaching sessions, attendance issues. Handled POS, balanced ledgers, petty cash, & made deposits.
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Administrative AssistantKelly Services Feb 2015 - Dec 2015Nashville, TnInteracted with hundreds of alumnus & new customers monthly via phone, email, in-person & correspondence. Setup fund raising events for non-profit. Collected data | data entry | maintained database. Collected payments. General administrative duties & office organization. Supported Executive Director. Made travel arrangements. -
Instrument Technician - 5 (It-5)Aerospace Testing Alliance Oct 2003 - Mar 2010Arnold Air Force Base, TnServed a vast pool of external and internal customers via phone, email, in-person. Promptly handled customer complaints, orders, & inquiries. Compiled and analyzed data, data entry. Performed extensive internet research. Trained new-hires. Word, Excel
Sheena Ward Skills
Sheena Ward Education Details
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Human Relations W/Concentration In Business
Frequently Asked Questions about Sheena Ward
What is Sheena Ward's role at the current company?
Sheena Ward's current role is Self-employed.
What schools did Sheena Ward attend?
Sheena Ward attended Trevecca Nazarene University.
What skills is Sheena Ward known for?
Sheena Ward has skills like Community Outreach, Nonprofits, Strategic Planning, Public Speaking, Program Development, Process Improvement, Microsoft Office, Project Management, Leadership Development, Project Planning, Leadership, Training.
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Sheena Ward
Certified Program Coordinator With Over 10 Years Of Conference & Event Planning ExperienceRound Rock, Tx1texasbar.com -
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