Shekhar Kumar Email & Phone Number

India

• Serve as a dedicated Pre-sales client Account Manager ensuring their satisfaction and successful utilization of the SaaS products and services by Foodhub.• Collaborate with clients to understand their business goals and challenges, providing tailored solutions and recommendations to optimize their use of the platform.• Conduct regular check-ins and reviews with clients to assess satisfaction levels, identify opportunities for upselling or cross-selling, and address any concerns promptly.• Act as a liaison between clients and internal teams, including sales, product development, and customer support, to ensure seamless communication and resolution of client issues.• Proactively identify opportunities to expand and grow client accounts through additional product offerings or upgrades.• Support members of the customer support team by being a mentor to new joiners. Plus making sure the rest of the company stays customer-focused and fixated on building the best food ordering platform and support system for Takeaways and restaurants in the world.• Deal with technical-related queries and help educate the client to use our products to self-serve.

India

• Responsible for acting as a liaison between customers and Amazon Company.• Assists with complaints, orders, errors, account, billing, cancellations, and other queries• Resolve customer complaints via phone, email, chats. Floor support – ensure the facts and details are correct so that the project’s deliverables will meet the needs of the stakeholder• Document and maintain comprehensive records of processes, best practices, and key information to facilitate knowledge sharing across the organization.• Engage with stakeholders at various levels to gather insights, address concerns, and ensure alignment with organization goals

India

• Perform and monitor day-to-day processing of Stock trade operations functions including matching and settlement of traders in complex markets.• Reviews and profiles sign off on daily departmental control reporting.• Escalation point of contact for trading Desks, brokers, Custodian Banks, and other business partners to ensure • Operational challenges are managed.• Engage in open communicate with internal and external customers and vendors where necessary, assist with development and review for new and/ or changes to departmental policies and procedures • Acts as subject matter expert on high profile and highly complex events with department manager, Directors and VPs, Review quality errors and provide feedback to managers and associates

India

• Log and Track issues within our CRM solution including research • Customer communication, and updates as the problems are being worked.• Build and maintain test environments/labs for troubleshooting and testing.• Understand and set issue priority based upon urgency and business impact. • Work in a tier-less support model with collaboration from other support engineers when necessary to resolve difficult issues.• Research reported issues to find resolution through log analysis, problem replication. Knowledge base searches, and peer collaboration.