ConsultantContact Centre Subject Matter Expert, Procurement Lead and Project Manager on the Ministry of Government Services Enterprise Contact Centre initiative.• Successfully led the Ministry’s contact centre RFI process and authored the RFI Summary document that became the basis for the Ministry’s contact centre procurement strategy• Led multiple government cross functional teams to develop functional, non-functional and proponent contact centre requirements • Led… Show more ConsultantContact Centre Subject Matter Expert, Procurement Lead and Project Manager on the Ministry of Government Services Enterprise Contact Centre initiative.• Successfully led the Ministry’s contact centre RFI process and authored the RFI Summary document that became the basis for the Ministry’s contact centre procurement strategy• Led multiple government cross functional teams to develop functional, non-functional and proponent contact centre requirements • Led multiple government cross functional teams to develop service delivery requirements including vendor SLAs • Led multiple government cross functional teams to develop the project implementation strategy• Facilitated agreement between ITS (Information Technology Services) and GSC (Government Services Cluster) on contact centre roles and responsibilities • Authored the RFP and was the primary interface with Supply Chain, Legal and the Fairness Commissioner for the RFP issuance• Authored the RFP evaluation guidance material and led the RFP Evaluation Team• Project Manager for the Ministry Contact Centre's IT infrastructure implementation• Met all personal and project deadlines Show less

Responsible for the business development and sale of Avaya’s portfolio of Unified Communications and Contact Centre solutions to Named Accounts plus the development of Avaya’s Local Government and Education practice. Responsible for leading and coordinating cross disciplinary teams on multi-million dollar Unified Communications opportunities.• Successfully led Avaya on the City of Brampton Municipal Government opportunity resulting in the award of a 4 year 3 million dollar contract•… Show more Responsible for the business development and sale of Avaya’s portfolio of Unified Communications and Contact Centre solutions to Named Accounts plus the development of Avaya’s Local Government and Education practice. Responsible for leading and coordinating cross disciplinary teams on multi-million dollar Unified Communications opportunities.• Successfully led Avaya on the City of Brampton Municipal Government opportunity resulting in the award of a 4 year 3 million dollar contract• Successfully led Avaya on the Research In Motion international contact centre opportunity resulting in the award of a 9 million dollar contract • Established Avaya as a legitimate competitor in the Municipal Government and Education space and built a funnel of in excess of 17 million dollars through direct business development with end users and the consultant community and through partnerships with Avaya resellers• Met and exceeded personal quota of 4.3 million dollars in Fiscal 2008 Show less

Contact Centre SpecialistResponsible for the business development and sale of Contact Centre applications and services to Bell Enterprise customers. Responsible for leading and coordinating cross disciplinary teams internal and external to Bell on multi-million dollar contact centre opportunities.• Achieved significant success in 2007 through signing in excess of 12 million dollars in net new business• Successfully led Bell Canada on the Ministry of Finance Managed Services… Show more Contact Centre SpecialistResponsible for the business development and sale of Contact Centre applications and services to Bell Enterprise customers. Responsible for leading and coordinating cross disciplinary teams internal and external to Bell on multi-million dollar contact centre opportunities.• Achieved significant success in 2007 through signing in excess of 12 million dollars in net new business• Successfully led Bell Canada on the Ministry of Finance Managed Services Contact Centre opportunity resulting in the award of a 5 year 10 million dollar contract • Developed strong relationships with Bell Enterprise customers such as Ministry of Transportation, Ministry of Finance, Ministry of Government Services, Municipal Property Assessment Corporation, Serco Des, Acklands Grainger and Parmalat Canada resulting in Bell Canada business growth • Coordinated and conducted Bell Canada Contact Centre Forum seminars to Ontario Government customers • Met and exceeded personal quota of 7 million dollars each year Show less

Senior Account ExecutiveResponsible for prospecting and generating new CTI, Multimedia Contact Center, Quality Monitoring, Workforce Management and Scripting opportunities. Accountable for proposal management, collaboration with, and co-ordination of, cross functional business units within IBM for multi-million dollar bids.• Effectively created Return on Investment Models and Business cases for Multimedia Contact Center solutions resulting in the achievement of 142% of quota for… Show more Senior Account ExecutiveResponsible for prospecting and generating new CTI, Multimedia Contact Center, Quality Monitoring, Workforce Management and Scripting opportunities. Accountable for proposal management, collaboration with, and co-ordination of, cross functional business units within IBM for multi-million dollar bids.• Effectively created Return on Investment Models and Business cases for Multimedia Contact Center solutions resulting in the achievement of 142% of quota for 2004• Successfully developed in excess of eight million dollars of net new business for LGS with organizations such as Air Canada, Banque Nationale, Allstream and MCAP Financial Corporation• Successfully generated a Contact Center Business Analysis and the development of an integrated contact center solution for Shoppers Drug Mart resulting in the first Canadian Apropos Speech Recognition sale• Developed strong relationships with customers through proactive account management resulting in LGS business growth• Conducted industry seminars to LGS prospective customers after three months with LGS • Evaluated and selected “Best in Class” partners for Workforce Management and Quality Monitoring for LGS product portfolio Show less

2000-2001 Manager Call Centre PortfolioCreated “Manager of Call Centre Portfolio” position through the development of a business case that outlined the financial return to the organization; the opportunity represented by the changing call center landscape; target markets; and methodology in capitalizing on opportunity. Responsible for executive level presentations and demonstrations plus the recruitment and training of new Sales Representatives. • Selected “Best in Class” partners… Show more 2000-2001 Manager Call Centre PortfolioCreated “Manager of Call Centre Portfolio” position through the development of a business case that outlined the financial return to the organization; the opportunity represented by the changing call center landscape; target markets; and methodology in capitalizing on opportunity. Responsible for executive level presentations and demonstrations plus the recruitment and training of new Sales Representatives. • Selected “Best in Class” partners to round out Introtel’s portfolio of contact center products• Through intensive training became in-house expert on contact center products including Apropos, Witness Systems and Blue Pumpkin• Partnered with sales team to bring a high level of expertise and a consultative sales approach to every sales opportunity• Generated highly customized business analysis proposals that mapped contact center solutions to customer requirements• Developed vendor relationships to ensure business growth• Met and exceeded personal sales quota1997 – 2000 Senior Account ExecutiveResponsible for prospecting and generating new PBX, Wireless, Voicemail and Call Center sales opportunities.• Successfully applied a strong application focus and consultative sales approach that differentiated Introtel from the competition and allowed Introtel to command a premium price in the marketplace• One of Introtel’s top sales performers in each fiscal year consistently meeting and exceeding personal annual quota• Successfully prospected and developed net new business with organizations such as Magna International, CHTV, Primerica Canada, Psion Teklogix, Ventra Goup, and Data Business Forms• Effectively developed customer relationships through “pro-active account management” resulting in incremental business growth Show less

Senior Account ExecutiveResponsible for the account development, management and support of five Mitel VARs in the Greater Toronto Area and for the account development, management and support of Bell Canada and in excess of 100 Bell Canada Sales Executives in the GTA and South Western Ontario.• Developed relationships with Bell Canada Sales Managers, Product Managers and Marketing • Communicated and implemented Mitel channel programs• Successfully developed and executed… Show more Senior Account ExecutiveResponsible for the account development, management and support of five Mitel VARs in the Greater Toronto Area and for the account development, management and support of Bell Canada and in excess of 100 Bell Canada Sales Executives in the GTA and South Western Ontario.• Developed relationships with Bell Canada Sales Managers, Product Managers and Marketing • Communicated and implemented Mitel channel programs• Successfully developed and executed company specific business plans• Created and implemented sales incentive programs• Conducted regular product training for management and sales teams• Conducted sales seminars for end-users and prospective customers• Provided ongoing sales support, executive level presentations and product demonstrations• Consistently met and exceeded personal annual quota • Attained President’s Club for sales accomplishments Show less