Digital Footprint Optimisation and Marketing Strategies

Managed a small offshore team when moving from Operations into Application Support (Finance) to support the Legacy Database solutions, giving more focus to and ensuring database stability for the future. Maintained critical legacy solutions until such a time that those solutions are superseded.Monitoring and out-of-hours (on-call) duties to ensure critical systems operate smoothly.Building monitoring database and creation of monitoring functions to firm up resilience.Team management and workload assignment. Ensure team availability 24/7 for critical service outages or Priority 1 issues.

Managed team members and offshore teams, as well as maintaining the role of legacy database support. Utilised ITIL methodologies to administer and maintain the systems.

Based in Guernsey & the UK my role within the team involves being responsible for reducing the number and impact of incidents via effective root cause analysis; Ensuring Incident and Problem records are accurately recorded, prioritised, categorised and delivered; Implementation/roll out the Incident and Problem Management processes in line with ITIL frameworks.

Team member involved in the daily maintenance and installation of Production Environments.Rollout of deployments and RPM's (RPM Package Manager (RPM), originally Red Hat Package Manager, inc creation of RPM's.Server and Database Administration (including monitoring)Provide 'on-call' support cover as part of a rotaProvide fix/workaround solutions for team to keep business environments operational

Lead Tester on UK 2.7 delivering the UK's first electronic submission system into the NHS, including:End-to-end regression testing and Functional TestingSQL interrogation of DatabaseTesting various deployments for delivery to store

Working with Progress and MySQL3rd line Support of Inventory, bug fixing and deployment of releases of store softwareCreate, unit-test and package deploymentsPackage store Till (POS) updates for deploymentSupport store replication failures and resolve

Working as Senior (team-leader) of contact lens team providing:2nd line support to a busy 1st line IT Customer Support Desk1st line support to UK office based staffProcurement / installation of Desktops, Notebooks and Servers for officeClose working relationships with:QA Teams - helping set-up test kit and get end-to-end networking working; 3rd party suppliers and customers; Product development department at regional office; Users and Managers in Stores; Business Analysts, Project Managers and Developers as part of the overall Business ProcessMaintenance of Known Errors and Issues (within team)Among some of my achievements within Specsavers:Aiding the re-location of IT infrastructure for the office, which was completed with minimal disruption and downtime and appeared seamless to end-usersInstalled a Web-Based Server for production of (Crystal) Reports that enabled end-users to interrogate the Support Database and Correlate information for themselvesResponsible for Contact Lens Support issues to deliver results to customers through 3rd line support work while maintaining close working relationship with colleaguesSuccessfully developed a support maintenance program to aid support colleagues in the resolution of common support issues and quick fixes

106 Regiment RA(V) - 457 Battery (Hampshire Yeomanry) - Southampton - HVMCarry out their air defence role by training and operating with the HVM Light Mobile Launcher which is more commonly known in military terms as HVM LML.

Worked as part of a team of permanent / contract staff providing IT support in a busy manufacturing environmentCompleted during third-year of University as part of four-year sandwich course.