Sheila Williams Email & Phone Number

Bur-Mil Park

Office receptionist. Coordinator between the public and the park for planning events in the clubhouse. Responsible for administrative duties as well as relating to customers and clients on a personal basis to craft detailed event plans.

Greensboro Nc

Provided case management services to students entering the job training program. Maintained daily documentation in AR4CA data base. Facilitated information and orientation sessions, as well as group activities. Assessed students prior to enrollment and during participation and transition while in the program. Followed organizational policy and procedures. Created schedules and composed correspondence for students. Staffed cases with team members to determine training options. Maintained documentation for student action plans. Advocated for student needs. Referred students to community resources.

1203 Maple St. Greensboro, Nc

All positions at DSS were under the administration of local county government through the North Carolina Department of Health and Human Services and the United States Department of Agriculture. Created and conducted eligibility policy training for new and existing staff, managed daily operations for eligibility staff that processed new applications and re-certified existing recipients, worked to ensure customer service and accuracy, and monitored repayments for erroneous issuance. Skills attained included recruitment and effective interviewing, assessing needs, applying policy based on eligibility requirements, time management, interpersonal and public relations, documentation, and use of Microsoft Office Suite.