Shekhar Kumar Email & Phone Number

India

• Serve as a dedicated Pre-sales client Account Manager ensuring their satisfaction and successful utilization of the SaaS products and services by Foodhub.
• Collaborate with clients to understand their business goals and challenges, providing tailored solutions and recommendations to optimize their use of the platform.
• Conduct regular check-ins and reviews with clients to assess satisfaction levels, identify opportunities for upselling or cross-selling, and address any concerns promptly.
• Act as a liaison between clients and internal teams, including sales, product development, and customer support, to ensure seamless communication and resolution of client issues.
• Proactively identify opportunities to expand and grow client accounts through additional product offerings or upgrades.
• Support members of the customer support team by being a mentor to new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system.

India

• Responsible for acting as a liaison between customers and Amazon Company.
• Assists with complaints, orders, errors, account, billing, cancellations, and other queries
• Resolve customer complaints via phone, email, chats. Floor support – ensure the facts and details are correct so that the project’s deliverables will meet the needs of the stakeholder
• Document and maintain comprehensive records of processes, best practices, and key information to facilitate knowledge sharing across the organization.
• Engage with stakeholders at various levels to gather insights, address concerns, and ensure alignment with organization goals

India

• Perform and monitor day-to-day processing of Stock trade operations functions including matching and settlement of traders in complex markets.
• Reviews and profiles sign off on daily departmental control reporting.
• Escalation point of contact for trading Desks, brokers, Custodian Banks, and other business partners to ensure
• Operational challenges are managed.
• Engage in open communicate with internal and external customers and vendors where necessary, assist with development and review for new and/ or changes to departmental policies and procedures
• Acts as subject matter expert on high profile and highly complex events with department manager, Directors and VPs, Review quality errors and provide feedback to managers and associates

India

• Log and Track issues within our CRM solution including research
• Customer communication, and updates as the problems are being worked.
• Build and maintain test environments/labs for troubleshooting and testing.
• Understand and set issue priority based upon urgency and business impact.
• Work in a tier-less support model with collaboration from other support engineers when necessary to resolve difficult issues.
• Research reported issues to find resolution through log analysis, problem replication. Knowledge base searches, and peer collaboration.