• Triage tickets coming to the education queue.• Respond to level 1 & level 2 inquiries.• Complete individual, dedicated virtual and onsite registrations for External Partners & Customers• Responsible for the completion and/or managing the completion of all tasks on the pre-delivery task list.• Ensure all documents (sign in sheets and rosters) are ready for each class.• Proactively work the students to provide them information they need for classes.• Provide lab access to students through Skytap• Provide e-book bulk code.• Create VISA letters to ensure students can attend global classes.• Enter contacts in Salesforce.• Contact students to ensure Virtual Learning Environment readiness (Adobe Connect and Skytap).• Ensure proper retention of all documentation.• Run transcript reports for external and internal customers.• Work with Business Systems team to schedule the shipping of equipment and materials for onsite courses.• Schedule 3rd party training facilities for off-site classes.• Enter exam data into learning system

• Responsible for processing the Learning & Development related data correctly and timely according to the project deadlines and to the expected quality, interact with the Client on a daily basis via phone and email, work on Learning & Development related issues, cooperate with other delivery team members, ensure that the documentation is up to date.• Specialist knowledge is shared within the team.• Demonstrate knowledge of processes and procedures relevant to Talent Management, Learning & Development, Performance Management, Succession Planning; Disciplinary and Grievances.• Process L&D Administration requests• Answer client’s calls and emails• Process client’s queries and escalations• Provide clarification of L&D policies and procedures• Organize knowledge sharing sessions internal and cross teams• Successful process related problem solving• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan.• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes.• Annual Training Calendar & Event Set Up• Set up and maintaining of Annual Training Calendar and training program catalogues.• Maintain nominations lists in cooperation with L&D Managers.• Maintain registration, waiting, cancellation lists.• Monitoring of courses fulfillment.• Joining instructions & pre-works.• Initiate, coordinate and inform delegates on pre-course preparation.• Feedback set up and evaluation.• Reporting – Monthly Catalog Report, Dashboard Report, Yearly Report etc.• Initiate and monitor processing of external invoices – Liaising with supplier to process the payment within stipulated time.• Invoicing and Raising PO – Ensure PO is raised against the training to the concerned supplier and boo the training.• Process internal charging/Chargeback – Business is charged against the training on monthly basis.

Managing end to end Recruitment that includes sourcing, screening, interview scheduling & coordination, negotiating compensation packages etc.Sourcing through multiple channels - Portals, References, Networking, Database, Google, LinkedIn etc.Should be able to get a pool of candidates, do telephonic screening, and schedule the interview and follow-up.Client Interaction & Coordination as and when required.Cross verification of the individuals profile by interacting with candidates personally for Telecom Industries.Developing new database by making fresh calls, cold call