Shehan Peiris Email & Phone Number

United Arab Emirates

Oversee daily operations of the outlet, ensuring that all processes run smoothly and efficiently.Lead, train, and motivate a team of staff, ensuring high levels of productivity, professionalism, and customer service.Foster a welcoming environment, ensuring every guest has a memorable experience by addressing their needs and Manage budgets, control costs, and maximize profitability while maintaining high standards of quality and service.Oversee stock levels, place orders as needed, and… Show more Oversee daily operations of the outlet, ensuring that all processes run smoothly and efficiently.Lead, train, and motivate a team of staff, ensuring high levels of productivity, professionalism, and customer service.Foster a welcoming environment, ensuring every guest has a memorable experience by addressing their needs and Manage budgets, control costs, and maximize profitability while maintaining high standards of quality and service.Oversee stock levels, place orders as needed, and ensure that all inventory is accounted for and properly stored.Ensure that all products and services meet the outlet's standards of quality, including food, beverages, and overall ambiance.Plan and execute special events and promotions to drive customer engagement and sales.Actively seek and respond to guest feedback, using it to improve the outlet’s offerings and service.Prepare and present regular reports on sales, expenses, and staff performance to senior management. Show less

Dubai, United Arab Emirates

Assist the Outlet Manager in overseeing daily operations, ensuring smooth and efficient functioning of the outlet.Help manage, train, and mentor staff, fostering a positive work environment and ensuring consistent, high-quality customer service.Address customer inquiries, complaints, and feedback promptly to ensure a high level of guest satisfaction.Aid in managing schedules, shifts, and staffing levels to ensure optimal coverage and service delivery.Assist with budget… Show more Assist the Outlet Manager in overseeing daily operations, ensuring smooth and efficient functioning of the outlet.Help manage, train, and mentor staff, fostering a positive work environment and ensuring consistent, high-quality customer service.Address customer inquiries, complaints, and feedback promptly to ensure a high level of guest satisfaction.Aid in managing schedules, shifts, and staffing levels to ensure optimal coverage and service delivery.Assist with budget management, including monitoring expenses, managing cash flow, and contributing to strategies for maximizing profitability.Support inventory management by tracking stock levels, placing orders, and conducting regular audits.Help ensure that all products and services meet the outlet’s standards of quality, including food, beverages, and overall customer experience.Ensure adherence to health, safety, and hygiene standards within the outlet.Step in to address any operational issues or conflicts that arise, providing quick and effective solutions.Assist in preparing reports on sales, staff performance, and other key metrics, and communicate updates to the Outlet Manager. Show less

United Arab Emirates

Assist the Outlet Manager in overseeing daily operations, ensuring smooth and efficient functioning of the outlet.Help manage, train, and mentor staff, fostering a positive work environment and ensuring consistent, high-quality customer service.Address customer inquiries, complaints, and feedback promptly to ensure a high level of guest satisfaction.Aid in managing schedules, shifts, and staffing levels to ensure optimal coverage and service delivery.Assist with budget… Show more Assist the Outlet Manager in overseeing daily operations, ensuring smooth and efficient functioning of the outlet.Help manage, train, and mentor staff, fostering a positive work environment and ensuring consistent, high-quality customer service.Address customer inquiries, complaints, and feedback promptly to ensure a high level of guest satisfaction.Aid in managing schedules, shifts, and staffing levels to ensure optimal coverage and service delivery.Assist with budget management, including monitoring expenses, managing cash flow, and contributing to strategies for maximizing profitability.Support inventory management by tracking stock levels, placing orders, and conducting regular audits.Help ensure that all products and services meet the outlet's standards of quality, including food, beverages, and overall customer experience.Ensure adherence to health, safety, and hygiene standards within the outlet.Step in to address any operational issues or conflicts that arise, providing quick and effective solutions.Assist in preparing reports on sales, staff performance, and other key metrics, and communicate updates to the Outlet Manager. Show less

Jumeirah

Crafting Beverages: Create and serve a wide variety of innovative cocktails, mocktails, and other beverages, ensuring high quality and consistency in taste and presentation.Design and update the cocktail menu, introducing new drink concepts and seasonal specials that align with customer preferences and trends.Interact with guests in a friendly and engaging manner, offering recommendations, answering questions about drink selections, and ensuring an exceptional bar experience.Monitor… Show more Crafting Beverages: Create and serve a wide variety of innovative cocktails, mocktails, and other beverages, ensuring high quality and consistency in taste and presentation.Design and update the cocktail menu, introducing new drink concepts and seasonal specials that align with customer preferences and trends.Interact with guests in a friendly and engaging manner, offering recommendations, answering questions about drink selections, and ensuring an exceptional bar experience.Monitor and manage bar inventory, including ordering supplies, tracking stock levels, and maintaining proper storage of all ingredients and beverages.Maintain high standards of cleanliness, organization, and safety at the bar, ensuring compliance with health and safety regulations.Train and mentor junior bartenders and bar staff, sharing expertise in mixology techniques, customer service, and bar operations.Ensure that all beverages are presented attractively, with attention to detail in garnishes, glassware, and overall aesthetics.Actively seek and respond to customer feedback, using it to refine drink offerings and improve service quality.Assist in planning and executing special events, tastings, and promotions to enhance the bar’s profile and drive sales.Help manage costs by minimizing waste, optimizing ingredient usage, and maintaining accurate records of sales and inventory. Show less

United Arab Emirates

Drink Preparation-Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and spirits, following standard recipes and customer preferences.Customer Service-Provide friendly, attentive, and prompt service to guests, ensuring a positive and welcoming atmosphere at the bar.Order Taking-Accurately take orders from customers, provide drink recommendations, and answer questions about menu items, drink ingredients, and bar specials.Cash… Show more Drink Preparation-Prepare and serve a wide range of alcoholic and non-alcoholic beverages, including cocktails, beers, wines, and spirits, following standard recipes and customer preferences.Customer Service-Provide friendly, attentive, and prompt service to guests, ensuring a positive and welcoming atmosphere at the bar.Order Taking-Accurately take orders from customers, provide drink recommendations, and answer questions about menu items, drink ingredients, and bar specials.Cash Handling-Handle cash, process credit card payments, and manage the cash register, ensuring accurate billing and change is provided.Bar Maintenance-Keep the bar area clean, organized, and stocked with necessary supplies, including glasses, garnishes, and utensils.Inventory Control-Assist in managing bar inventory, including restocking supplies, monitoring stock levels, and reporting shortages to the manager.-ID Verification-Verify the legal drinking age of customers by checking identification to ensure compliance with local laws and regulations.Quality Assurance-Ensure that all drinks are prepared according to established standards, maintaining consistency in taste and presentation.Customer Relations-Engage with customers, create a friendly environment, and resolve any customer complaints or concerns professionally and courteously.Safety and Compliance-Adhere to all health, safety, and sanitation regulations, including proper handling and storage of beverages and bar equipment.Event Support-Assist in setting up and serving at special events, private parties, and promotions as needed. Show less

United Arab Emirates

Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.Ensuring bar is well-stocked with ice, liquor, wine, and beer.Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and… Show more Assisting with opening and closing duties, such restocking the bar with garnishes, straws, and napkins, ensuring that Bartenders have clean towels, glassware, etc.Ensuring bar is well-stocked with ice, liquor, wine, and beer.Checking taps and appliances to confirm that they are working properly, making minor repairs or changing out kegs, if needed.Keeping the bar clean by wiping down surfaces, sweeping and mopping, removing soiled glassware, scrubbing coolers and storage areas, and emptying trash receptacles.Learning about menu items and memorizing cocktail recipes.Taking orders, preparing drinks, bussing tables, opening tabs, and processing payments especially during peak hours.Maintain records and report levels of usage to assist in reordering process and ensuring that delivered items are stored properly Show less

United Arab Emirates

Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent… Show more Greets guests and presents them with the menu.Informs guests about the special items for the day and menu changes if any.Suggest food and beverages to the guest and also try to upsell.Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS ) system.Obtaining revenues, issuing receipts, accepting payments, returning the change. Performing basic cleaning tasks as needed or directed by supervisor. Filling in for absent staff as neededPunch the order on the POS machine and make sure to enter the special requirements made by the guest while ordering the food. Eg: No Garlic, less spicy etc, Without egg etc.Communicate to the guest and provide assistance with their queries.Co - ordinate with the busperson, kitchen staff, bar staff to ensure smooth operation and guest satisfaction.Server food and beverage to the guest as per the course of order.Observes guests and ensure their satisfaction with the food and service.Promptly respond to guest with any additional request.Maintaining proper dining experience, delivering items, fulfilling customer needs, offering desserts and drinks, removing courses, replenishing utensils, refilling glasses. Prepare mixed drinks for service to your customers table. Properly open and pour wine at the tableside. Adhere to grooming and appearance standardsPrint closing report and drop the cash accounts department.Tally the Credit Card settlements for the day with the batch closing report from EDC machine.Close the shift on the POS terminal. Show less

United Arab Emirates

provide professional service to our guests, ensuring their pool bar visit will become a memorable dining experience• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel• Greet and seat customers and serve them in a professional, discreet and personalized way• Acquire in depth knowledge of the food & beverage menu of the pool bar in order to assist and provide advice to guests• Consistently monitor quality of food &… Show more provide professional service to our guests, ensuring their pool bar visit will become a memorable dining experience• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel• Greet and seat customers and serve them in a professional, discreet and personalized way• Acquire in depth knowledge of the food & beverage menu of the pool bar in order to assist and provide advice to guests• Consistently monitor quality of food & beverage being served• Practice good customer relations and attend to customer complaints / queries satisfactorily• Responsible for maintaining hygiene and cleanliness standards in the pool bar and upkeep of all service equipment• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)• Ensure minimum wastage, breakage and spoilage• Actively use up selling techniques to exceed guest expectations and increase revenue Show less

United Arab Emirates

Greet guest's as they arrive at the buffet table.• Provide guest's with information on set dishes, and their ingredients when requested.• Offer plates to guests, and assist them in putting food items on them.• Suggest salads and soups that might complement guest’s choice of food.• Assist guests in taking their food plates to their tables.• Provide spoons, forks, and knives particular to the type of food that guests are about to partake.• Offer drinks such as beverages… Show more Greet guest's as they arrive at the buffet table.• Provide guest's with information on set dishes, and their ingredients when requested.• Offer plates to guests, and assist them in putting food items on them.• Suggest salads and soups that might complement guest’s choice of food.• Assist guests in taking their food plates to their tables.• Provide spoons, forks, and knives particular to the type of food that guests are about to partake.• Offer drinks such as beverages, juices, and the smoothie that may not be part of the buffet spread.• Refill water glasses, and indulge in suggestive selling techniques by providing information of additional menu items.• Present bills/checks to guests, and ensure that change and receipts are rendered.• Assist guest's in finding space in the restaurant, and escort them to the exit as they leave.• Oversee the setup and breakdown of the buffet table, and ensure that dishes are timely replenished.• Ascertain that all tables and chairs are cleaned properly before new patrons arrive.• Replace tablecloths, ensuring cleans ones are spread and make sure that condiments are placed on each table Show less

United Arab Emirates

Ensure the kitchen is clean, well maintained and organised at all times.Ensure floors are dry and clean at all times.Operate pot-washing machinery and maintain a hygienic working environment in accordance with hygiene regulations and company standards.

Srilanka Colombo

work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and EventsWelcome guests in a polite and friendly mannerTake and deliver customer orders, consistently demonstrating high levels of customer servicePrepare set ups for tables and/or roomsFollow cash handling proceduresManage guest queries in a timely and efficient mannerUp-sell with latest departmental incentivesEnsure compliance of brand standardsStrive to achieve… Show more work in all areas of Food and Beverage including Bar, Restaurant, Room Service and Conference and EventsWelcome guests in a polite and friendly mannerTake and deliver customer orders, consistently demonstrating high levels of customer servicePrepare set ups for tables and/or roomsFollow cash handling proceduresManage guest queries in a timely and efficient mannerUp-sell with latest departmental incentivesEnsure compliance of brand standardsStrive to achieve departmental targetsEnsure cleanliness of work areasComply with hotel security, fire regulations and all health and safety legislationBe environmentally awareAssist other departments wherever necessary and maintain good working relationships Show less

High School

Hotel Management