Shekar B Email & Phone Number

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Responsible for investigation and elimination of online e-commerce risks• Employed strong problem-solving and analytical skills to authenticate customers and complex transactions.• Handled security risks for customers from five different continents, including North America, South America, Europe, Asia and Oceania, and prevented fraudsters from getting their money.• Reduced false positive fraud risks by 70% by communicating with the customer through calls or emails and ensured customers have a risk-free shopping experience.•Reduced bad debt by 40% by evaluating the credit risk of the customers and ensured bad debt fell below department standards.• Collaborated with other fraud investigation teams to conduct regular security audits and improve existing fraud investigation strategies. This increased the number of investigators fulfilling department standards by 25%.• Demonstrated ability to determine situational needs and provide appropriate solutions to ensure productivity and fulfill department standards consecutively for 3 or more quarters.